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  1. NastyNeil's Avatar
    I'm wondering if the black or blue does this as well? I put in a call to them, but I haven't heard back yet. I love this case in white but would swap to one of the darker cases if the problem wasn't an issue with them.

    Sent from my HTCONE using AC Forums mobile app
    09-04-2013 01:03 PM
  2. ajua's Avatar
    I began using UAG cases with my Note 2, as the flat sides made it way easier to hang onto. I'll testify as to the quality of the case. If I wasn't hellbent on using my phone without a case, I'd be using a UAG case for sure.
    As to those photos, that would certainly be annoying to have that happen all the time on every photo. In the ones you took, though, they look pretty cool. You got a filter better than any other I've seen!
    It does happen on all photos, unless you take one of close objects. I don't mind it as I almost despite flash photos. I laughed at your filter comment lol.

    ajua,
    I have this case and it fits very tightly on the phone, so tight that it seem like it will be very difficult to remove. I am concerned that I might damage the case removing it. Have you had any problems removing it?

    Also if you don't mind me asking, what launcher and icons are you using?
    I only have remove it once and it's very tight. Most of this single-piece cases are very fit. I don't think it should be a concern unless you change cases every day.
    09-04-2013 02:29 PM
  3. ajua's Avatar
    I'm wondering if the black or blue does this as well? I put in a call to them, but I haven't heard back yet. I love this case in white but would swap to one of the darker cases if the problem wasn't an issue with them.
    I haven't has the time to contact them yet so if you heard back from them, let us know. So far, it is confirmed that the white and orange cases has this issue. I think it's almost safe to say that the other two colors will have it too but better confirm with UAG just in case.
    09-04-2013 02:32 PM
  4. ajua's Avatar
    Also if you don't mind me asking, what launcher and icons are you using?
    It's Nova Prime and the icons are Click UI
    09-04-2013 03:24 PM
  5. NastyNeil's Avatar
    Hello all. I just wanted to share with you all that I put in a call to UAG and also put in a warranty replacement request on their site two days ago. I have not heard back, but I did share the info that I myself have gathered within this thread and from personal experience. Today I got an email from UAG starting with this:

    "Dear Neil,

    We want to offer you another chance at the UAG HTC One Solutions. Please order the Scout or Aero this time you do not need to return your case.
    Our warranty policy insures that your case is free from any defects.
    The following are simple instructions for ordering your warranty replacement from UAG."

    Then it followed with a code and instructions on what to do. I do not have to send back my white case and I do not have to give any credit card information. I have searched around other forums and have seen complaints of the white and orange cases causing the flash problem and have seen people with the Aero or Scout reply saying that they do not have this issue. I guess time will tell. I ordered the Aero and am hoping for the best. I will update when I get the case. I love the look of the white on my phone, but the Aero would have been my second choice. I think this is pretty good customer service by UAG, and am happy with how they have handled this thus far. If you have the orange or white I encourage you to do the same thing I did and see if one of the darker colors does the trick for this issue.
    mclarryjr likes this.
    09-05-2013 12:20 PM
  6. pbtxit's Avatar
    I have the orange one and didn't know about this issue until reading this thread. I don't take many pictures, but now I have tried it and it is definitely a real issue. I wonder since the darker cases do not have this issue if you could just use a permanent marker and color the area surrounding the flash and camera. Do you think that would help? I really like the orange case and may try to do that if it would alleviate the issue. Has anyone already tried that yet?
    jeverts likes this.
    09-05-2013 01:23 PM
  7. Scott Kenyon's Avatar
    I have the orange one and didn't know about this issue until reading this thread. I don't take many pictures, but now I have tried it and it is definitely a real issue. I wonder since the darker cases do not have this issue if you could just use a permanent marker and color the area surrounding the flash and camera. Do you think that would help? I really like the orange case and may try to do that if it would alleviate the issue. Has anyone already tried that yet?
    Matte black paint would be better than a marker. Markers could produce a shine which would amplify, rather than nullify the halos.
    09-06-2013 09:23 AM
  8. ajua's Avatar
    Hello all. I just wanted to share with you all that I put in a call to UAG and also put in a warranty replacement request on their site two days ago. I have not heard back, but I did share the info that I myself have gathered within this thread and from personal experience. Today I got an email from UAG starting with this:

    "Dear Neil,

    We want to offer you another chance at the UAG HTC One Solutions. Please order the Scout or Aero this time you do not need to return your case.
    Our warranty policy insures that your case is free from any defects.
    The following are simple instructions for ordering your warranty replacement from UAG."

