1. justinlee's Avatar
    Okay, so camera always worked perfectly. Yesterday received KitKat update 4.4.2 and now in low light conditions my camera has a purple hue.

    This is not a hardware issue. It is clearly a software issue and the 4.4.2 KitKat update appears to be garbage. My girlfriend has the exact same issue since updating to 4.4.2.

    Any ideas on a fix?
    08-19-2014 07:21 PM
  2. Mike Hawks1's Avatar
    We see this a lot at our shop and there is a thread here addressing the issue. I can't post links yet but "htc one purple camera" on google will take you to it.
    justinlee likes this.
    08-19-2014 08:51 PM
  3. justinlee's Avatar
    Thanks.
    08-20-2014 03:46 AM
  4. TWC42's Avatar
    Sent my low light purple picture taking HTC One (M7) in (after calling CS and getting a shipping label) and they replaced the phone with another in pristine condition. Three days before the end of the 1 year warranty.
    08-20-2014 05:06 AM
  5. justinlee's Avatar
    Sent my low light purple picture taking HTC One (M7) in (after calling CS and getting a shipping label) and they replaced the phone with another in pristine condition. Three days before the end of the 1 year warranty.
    What country are you in? Called HTC earlier and was told all European HTCs come with a two year warranty.
    08-20-2014 06:13 AM
  6. TWC42's Avatar
    What country are you in? Called HTC earlier and was told all European HTCs come with a two year warranty.
    twelve months in USA
    08-20-2014 06:24 PM
  7. Slashyou's Avatar
    Okay, so camera always worked perfectly. Yesterday received KitKat update 4.4.2 and now in low light conditions my camera has a purple hue.

    This is not a hardware issue. It is clearly a software issue and the 4.4.2 KitKat update appears to be garbage. My girlfriend has the exact same issue since updating to 4.4.2.

    Any ideas on a fix?
    Well it is a hardware failure. sometimes it can get fixed with software but thats rare.
    anyway id say try to google it.
    08-24-2014 08:03 AM
  8. justinlee's Avatar
    Well it is a hardware failure. sometimes it can get fixed with software but thats rare.
    anyway id say try to google it.
    I spoke to HTC and was told that it is a known problem with the camera in the HTC One m7, and the KitKat update shows the fault, which the ICS software version did not. So, yeah it is a problem with the cameras in the HTC One m7s.

    To be honest mine doesn't suffer from the purple hue that badly and its only seen in low light conditions. I have seen much worse. I can live with the camera how it is.
    08-24-2014 12:59 PM
  9. Slashyou's Avatar
    I spoke to HTC and was told that it is a known problem with the camera in the HTC One m7, and the KitKat update shows the fault, which the ICS software version did not. So, yeah it is a problem with the cameras in the HTC One m7s.

    To be honest mine doesn't suffer from the purple hue that badly and its only seen in low light conditions. I have seen much worse. I can live with the camera how it is.
    Oh ok didn know that
    08-24-2014 01:00 PM
  10. justinlee's Avatar
    Oh ok didn know that
    Well in fact you were right. It is a hardware problem, but it only shows up due to the KitKat update.

    I found this out after my original post.
    08-24-2014 05:43 PM
  11. pandagiraffe's Avatar
    Well in fact you were right. It is a hardware problem, but it only shows up due to the KitKat update.

    I found this out after my original post.
    You might wanna send it in to get repaired anyway. It's not that bad YET on yours. It could get worse/become unusable after your chance to get it fixed!

    HTC m7 s-off, unlocked, rooted.
    08-24-2014 09:05 PM
  12. Slashyou's Avatar
    Well in fact you were right. It is a hardware problem, but it only shows up due to the KitKat update.

    I found this out after my original post.
    Yea right but you should be able to fix it yourself by watching a YouTube video about how you do it.
    08-25-2014 01:36 AM
  13. Slashyou's Avatar
    You might wanna send it in to get repaired anyway. It's not that bad YET on yours. It could get worse/become unusable after your chance to get it fixed!

    HTC m7 s-off, unlocked, rooted.
    Well I'd fix it my self if I was him.😁
    08-25-2014 01:37 AM
  14. tonyfromuk's Avatar
    I had this issue, shop replaced the phone for me
    08-26-2014 03:04 AM

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