1. Vineeth Mohan's Avatar
    This phone is touted for its low light imaging capability. But I get this purple shade on the photos during low light snaps. Do others also have this problem? Any way around this issue? Or should I ask for a replacement?
    Shuk_Shoekree and ankeet_gem like this.
    07-12-2013 03:32 AM
  2. adriandb's Avatar
    I'd go for a replacement. I've never seen that on mine.
    07-12-2013 09:57 AM
  3. Vineeth Mohan's Avatar
    I'd go for a replacement. I've never seen that on mine.
    Thanks for the reply. It was so discouraging to see no one reply. I had this same post on TheVerge forums and nobody turned in for help. I shall check with my retailer.
    07-12-2013 10:25 AM
  4. SCjRqrQCnBQ19QoYCtdl's Avatar
    This phone is touted for its low light imaging capability. But I get this purple shade on the photos during low light snaps. Do others also have this problem? Any way around this issue? Or should I ask for a replacement?
    http://cdn2.sbnation.com/imported_as...37/7QYMoAz.jpg
    What is that a picture of? If not a purple curtain, then something looks wrong.
    doomstang likes this.
    07-12-2013 10:37 AM
  5. ne0ne's Avatar
    Yes that's not right at all. Get it replaced.

    HTC One - Unlocked, ARHD 12, Bulletproof Kernel, Several mods.
    Nexus 7 - Cyanogenmod
    Tab 2 7 - Cyanogenmod
    07-12-2013 10:38 AM
  6. anon(6174973)'s Avatar
    This phone is touted for its low light imaging capability. But I get this purple shade on the photos during low light snaps. Do others also have this problem? Any way around this issue? Or should I ask for a replacement?
    http://cdn2.sbnation.com/imported_as...37/7QYMoAz.jpg
    What were you trying to take a picture of?

    Sent from my GT-I9505 using Tapatalk 4 Beta
    07-12-2013 11:33 AM
  7. adriandb's Avatar
    Looks to me like the two moons of tatoine through a purple lace.

    Sent from my HTC One using Tapatalk 4 Beta
    07-12-2013 11:42 AM
  8. anon(6174973)'s Avatar
    Looks to me like the two moons of tatoine through a purple lace.

    Sent from my HTC One using Tapatalk 4 Beta
    I assume he is taking a picture of a night sky?

    Sent from my GT-I9505 using Tapatalk 4 Beta
    07-12-2013 11:45 AM
  9. Vineeth Mohan's Avatar
    What is that a picture of? If not a purple curtain, then something looks wrong.
    What were you trying to take a picture of?

    Sent from my GT-I9505 using Tapatalk 4 Beta
    Yes that's not right at all. Get it replaced.
    The picture is that of my wall where the 2 dots are one from the tower fan and the other from an extension cord.
    For a better understanding, see this pic with the same purple shade:
    07-12-2013 02:22 PM
  10. ne0ne's Avatar
    Get it replaced. Not normal.

    Sent from my HTC One
    07-12-2013 03:10 PM
  11. SCjRqrQCnBQ19QoYCtdl's Avatar
    The picture is that of my wall where the 2 dots are one from the tower fan and the other from an extension cord.
    For a better understanding, see this pic with the same purple shade:
    http://i.imgur.com/myQQ0Rq.jpg
    Definitely bad.
    07-12-2013 04:01 PM
  12. anon(6174973)'s Avatar
    The picture is that of my wall where the 2 dots are one from the tower fan and the other from an extension cord.
    For a better understanding, see this pic with the same purple shade:
    http://i.imgur.com/myQQ0Rq.jpg
    There is certainly a problem with the camera lens. Send it back to the service center for replacement.

    Sent from my GT-I9505 using Tapatalk 4 Beta
    07-13-2013 12:36 AM
  13. Shuk_Shoekree's Avatar
    I am having the same problem after 2 months and after 4.2.2 update. It could be a software problem and only happens in low light situation. Hopefully it is not hardware problem. Touted as THE lowlight camera but it is the worst lowlight performance I have seen on any camera. Contacting HTC service centre and hopefully Android Central can highlight this as well. Thanks for posting .
    08-19-2013 09:59 PM
  14. hodan's Avatar
    Nope - broken.
    08-19-2013 10:25 PM
  15. Manish Sengupta's Avatar
    hey did u get this replaced..?? i just noticed the same on my phone aswell...
    if HTC does indeed replace are they gonna give a new unit or a refurbished one..?? because that can be a bit dicey with those panel gap issues..my unit is perfect in every respect apart from the stupid camera...so confused whether to replace or not..
    09-12-2013 09:23 AM
  16. puch96's Avatar
    HTC is aware of the issue and is planning on a fix with the 4.3 update rolling out shortly.
    09-13-2013 11:50 AM
  17. TheyStoleMyName's Avatar
    They said low light. Not no light. It looks like ur getting a reflection from the lens or lens cover coating or just the processor trying to make an image. Alot of phone cameras do that when there's really no light at all.

    Sent from my LG-E980 using AC Forums mobile app
    09-13-2013 12:03 PM
  18. hooksy7's Avatar
    I had an HTC one which I gave to my son but we never had that problem. Sounds like a defective camera. Have it replaced.

    Sent from my SAMSUNG-SGH-I337 using AC Forums mobile app
    09-13-2013 01:39 PM
  19. Dinesh Gupta's Avatar
    The most 3rd class phone I have ever seen. HTC TVS center in lajpat nagar in Delhi is like road side shop, they are not using any safety device before opening the device.


    The screen got purple after few month when Switch ON the camera n face down.


    Wastage of money
    10-08-2013 12:56 PM
  20. Bang321's Avatar
    My camera does exactly the same thing. I'm going to attempt to get it warrantied through HTC. What a shame.
    11-05-2013 06:30 PM
  21. deepak2028's Avatar
    I am facing the same issue on my phone... Quite a buzz kill given the money spent... It's some sort of a hardware malfunction as no update till now has been able to resolve the issue.. solution is to simply exchange the phone..
    Sent from my HTCONE using AC Forums mobile app
    11-06-2013 07:53 AM
  22. gwappa's Avatar
    This is a software issue. I did not have the purple tint prior to 4.3 and now I have. I have also read somewhere HTC are readying another fix (4.3 was supposed to fix this for peeps who had prior purpleness) hopefully with 4.4

    Posted via Android Central App
    11-06-2013 11:44 AM
  23. ankeet_gem's Avatar
    Even mine has the exact same problem....N it seems to be getting worse
    06-07-2014 01:43 PM
  24. 05 TypeS DC5's Avatar
    Send it in for mine had same issue. Software isn't going to fix the issue. Basically the way HTC described it to me there is a sensor on the camera that is burned out from heat. That only happens in dark or night time photos. If you still have warranty send it in to HTC and they will replace entire camera module takes like 2 weeks from time you send it maybe 1 if you get lucky. Only cost is shipping it to their facility. If you are out of warranty then my guess I'd that it's probably like a 100 repair since that is their standard charge.

    Posted via Android Central App
    06-08-2014 09:14 AM

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