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  1. Thread Author  Thread Author    #1  
    Maximusreborn's Avatar
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    Default HTC One doesn't switch on charge and HTC say repair not covered by warranty

    Hi guys
    I recently went to SA on holiday and plugged my phone in to charge but there was a blackout. When the power came back on the phone would not charge or turn on. I sent the phone to be repaired under warranty but was told the fault was not covered by the warranty. They want to charge me for following repairs:

    zam. 99HTT079-02, FRU,Main Board,ORANGE,English-WWE,GBR,HTC,TMUK,Silver,w/ SIM Lock,M7#UL_B128L3720-A2 102.46
    zam. 51H10208-03M, Rigid-Flex Board ASSY,w/o_Regional_ID,USB board. 5.34
    zam. 54H20475-00M; Rigid-Flex Board ASSY,Upper board, #U,Regional_ID_Low,M7#UL. 12.56
    FPC ASSY,Main FPC,w/o MicroP,w/o_Regional_ID,M7. 0.99
    Vibrator,JINLONG,Z4SJLB1922712. 0.96
    zam. 35H00207-01M, BATTERY_LI POLYMER, 2300mAh,3.8V,WTE,LG,ICP306189L1,BN07100, white,60degC,60/-20degC,91.15*61*3.1mm. 8.07
    zam. 80H01568-01, FRU-SUB ASSY,JDI,White,LCD-OCA+Touch Window,GENERIC. 77.42
    Labor. 22.00
    Shipping. 11.29
    Tax. 55.45
    Total for the full repair. 296.54

    Please help!!!
  2. #2  

    Default Re: HTC One doesn't switch on charge and HTC say repair not covered by warranty

    Quote Originally Posted by Maximusreborn View Post
    Hi guys
    I recently went to SA on holiday and plugged my phone in to charge but there was a blackout. When the power came back on the phone would not charge or turn on. I sent the phone to be repaired under warranty but was told the fault was not covered by the warranty. They want to charge me for following repairs:

    zam. 99HTT079-02, FRU,Main Board,ORANGE,English-WWE,GBR,HTC,TMUK,Silver,w/ SIM Lock,M7#UL_B128L3720-A2 102.46
    zam. 51H10208-03M, Rigid-Flex Board ASSY,w/o_Regional_ID,USB board. 5.34
    zam. 54H20475-00M; Rigid-Flex Board ASSY,Upper board, #U,Regional_ID_Low,M7#UL. 12.56
    FPC ASSY,Main FPC,w/o MicroP,w/o_Regional_ID,M7. 0.99
    Vibrator,JINLONG,Z4SJLB1922712. 0.96
    zam. 35H00207-01M, BATTERY_LI POLYMER, 2300mAh,3.8V,WTE,LG,ICP306189L1,BN07100, white,60degC,60/-20degC,91.15*61*3.1mm. 8.07
    zam. 80H01568-01, FRU-SUB ASSY,JDI,White,LCD-OCA+Touch Window,GENERIC. 77.42
    Labor. 22.00
    Shipping. 11.29
    Tax. 55.45
    Total for the full repair. 296.54

    Please help!!!
    Try going to the carrier instead of HTC and don't tell them what caused it just say it won't power on or charge and they'll likely send you a refurb, if it isn't a carrier device then idk what to tell you, I don't know why HTC aren't covering it

    Sent from my HTC One using AC Forums mobile app
  3. #3  
    gwappa's Avatar

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    Default Re: HTC One doesn't switch on charge and HTC say repair not covered by warranty

    I'm guessing the phone is on EE, if it is a contract phone as the last person said, go see them and arrange to have repairs done.

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