    Then it followed with a code and instructions on what to do. I do not have to send back my white case and I do not have to give any credit card information. I have searched around other forums and have seen complaints of the white and orange cases causing the flash problem and have seen people with the Aero or Scout reply saying that they do not have this issue. I guess time will tell. I ordered the Aero and am hoping for the best. I will update when I get the case. I love the look of the white on my phone, but the Aero would have been my second choice. I think this is pretty good customer service by UAG, and am happy with how they have handled this thus far. If you have the orange or white I encourage you to do the same thing I did and see if one of the darker colors does the trick for this issue.
    Thanks for posting their reply. I just made a warranty reclaim on their site and I hope they reach me back soon. I'll update this post when I hear from them.
    09-06-2013 06:17 PM
  9. LonestarROB's Avatar
    Thanks for posting their reply. I just made a warranty reclaim on their site and I hope they reach me back soon. I'll update this post when I hear from them.
    Excuse my ignorance, but what is the link to make a claim? I can't find one on their website. :\
    09-10-2013 08:48 AM
  10. NastyNeil's Avatar
    Excuse my ignorance, but what is the link to make a claim? I can't find one on their website. :\
    On the uag website. I think it was the contact us section.


    http://blog.urbanarmorgear.com/connect-with-uag/
    Sent from my HTCONE using AC Forums mobile app
    09-10-2013 03:30 PM
  11. ajua's Avatar
    On the uag website. I think it was the contact us section.
    Customer Support | Urban Armor Gear
    Don't forget to test the Scout with the flash on and post pictures when you get it!
    09-10-2013 06:06 PM
  12. Scott Kenyon's Avatar
    Their customer service is awesome. You'll certainly get taken care of.
    09-10-2013 06:09 PM
  13. ajua's Avatar
    I just received a reply from UAG. They offered me an exchange recommending the Aero (Black) or Scout (Dark Blue) but I would need to return the Outland. The cost of shipping the case to them from Mexico is way too expensive. It would cost me the same to buy a new one and keep the Outland.

    On my reply I let them know this situation and I hope they can consider a discount when buying a new one or sending a replacement without the need to return the one I bought.
    09-10-2013 06:22 PM
  14. NastyNeil's Avatar
    I just received a reply from UAG. They offered me an exchange recommending the Aero (Black) or Scout (Dark Blue) but I would need to return the Outland. The cost of shipping the case to them from Mexico is way too expensive. It would cost me the same to buy a new one and keep the Outland.

    On my reply I let them know this situation and I hope they can consider a discount when buying a new one or sending a replacement without the need to return the one I bought.
    Did you get yours from Amazon?

    Sent from my HTCONE using AC Forums mobile app
    09-10-2013 07:53 PM
  15. ajua's Avatar
    Did you get yours from Amazon?
    Yes, I got it from Amazon.
    09-10-2013 07:56 PM
  16. NastyNeil's Avatar
    Yes, I got it from Amazon.
    Wow, I wonder why they are having you send yours back.

    Sent from my HTCONE using AC Forums mobile app
    09-10-2013 07:58 PM
  17. ajua's Avatar
    Wow, I wonder why they are having you send yours back.

    Sent from my HTCONE using AC Forums mobile app
    I don't know. It wouldn't be a problem if the shipping was cheap but sadly it's not.

    I'll wait for their reply.
    09-10-2013 08:02 PM
  18. NastyNeil's Avatar
    My new case will be here today. I will test out the flash issue and report results a little later today.

    Sent from my HTCONE using AC Forums mobile app
    09-13-2013 11:09 AM
  19. ajua's Avatar
    My new case will be here today. I will test out the flash issue and report results a little later today.
    Excellent. Don't forget to take photos of the case itself!
    09-13-2013 06:07 PM
  20. NastyNeil's Avatar
    Excellent. Don't forget to take photos of the case itself!
    Here is the one photo I have of the case so far. Will post more. I really like the color. Click image for larger version. 

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ID:	81287

    Sent from my HTCONE using AC Forums mobile app
    09-13-2013 07:52 PM
  21. NastyNeil's Avatar
    Click image for larger version. 

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ID:	81289 Here is another.

    Sent from my HTCONE using AC Forums mobile app
    ajua likes this.
    09-13-2013 08:03 PM
  22. ajua's Avatar
    Here is the one photo I have of the case so far. Will post more. I really like the color.
    It looks great. I've only seen that case color in a video but the quality was poor and was shot in low light.

    I look forward for more photos of it out of the box and with the phone in it. Thanks!
    09-13-2013 08:07 PM
  23. ajua's Avatar
    Here is another.

    Click image for larger version. 

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    The color tone look awesome. I was torn between the Outland and the Scout but went with the former for a more colorful tone. I may decide to purchase the Scout but not until UAG resolves my reclamation.

    Test the flash when you have the time.
    09-13-2013 08:10 PM
  24. NastyNeil's Avatar
    I've taken pics with my new case, and I'm happy to report the "halo effect" is not present.

    Sent from my HTCONE using AC Forums mobile app
    Attached Thumbnails Case Review: Urban Armor Gear Outland and Aero-1379134462856.jpg   Case Review: Urban Armor Gear Outland and Aero-1379134484501.jpg   Case Review: Urban Armor Gear Outland and Aero-1379134498649.jpg   Case Review: Urban Armor Gear Outland and Aero-1379134515972.jpg   Case Review: Urban Armor Gear Outland and Aero-1379134528449.jpg  

    09-13-2013 11:55 PM
  25. ajua's Avatar
    That's good news! I'll update my review with that confirmation.
    09-14-2013 04:31 AM
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