1. blessedred's Avatar
    Now for some reason in low light there is even more purple coloring even when under really bright indoor lighting. And I took a picture outside and the corners of the picture were completely lacking in detail what is HTC with the software on this camera? Everything else after the update has been good even better than before.

    Posted via HTC One on their cool app
    10-02-2013 06:01 PM
  2. Troneas's Avatar
    i'm sorry to learn you are having issues with your camera blessedred.

    this is a problem with your hardware - not everyone has purple tint on their photos and i have certainly never experienced that one mine (on 4.1.2 or 4.3).


    please post a screenshot anyway so that we get a better idea of what you are experiencing - but i would advise you not to wait more time for a miracle patch and service your phone right away before you ruin any more photos.
    10-02-2013 06:14 PM
  3. SouthTex's Avatar
    Anybody else who updated their One to 4.3 having worse picture quality with the same issue as blessedred? Im not on 4.3 yet since at&t hasnt rolled it out yet but only way i get by when it does show that tint, i just adjust the ISO even though no one should be needing to make adjustments since you would think Auto takes care of it all. Im no pro with photography but that purple tint does suck. Makes me tempted to just returning the One.
    10-02-2013 06:39 PM
  4. blessedred's Avatar
    i'm sorry to learn you are having issues with your camera blessedred.

    this is a problem with your hardware - not everyone has purple tint on their photos and i have certainly never experienced that one mine (on 4.1.2 or 4.3).


    please post a screenshot anyway so that we get a better idea of what you are experiencing - but i would advise you not to wait more time for a miracle patch and service your phone right away before you ruin any more photos.
    How do you attach pictures on here when on the phone?

    Posted via HTC One on their cool app
    10-02-2013 06:59 PM
  5. jhilker's Avatar
    I was about to attach a photo to demonstrate this, but when the flash fired, it corrected all the purple in my picture. Go figure...

    Sent from my HTCONE using Tapatalk 4
    10-02-2013 10:50 PM
  6. blessedred's Avatar
    I was about to attach a photo to demonstrate this, but when the flash fired, it corrected all the purple in my picture. Go figure...

    Sent from my HTCONE using Tapatalk 4
    Oh I thought this was a UltraPixel camera and it could handle LOW LIGHT performance even in a BUNCH of AMBIENT light? Ok I guess I'll have to use the flash every time I'm in any part of my house that's going to help pictures and not over expose the hell outta them sure...

    Posted via HTC One on their cool app
    10-03-2013 05:48 AM
  7. affierul's Avatar
    I need to know the answer for your question as well.

    Im still on 4.2 and waiting for 4.3 to fix this camera-purple-low light issue.

    Do let us know if their problem is solve on 4.3.

    Posted via Android Central App
    10-03-2013 05:51 AM
  8. jfs101's Avatar
    After the update I opened the camera (in a dark room) and it was black! Then all of the sudden the purple started to bleed from the corners until it went back to being screwed up... Worst feeling ever.

    But at least the auto focus is better.

    Posted via Android Central App
    10-03-2013 09:44 AM
  9. icwhatudidthere's Avatar
    Sigh. Guess I should just look into getting a replacement. Do we contact HTC directly or go through AT&T?
    10-03-2013 10:21 AM
  10. bloo0153's Avatar
    Sigh. Guess I should just look into getting a replacement. Do we contact HTC directly or go through AT&T?
    If you recently purchased it or have insurance, AT&T. Otherwise you'll have to go through HTC.
    icwhatudidthere likes this.
    10-03-2013 11:44 AM
  11. G L T's Avatar
    Purple tint
    10-31-2013 06:10 PM
  12. izzi1024's Avatar
    Holy crap! I'm downloading the update right now and after reading this I think I'll also face the same problem! So htc screws up here? I love my phone. This would be a great put off. It's under hardware and software warranty here but replacement would be difficult! Why the hell am I tempted to buy S4 even though I hated is plastic. S4 pals would definitely make fun now! :-(

    Posted via Android Central App
    10-31-2013 07:57 PM
  13. ram1220's Avatar
    I upgraded my One to 4.3 and my camera is fine. In fact the only problem I have is that my ringer will change on its own from ring to silent about once every 3 days. Have no idea why.
    11-01-2013 04:16 PM
  14. cookiesnfooty's Avatar
    I am fortunate to say no issues have occurred with either of the HTC One's I owned.
    11-01-2013 05:52 PM
  15. izzi1024's Avatar
    I thought I'm clear too until this happened! Now I don't know what to do

    Posted via Android Central App
    11-01-2013 06:11 PM
  16. izzi1024's Avatar
    Is it something we can just ignore and deal with as everything else is smooth?

    Posted via Android Central App
    11-01-2013 06:12 PM
  17. bailra01's Avatar
    When I tried to update my ATT One, the update downloaded but wouldn't install. I had to go to an ATT support center, and they gave me a new phone. Old phone on 4.1, no tint. New phone on 4.3, HOLY COW purple tint... doh!
    11-01-2013 10:04 PM
  18. izzi1024's Avatar
    Holt crap! So now u replace again or just live with it? Some are living with it without being bothered.

    Posted via Android Central App
    11-03-2013 07:10 AM

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