09-06-2015 04:16 PM
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  1. krishk24's Avatar
    I have had the hTC one for the past 5 days. This is my first android phone and so far liking it except for the bug that I encountered. The phone goes to airplane mode when it is sleeping. At work I try to connect to the wifi network to save on the MegaBytes in my T-mobile plan. When the phone goes into the airplane mode I can get it out of it only by pressing the power on button continuously and a menu shows up that allows me to disable the airplane mode.

    has anyone encountered this before ?

    it is frustrating that a great phone has a bug such as this that might prevent me from receving calls even when there is a signal present. I am hoping this can be resolved just by a software update.

    Please help !
    06-19-2013 11:59 PM
  2. TarekElsakka's Avatar
    I have never experienced that with either the stock 4.1.2 ROM or the custom ROMs I have installed (ARHD then Trickdroid). Are you sure you don't have any 3rd party application that is doing that? Perhaps a battery saving or optimizing one?
    06-20-2013 12:28 AM
  3. cgardnervt's Avatar
    Its more than likely an app. Juice Defender, Battery Guru, and other apps like this are normally the issue.
    TomsAndroid likes this.
    06-20-2013 08:51 AM
  4. TarekElsakka's Avatar
    Yes!! That's the name of the application that ruined my One X's battery, Juice Defender.
    06-20-2013 10:50 AM
  5. krishk24's Avatar
    No there is no power optimization app running on the phone.

    FYI hTC has had similar issues in the past - HTC One S - Stuck in Airplane Mode when Turning on - Vodafone eForum

    should i get my phone exchanged with T-Mobile ? I am hoping i wont have to go back to an iphone because of this !
    06-20-2013 04:25 PM
  6. Gator352's Avatar
    No there is no power optimization app running on the phone.

    FYI hTC has had similar issues in the past - HTC One S - Stuck in Airplane Mode when Turning on - Vodafone eForum

    should i get my phone exchanged with T-Mobile ? I am hoping i wont have to go back to an iphone because of this !
    I would exchange it. Why not? The only (bad) (good) thing that can come out of it is a working phone
    06-20-2013 05:08 PM
  7. Scott Kenyon's Avatar
    I wish my phone would put itself into airplane mode.

    Sent from my HTC One using AC Forums mobile app
    06-20-2013 10:02 PM
  8. bradboy100's Avatar
    You are not alone. There are a lot of people experiencing this problem and HTC has really let themselves down (and all of us). Apparently it's more likely to happen if you use your left hand and left ear. It's an issue with the proximity sensor that thinks your phone is no longer at your ear when you're on a call and your ear, touching the top of the phone, switches into settings and then the first choice in settings which is Airplane mode. Sounds crazy but its true.

    It happens to me nearly everyday and it happened to me twice resuming the same call today. It's great - I have a spectacularly sophisticated smartphone that struggles at making calls. I hope someone from HTC reads this, acknowledges a problem and fixes it otherwise this will definitely be my first and last HTC phone.
    08-02-2013 08:00 AM
  9. tikefinesse's Avatar
    My htc one goes to airplane mode automatically every night at 11pm est. it's really weird...
    08-19-2013 06:00 AM
  10. justin ruck's Avatar
    This is a regular thing for me when i take a call my ear opens up the settings menu and switches on Airplane mode I hope HTC can get this sorted other than this the Phone is top notch.
    09-04-2013 04:11 PM
  11. Ghyll Bernales's Avatar
    First, have a backup for your pictures and videos. Second, press hold in power button. Click Restart and it will solve your airplane mode problem.

    I did it just now but i didn't backup my files, all my pictures had been deleted. No install..s, no downloads, just restart and have a backup files.
    09-04-2013 11:15 PM
  12. MartynAngel Galvan's Avatar
    I have this same issue. I turn off airplane mode at least three times a day. I just wanted to see if there is any more information on this issue?
    09-16-2013 09:17 PM
  13. benMalher's Avatar
    I have the same problem, and it occurs each time I call more than 2 minute (on Skype too). This bug is unbearable !!!
    10-04-2013 12:38 PM
  14. SouthTex's Avatar
    Count me in as well. Last night my One went to airplane mode by itself without me knowing. I woke it up out of sleep an saw the airplane mode icon on top an because of this i missed a few texts an phone calls. I hope it doesnt keep reoccurring.

    Thanks for the link chrisxpierce
    10-04-2013 01:57 PM
  15. jignesh kalaria's Avatar
    Hi All,

    Below mention issue is related to your android battery saver applications like battery doctor etc.....

