Cracked the glass real bad last night and was wondering how do I go about getting it repaired? I tried me local cell phone repair shops and when I tell them which phone I say HTC ONE and they go htc one x or htc one s no HTC ONE! Like they never heard of this phone and this was two different places. Just looking for some info on where to send the phone.....number or website thanks.
Cracked my HTC ONE screen!!!
- Thread starter HTCsach
- Start date
madlaw1071
Well-known member
I had same issue on my daughter's phone. I Dont believe replacement screens are available.
Posted via Android Central App
Posted via Android Central App
bembol
Trusted Member
I hate to say it but if this was an iPhone all you had to do was make an appointment with Genius Bar and have $179 for a Replacement (Refurbished) since it's still under warranty I heard stories some will even do it for free, depending who you deal with.
Send it back to hTc or call your Carrier and see how much they will charge you for the repair.
Good luck.
Send it back to hTc or call your Carrier and see how much they will charge you for the repair.
Good luck.
dmxjago
Well-known member
I have insurance on mine so even if it's my fault my deductible is only $75.00 with at&t. 6.99$ a month is a small price to pay.
Posted via Android Central App
Posted via Android Central App
and they just sent me a text the other day asking if I wanted to put insurance on it and I ignored it....DANG
I just called a local guy that works out of his house with excellent reviews. He told me that the parts are very expensive, the screen is maybe $200 or more, and he doesn't fix them. I was very surprised. I guess HTC would be your best bet. So sorry this has happened to you.
I just got insurance on my phone with AT&T. Paying $6.99 but I thought the deductible was $199??
I just got insurance for my nexus 4 on att and my deductible is also $199.
Sent from my Nexus 4 using AC Forums mobile app
With AT&T, on the One, the deductible is $199 unless there's a plan I'm not aware of. Their deductibles are different based on different devices.
Yeah I thought all smartphones are 199 at att for deductible and my sis works there and said she never heard of a 75 deductible but who knows
sent from my favorite phone of the year HTC one, don't mean it has to be yours
sent from my favorite phone of the year HTC one, don't mean it has to be yours
I broke my screen a week into ownership. A quick Google brought up ifixits teardown and for self repair the HTC one gets 1 out of 10 ......it's not self repairable. Had to send it to HTC
http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/1
http://www.ifixit.com/Teardown/HTC+One+Teardown/13494/1
Dropped my htc one 2 weeks ago from about 3 feet onto cement. Had a poetic atmosphere case on it (BTW was my favorite case). Landed on the bottom right corner...no damage other than a small dent in the corner. Needless to say bottom speaker no longer worked and I had to use my insurance through at&t. My deductible was $199. I have since switched my case to Urban Armor Gear orange since the poetic case offers little to no protection. I-Blason prine case is also a nice inexpensive case that i bought. The shame of it is I bought 4 different color atmosphere cases. Sorry cases are for another thread...i got off track. Point being deductible is $199 with at&T insurance.
Ifixit rates the repairability of the HTC One a score of 1 out of 10. The phone is basically sandwiched and glued together. Check out this article here HTC One 'Impossible To Repair' Says iFixit - Mobility - Smartphones -
Sorry probably not what you want to hear.
Sorry probably not what you want to hear.
The better switch would have been away from AT&T's insurance. $199 deductible is insane.
anthony2558
Well-known member
You can always try Squaretrade Extended Warranty Insurance - Extended Warranties - Protection Plans I use them for all my warrenties. Here is a coupon code I have. It may still work. 1K2VXFYK0HB.
Last edited:
t3chn0s1s
Active member
I recently broke my One's LCD. The display worked and the digitizer still seemed functional since it registered touch. So, I called HTC and got a quote to repair it. They advised me 'up to $180'. So I sent it in last week. They got it on Thursday. They emailed me this past Tuesday advising the repair would indeed cost $180. So, I paid via debit card and I'm now waiting for them to finish the repair and send it back. I live in North California and I sent it to Houston,Texas.
Hope everything works out for you.
Edit: another thing to consider is... This device was rated a 1 out of 10 in terms of repairability by iFixit due to the unibody design and such. So, I personally wouldn't trust any non sanctioned (by HTC) 3rd party to work on it. Better to send it to the manufacturer since I'm sure they have specialized tools for dismantling it.
Oh - and one other thing.. $180 is cheaper than AT&T's insurance deductible but I'm sure the repair time will take longer than it would to get a replacement (probably a refurbished unit) from AT&T.
Sent from my LG-P870 using Tapatalk 2
Hope everything works out for you.
Edit: another thing to consider is... This device was rated a 1 out of 10 in terms of repairability by iFixit due to the unibody design and such. So, I personally wouldn't trust any non sanctioned (by HTC) 3rd party to work on it. Better to send it to the manufacturer since I'm sure they have specialized tools for dismantling it.
Oh - and one other thing.. $180 is cheaper than AT&T's insurance deductible but I'm sure the repair time will take longer than it would to get a replacement (probably a refurbished unit) from AT&T.
Sent from my LG-P870 using Tapatalk 2
Last edited:
EggoEspada
Well-known member
Best buy insurance can be had for $170 and it gets you a replacement with unlimited claims for two years within a few days.
Sent from my HTC One
RenoD2010
Well-known member
Best buy insurance can be had for $170 and it gets you a replacement with unlimited claims for two years within a few days.
Sent from my HTC One
Does the policy have to be opened at time of purchase?
Sent from my LG-E970 using AC Forums mobile app
Best buy insurance can be had for $170 and it gets you a replacement with unlimited claims for two years within a few days.
Sent from my HTC One
Best Buy's insurance cannot be added to a phone if not purchased at Best Buy. And even then, you have 15 days to add the insurance after initial purchase.
It is a darn good plan though.
Posted via Android Central App
I generally purchase my phones with my Mastercard.. Accidental breakage in the first 90 days, believe it or not is covered under the Mastercard benefits. I had a client who spilled a glass of water in a brand new laptop.. Best Buy would do nothing.. Sony wanted an arm, a leg, and his first child to fix it.. I told him to call the 800 number of the back of the credit card.. Sure as Sh*t.. They paid for a brand new replacement: Excerpt from Mastercard website:
Premium MasterCard? cardholders now have the peace of mind and freedom to travel and shop to their hearts? content across the globe without a moments worry.
Purchase Protection
(Available to Platinum and World MasterCard cardholders)
Now Premium MasterCard cardholder cardholders can relax when you shop with purchase protection against items that you buy on your card. Purchases are covered against accidental damage of purchased items, including internet purchases and items you give as gifts. Coverage is valid for ninety days from the date of purchase as indicated on the original store receipt.
Premium MasterCard? cardholders now have the peace of mind and freedom to travel and shop to their hearts? content across the globe without a moments worry.
Purchase Protection
(Available to Platinum and World MasterCard cardholders)
Now Premium MasterCard cardholder cardholders can relax when you shop with purchase protection against items that you buy on your card. Purchases are covered against accidental damage of purchased items, including internet purchases and items you give as gifts. Coverage is valid for ninety days from the date of purchase as indicated on the original store receipt.
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