Cracked Screen

[madlaw1071]

Ahh the drama of teenage girls. So the 17 year old got into a fight with the 14 year old and the One was the victim and fell about 3 feet onto the tile floor. It was in a gel type case. It has a small chip in the lower left hand corner of the screen.

Has anyone heard of the screens being replaceable? If so, please link.

My other option is to try and get insurance and file a claim.

Poor kid has been crying for an hour.

 

[mrbootcrm]

I've heard reports that the One's screen is a tad tough. A Google search may help more. As for insurance just call them (either your network provider or a third party insurance) and ask if you can add insurance. I think most companies give you X days after purchase to add it. Good luck, sorry to hear you might have to blow money this quickly after buying something.
Also, I'm sure I don't have to tell you this but for other people who might read this, do not tell them the phone is already broken.

 

[wildblue]

Judging from the blow by blow teardown of the One on iFixit, I'd say replacing the screen yourself is definitely in the "Don't try this at home" category.

 

[mistyisland]

If you are with Att they give you 30 days from activation to get the insurance. Deductible is $200. I don't know about the repairability of the screen. Actually, a fall on a tile floor during a fight--I think it came out pretty well. You might try Craigslist if you go the fixit route--they usually have tons of phone screen fix people listed. Also, I seem to remember someone sending their broken screen phone back to HTC, and it was less than $200.

 

[Farish]

Costco's retail price to buy a HTC One is 279. It probably be cheaper to do that than sign up for insurance and use the deductible.

 

[jsntrenkler]

Costco's retail price to buy a HTC One is 279. It probably be cheaper to do that than sign up for insurance and use the deductible.

No way? That is less than the device cost to make, are you sure of this ?

Posted via Android Central App

 

[Gothamoddisee]

You're not likely to find anyone to replace the screen since removing the screen actually irreparably destroys connections within the One. Because of this, I researched 3rd party insurance companies and found that Worth ave Group was the most reputable with the lowest deductibles at $50. Considering you can get coverage for three years for less than $150 it seems like your best route.

All that said, I'd love to find out I was wrong and that we Oners have better options.

Ahh the drama of teenage girls. So the 17 year old got into a fight with the 14 year old and the One was the victim and fell about 3 feet onto the tile floor. It was in a gel type case. It has a small chip in the lower left hand corner of the screen.

Has anyone heard of the screens being replaceable? If so, please link.

My other option is to try and get insurance and file a claim.

Poor kid has been crying for an hour.

Posted via Android Central App

 

[madlaw1071]

Have you actually used this company? Looks legit.

No matter what I do it looks like it will cost me $200

 

[Farish]

No way? That is less than the device cost to make, are you sure of this ?

Posted via Android Central App

I bought it for my wife from there but I did the upgrade pricing. Maybe they wont sell to you without an upgrade. Here is a link to the price.

HTC One? - AT&T - 32GB Glacial Silver (AT&T) | Costco Wireless

 

[ddillon80]

Costco's retail price to buy a HTC One is 279. It probably be cheaper to do that than sign up for insurance and use the deductible.

Where are you seeing this price? On Costco's website I only see options for new lines w/ 2-yr. contract, upgrades and add-a-line. I don't see anywhere you can buy the phone outright for $279???

 

[warpdrive]

Sorry to hear this madlaw I too would cry just like your daughter

Posted via Android Central App

 

[Farish]

Where are you seeing this price? On Costco's website I only see options for new lines w/ 2-yr. contract, upgrades and add-a-line. I don't see anywhere you can buy the phone outright for $279???

It lists the retail price as 279. I am not sure on their rules for outright retail purchase, but in California any subsidized phone is taxed at it's retail price. So when I bought my S4 I had to pay 55 dollars in taxes. When I bought the HTC for my wife from Costco it was only 25 bucks.

 

[troutspinner]

So if you buy insurance it will be retroactive?

troutspinner

 

[Gothamoddisee]

Bought my insurance through Worth Ave, but havent needed to submit a claim as of yet. Other reports on AndroidCentral in the forums corroborate their good reputation.

Have you actually used this company? Looks legit.

No matter what I do it looks like it will cost me $200

 

[dano_tech]

Hmmm I'd have to beat some kids

Sent from my HTC One using Tapatalk 4 Beta

 

[Jennifer Stough]

Where are you seeing this price? On Costco's website I only see options for new lines w/ 2-yr. contract, upgrades and add-a-line. I don't see anywhere you can buy the phone outright for $279???

I'm pretty sure that is the subsidized price.

Sent from my HTC6435LVW using Android Central Forums

 

[Jennifer Stough]

And my opinion on the subject would be to make the 17 year old (if that's whose phone it is) work off the cost of repair or replacement. An expensive device becoming collateral damage from a fight shows lack of appreciation for the things she is given. That's just my opinion though, not telling you how to raise your kids.

Sent from my HTC6435LVW using Android Central Forums

 

[madlaw1071]

And my opinion on the subject would be to make the 17 year old (if that's whose phone it is) work off the cost of repair or replacement. An expensive device becoming collateral damage from a fight shows lack of appreciation for the things she is given. That's just my opinion though, not telling you how to raise your kids.

Sent from my HTC6435LVW using Android Central Forums

You're 100% correct. I found a place nearby that will replace the screen for 149. They have done several already. My daughter will be paying for it with baby sitting money. Going forward I have insurance on all of our phones with the company suggested in this thread.

Posted via Android Central App

 

[Jennifer Stough]

You're 100% correct. I found a place nearby that will replace the screen for 149. They have done several already. My daughter will be paying for it with baby sitting money. Going forward I have insurance on all of our phones with the company suggested in this thread.

Posted via Android Central App

Hopefully they do good work, as I hear it is a difficult tear down. Kudos on teaching your children responsibility, too many kids these days get away with it (my husband included!)

Sent from my HTC6435LVW using Android Central Forums

 

[bigtnew]

You're 100% correct. I found a place nearby that will replace the screen for 149. They have done several already. My daughter will be paying for it with baby sitting money. Going forward I have insurance on all of our phones with the company suggested in this thread.

Posted via Android Central App

Man please take some before and after shots of the phone. Where are you taking it for repair? I am so uneasy about shops who are unaware of the difficulty taking on this job and then destroying my phone.