    I have faced same issue while use battery doctor android application in that application u have to choose sleep mode for some specific time like 22:00 P.M. to 8:00 A.M. so mobile switch to airplane mode from 22:00 P.M. to 8:00 A.M

    So for battery doctor: U can open application click on "Mode" link and click on "Schedule".now disable if you select sleep mode in any time so problem will be resolved

    sure for other same battery saver application same setting arise.
    11-13-2013 12:24 AM
  16. Vanessa Whitaker's Avatar
    I have tried restarting my phone several times and it still randomly goes onto airplane mode in the middle of the night, sometimes it wont do it for a while and sometimes all the time, it also shuts off in the middle of the night while charging and I have to take the battery out and put it back in just to start it up again because the power button will not work... I do not have any weird apps to save my battery or anything like that, it's been doing this since I can remember. This is frustrating what do I do to change this?
    11-22-2013 11:44 AM
  17. Terry King1's Avatar
    100 % can confirm is true. Drives me crazy, I hate using my phone on my right ear. One thing strange but true but a work around is it doesn't happen for me when my phone is in the case. I use an otter box case, the slimmer one and I don't have any issues when the case is on. The edge of the case is slightly raised and this stops me from touching anything when pros sensor deactivates.
    02-18-2014 02:02 AM
  18. Mandy J's Avatar
    Phone dropping out and going to airplane mode is very annoying. Does anyone have any suggestions on how to fix?
    03-19-2014 12:42 AM
  19. Rachel Xie's Avatar
    Me too. I've been having this problem for a while now. Omfg it's actually getting worse and worse. I used to only have to turn it back on like 3 times a day but now I have to turn it back on like literally over 10 times a day. It's getting really annoying and I don't know how to fix it.
    03-19-2014 10:29 PM
  20. Dona O's Avatar
    I have been having the same problem with my phone. I notice I'm not getting calls or I go to make one and I can't because the airplane mode is mysteriously on. the only way to shut it off is to turn the phone off and a message comes up that lets you close the airplane mode function. It's driving me crazy!!!
    03-27-2014 02:17 PM
  21. Felisconi's Avatar
    This is killing me! Wish I read this before I bought one! My phone cuts to airplane mode during calls all the time. I told my network provider, they sent me a new phone (same model) in case it was a faulty handset, it's still doing it! I have emailed HTC direct, no reply yet, has anyone had any joy getting a different model/make from network provider as a result of this fault or an update from HTC that can fix it?
    05-04-2014 07:16 AM
  22. Keetoowah's Avatar
    Same problem here i'm on my third handset. Something has to happen thiss sucks
    05-17-2014 10:25 PM
  23. Felisconi's Avatar
    bradboy100 Where did you get this info from?

    "It's an issue with the proximity sensor that thinks your phone is no longer at your ear when you're on a call and your ear, touching the top of the phone, switches into settings and then the first choice in settings which is Airplane mode. Sounds crazy but its true."

    I have tried with my network provider and now with HTC direct, neither seem to recognise that this is an issue - apparently no one has ever complained about the issue before. They have suggested a soft reset (the old turn it off and turn it back on again - cheers) and replacing the sim, as apparently a damaged sim can also cause these sorts of issues - failing that you are to contact them online (HTC chat) get the phone into safe mode and try making calls them with all apps disabled as this may be effecting the phone - I think you're explanation sounds much more likely, have you been through these steps, can you help substantiate the diagnosis, is it possible that we've all downloaded the same app that is causing this hyper sensitivity? Also does it get worse over time for anyone? My new (replacement) handset plays up maybe once every 10 calls or so the older one did it much more often....
    05-21-2014 01:12 PM
  24. jpb100's Avatar
    The same thing happens to me. While I'm on the phone, usually holding it against my ear using my left hand, the device goes into Airplane Mode and drops the call. I have had it happen many, many times. It's terribly annoying, but now I press the button on the top to make the screen go dark. That way it can't accidentally go into Airplane Mode.

    I have exchanged the phone 3 times and it had happened with each one.
    06-20-2014 12:42 PM
  25. Mievelle's Avatar
    Thank you SO MUCH for this thread! I thought I had the most agile ear ever or that my new HTC One had to be replaced - but I see I am not the only "lefty" with the airplane-mode-while-talking-problem. Just wished there was a permanent solution to the problem.
    07-01-2014 07:47 AM
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