How to turn off the HTC One?

[wixo001]

Hello guys!!!

Hope everything is fine with all of you.

The thing is Im trying to turn off my brand new HTC one by long pressing the top button but nothing happens, just the restart thing appear.

????

Thanks in advance,

Wixo



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[mysterygirl]

When you long press the top/power button, you should be presented with four options...power off, restart, kids mode, and airplane mode. What options do you see?

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[wixo001]

Nothing appear :s


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[TimmyB]

Is there ANY chance you are holding down another button (volume?) while you are doing this? If not, then I would take it back immediately!

Good luck.

 

[wixo001]

Is there ANY chance you are holding down another button (volume?) while you are doing this? If not, then I would take it back immediately!

Good luck.

Nop I just tried it, even without the case on.

I live outside USA, I bought it online from HTC website. :s its difficult for me to send thing back to the USA I hate when this happens.


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[wixo001]

Nop I just tried it, even without the case on.

I live outside USA, I bought it online from HTC website. :s its difficult for me to send thing back to the USA I hate when this happens.


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I mean case off


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[madlaw1071]

I agree with OP, it usually takes me several tries to shut he One off and I cannot do it unless the phone is unlocked first. It's a royal PIA.

 

[James E1]

Since the restart appears have you tried to restart it and then shut it down?

 

[James E1]

I agree with OP, it usually takes me several tries to **** the One off and I cannot do it unless the phone is unlocked first. It's a royal PIA.

Like madlaw said it has to be unlocked to shut it down.

 

[rick_evelyn]

I know this Is prob in the wrong thread but just wanted to know if there was anyway to use a micro sim card in the 1st galaxy note

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[TimmyB]

Nop I just tried it, even without the case on.

I live outside USA, I bought it online from HTC website. :s its difficult for me to send thing back to the USA I hate when this happens.


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You can do a forced restart by holding the power in for 10 seconds. Try that to make sure you can get that to happen. This will help determine if your power button is working as it should. (Just eliminating possibilities, here.)

 

[TimmyB]

Like madlaw said it has to be unlocked to shut it down.

I responded before I saw Madlaw's post. Yes, that is by design, and I'll bet that is the problem, here. The phone is still locked, so it's not behaving the way it would if otherwise.

 

[wixo001]

Here is what I did,

First of all I did try to turn it off before holding the power button for 10 seconds and didn't work.

Then I reset the phone back to factory settings and guess what, it is working

Thanks a lot everyone for your fast reply!

Hope nothing happens now, sorry for my english is not good.

Cheers,

Luis


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[TimmyB]

Here is what I did,

First of all I did try to turn it off before holding the power button for 10 seconds and didn't work.

Then I reset the phone back to factory settings and guess what, it is working

Thanks a lot everyone for your fast reply!

Hope nothing happens now, sorry for my english is not good.

Cheers,

Luis


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Yay! Glad you didn't have to return your phone.

Don't worry about your English. It is far better than my Spanish, French, German, etc.!

 

[wixo001]

Yay! Glad you didn't have to return your phone.

Don't worry about your English. It is far better than my Spanish, French, German, etc.!

Im happy now ... Thanks very kind Timmy.

Cheers,

Luis


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[Grizzly_Atoms]

Mine is the same, must be unlocked to power off. I did like that feature with the iPhone.

 

[mrbootcrm]

Just checked. You can turn off the phone from the lock screen. It just takes holding down the power button forever!

 

[TimmyB]

Just checked. You can turn off the phone from the lock screen. It just takes holding down the power button forever!

According to HTC's website, it will restart after 10 seconds. I did try this today, and it said it would restart in 3...2...1, but I let go before it got all the way down, as I didn't really want to restart. If you keep holding it down, will it not restart, but just power off?

 

[mrbootcrm]

According to HTC's website, it will restart after 10 seconds. I did try this today, and it said it would restart in 3...2...1, but I let go before it got all the way down, as I didn't really want to restart. If you keep holding it down, will it not restart, but just power off?

Mine powered off. I was confused as well but give it a try to see if I did something different to get a power off.

 

[TimmyB]

Mine powered off. I was confused as well but give it a try to see if I did something different to get a power off.

OK, so I tried it and got two different results, based upon how long it was held down.

The first time, I had the screen off. I then pressed and held the power button. Almost immediately, the screen came on, as expected. After three seconds, the home and back buttons began to flash on and off. After seven seconds, I got the message that said to keep holding the power button for 3 (then 2, then 1) second(s) to restart. After it got past that, I continued to hold the power button down. Then, the red LED turned on. When I let go after maybe five more seconds, she was completely shut down, WITHOUT restarting. I then powered it back on.

After waiting for the phone to completely restart (widgets loaded, etc.), I repeated everything from above, but this time, released the power button immediately after the countdown. As advertised, the phone restarted itself almost immediately.

Good to know that you can, indeed, force a power-off, if you needed to.