1. pjax's Avatar
    Since I received a Sprint update 2 weeks ago I cannot update either my profile or prl. Have done the ##72786# and the manual update with no luck. Really don't want to do a hard reset. Phone running great otherwise. Any thoughts would be helpful. Thanks!!!
    Jimmy Walker likes this.
    01-06-2014 09:25 AM
  2. Golfdriver97's Avatar
    Since I received a Sprint update 2 weeks ago I cannot update either my profile or prl. Have done the ##72786# and the manual update with no luck. Really don't want to do a hard reset. Phone running great otherwise. Any thoughts would be helpful. Thanks!!!
    Have you tried connecting to WiFi to do those updates?
    01-06-2014 09:34 AM
  3. Jimmy Walker's Avatar
    Since I received a Sprint update 2 weeks ago I cannot update either my profile or prl. Have done the ##72786# and the manual update with no luck. Really don't want to do a hard reset. Phone running great otherwise. Any thoughts would be helpful. Thanks!!!
    I'm experiencing the same problem with my Sprint Htc One. My prl and profile won't update over 3g/4g or with a WiFi connection.

    Posted via Android Central App
    01-06-2014 10:38 AM
  4. pjax's Avatar
    Yep, doesn't work with wifi or 4g, doesn't matter if I change locations either, I see others have the same problem too.
    01-06-2014 04:17 PM
  5. pjax's Avatar
    Just got off phone with Sprint rep, they are aware of the problem with profile & prl updates with HTC Ones and are working on it.
    01-06-2014 04:44 PM
  6. ffejjj's Avatar
    Are you on software version 3.05?

    Sent from my HTCONE using AC Forums mobile app
    Jimmy Walker likes this.
    01-06-2014 04:54 PM

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