1. ace8707's Avatar
    So I have one app that crashes literally every time I try to open it, as soon as as I try to open it. I checked the reviews in the app store and it doesn't look like anyone else is having the same issues, whether it's with an HTC One or not. I've tried uninstalling, rebooting, and reinstalling several times but keep having the same issue. I've even tried installing it from Amazon to see if it was something with the play store. At this point it seems pretty clear that it's just my device in particular. Is there a way to find out what is making it crash so often?

    Sent from my HTCONE using Tapatalk
    12-16-2013 08:23 AM
  2. Dave Clark's Avatar
    What app is it? I'll install it to see if it happens on mine. That way we can defo determine if its the one in general or just your phone.
    12-16-2013 12:55 PM
  3. ace8707's Avatar
    It's the chive app. Based on the reviews, other HTC ones seem to be running it fine.

    Sent from my HTCONE using Tapatalk
    12-16-2013 01:33 PM
  4. Dave Clark's Avatar
    I installed it and it ran fine. Are you rooted or stock? Have you uninstalled anything of your phone that could cause the app not to work?
    12-17-2013 04:48 AM
  5. ace8707's Avatar
    I'm stock and haven't modified anything that's first party. That's why this is so confusing and I was looking for sort of software check I could run if it exists.

    Sent from my HTCONE using Tapatalk
    12-17-2013 06:34 AM
  6. Dave Clark's Avatar
    Yeah sure it does, go to settings, about and press software update.
    12-17-2013 06:44 AM
  7. ace8707's Avatar
    I'm definitely on the most recent software. A little bit ago I went and ran Lookout and it picked up one low risk item. I deleted it abs tried opening the chive, and the app opened just fine.

    Sent from my HTCONE using Tapatalk
    12-17-2013 11:04 AM
  8. Dave Clark's Avatar
    Great news, enjoy the app.
    12-17-2013 02:55 PM
  9. ace8707's Avatar
    Thanks - I appreciate the effort to help me out

    Sent from my HTCONE using Tapatalk
    12-17-2013 03:00 PM
  10. Googo Googo's Avatar
    I have same issue. What exactly u did ace? Is getting horrible this chive keeps crashing
    06-29-2014 06:24 AM
  11. ace8707's Avatar
    I ended up installing some anti virus software and scanning the phone. One app came up as a possible problem, so I deleted that and the chive worked again. I don't remember what the app I had to uninstall was, but I think the anti virus was Lookout.
    06-29-2014 07:40 AM

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