1. TimmE's Avatar
    I have a stock non rooted HTC One. After I updated to 4.3 HTC Sync Manager doesn't recognize my phone. The computer recognizes it but I can't get it to sync anymore. I uninstalled and reinstalled the drivers but this hasn't worked either. Any suggestions? Is anyone else having this issue?

    Posted via Android Central App
    10-16-2013 10:33 AM
  2. Gator352's Avatar
    I have a stock non rooted HTC One. After I updated to 4.3 HTC Sync Manager doesn't recognize my phone. The computer recognizes it but I can't get it to sync anymore. I uninstalled and reinstalled the drivers but this hasn't worked either. Any suggestions? Is anyone else having this issue?

    Posted via Android Central App
    Broke mine too. I haven't been able to fix it either and I've spent hours trying so I just gave up. I'm sure they update it soon.
    10-16-2013 04:25 PM
  3. TimmE's Avatar
    I hope so. I don't want to lose my pictures.

    Posted via Android Central App
    10-16-2013 10:03 PM
  4. iamdld's Avatar
    There is an updated version on the HTC site. Download and install it and everything will work.

    Posted via Android Central App
    10-16-2013 10:36 PM
  5. ajua's Avatar
    Do you have USB Debugging turned on? By default it's off and I think HTC Sync needs it to communicate the phone.

    If that doesn't work maybe you guys can use SnapPea, Mobogenie or Moborobo to sync your stuff while HTC updates Sync to support Android 4.3.
    10-16-2013 10:40 PM
  6. TimmE's Avatar
    Updating the sync manager program through the HTC website did the trick. Thanks!

    Posted via Android Central App
    10-23-2013 07:26 AM
  7. zyfler's Avatar
    @ TimmE - Do you know the latest version number by any chance? thanks.
    10-23-2013 12:50 PM
  8. TimmE's Avatar
    2.3.32.0 is the version I have.

    Posted via Android Central App
    10-24-2013 07:01 AM
  9. Richard Sands's Avatar
    I have completely given up with it, I have un-installed/re-installed twice, updated the device drivers, tried debugging on and off, even different cables and still it does not see my One XL. I am now using a third party blue-tooth sync app which seems ok.
    10-25-2013 03:27 AM
  10. BillHK's Avatar
    How if you re-install the drivers? Where are the drivers? Windows cannot find the drivers.
    12-17-2013 12:36 PM
  11. Mike Curtis1's Avatar
    With 2.4.33.0 of sync manager and the version before It is now impossible to select contact directory when uploading contacts. The protocol with most phones (and HTC SYNC upto the latest updates ) was that only the root contact directory was downloaded. Now I have over a thousand business and other names in my phone that I do not want and no way of preventing their download. If you try to delete them from the phone, they delete from outlook on the next sync. The HTC one two is being released soon and unless HTC sort this I will not be getting another phone... Samsung software allows you to selectively chose Outlook contact subdirectories to download
    01-28-2014 03:54 AM
  12. emad hamed44's Avatar
    : HTC Sync Manager after 4.3
    03-16-2014 07:23 PM

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