10-15-2014 07:51 AM
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  1. grumpygramps1's Avatar
    Upon restarting my phone a week or so back I got the following message. Does anyone know what this is and how to get rid of it? Thank you.
    Attached Thumbnails Smith-expired? What is this?-screenshot_2014-08-17-07-41-58.jpg  
    08-20-2014 07:21 AM
  2. Jimmy Walker's Avatar
    I just got this message for the first time today after doing a hard reset/battery calibration. And have been wondering the same thing. Never got it before either.

    Posted via Android Central App
    08-20-2014 07:37 AM
  3. grumpygramps1's Avatar
    It only show up upon re-starting the phone. Since I don't want to mess anything up, I just close it and then it disappears from the notification bar. I'm not seeing any changes on the phone.
    08-20-2014 11:10 AM
  4. Dogs OfWar's Avatar
    There's some talk of this over on Sprint's forums. https://community.sprint.com/baw/thr...t=105&tstart=0
    08-20-2014 11:25 AM
  5. Tim98TA's Avatar
    Happens everytime I reboot my phone.
    08-20-2014 12:17 PM
  6. Jimmy Walker's Avatar
    Hope this issue will be resolved soon!

    Posted via Android Central App
    08-20-2014 12:51 PM
  7. grumpygramps1's Avatar
    There's some talk of this over on Sprint's forums. https://community.sprint.com/baw/thr...t=105&tstart=0
    Oddly enough I'm with Sprint. Is this only a Sprint issue?
    08-20-2014 04:31 PM
  8. Dogs OfWar's Avatar
    Oddly enough I'm with Sprint. Is this only a Sprint issue?
    I don't think so, but based on my searches it does seem to be more prevalent on Sprint.
    08-20-2014 04:58 PM
  9. Slashyou's Avatar
    Upon restarting my phone a week or so back I got the following message. Does anyone know what this is and how to get rid of it? Thank you.
    What phone do you have? M8???
    08-21-2014 04:00 PM
  10. grumpygramps1's Avatar
    What phone do you have? M8???
    No, I have the M7.
    08-21-2014 07:21 PM
  11. Slashyou's Avatar
    No, I have the M7.
    Ok M7 is it rooted/running custom rom/recovery?
    08-22-2014 01:46 AM
  12. grumpygramps1's Avatar
    Ok M7 is it rooted/running custom rom/recovery?
    Nope, no custom anything. Just a plain jane M7 from the factory.
    08-22-2014 04:40 AM
  13. Slashyou's Avatar
    Nope, no custom anything. Just a plain jane M7 from the factory.
    Well what sense version and android version does it have?
    08-22-2014 04:57 AM
  14. grumpygramps1's Avatar
    Well what sense version and android version does it have?
    I have all the latest updates. I believe it is Sense 6? Android 4. something? The Kit Kat One I think. To be honest I cant keep up with all the update names or versions. I just update when the phone tells me to. Sorry.
    08-22-2014 08:54 PM
  15. Slashyou's Avatar
    I have all the latest updates. I believe it is Sense 6? Android 4. something? The Kit Kat One I think. To be honest I cant keep up with all the update names or versions. I just update when the phone tells me to. Sorry.
    Settings>info about phone>software
    if sense 6 4.4.3 or 4.4.4 or 4.4.2 it should be an error.
    And did it just pop up or what?
    08-23-2014 12:45 AM
  16. B. Diddy's Avatar
    Smith is the name of some HTC system app that is used to track your data usage. I have no idea why that screen comes up, though, or what it means.
    08-23-2014 01:06 AM
  17. Slashyou's Avatar
    Smith is the name of some HTC system app that is used to track your data usage. I have no idea why that screen comes up, though, or what it means.
    No its is a hidden htc service app.
    08-23-2014 03:22 AM
  18. grumpygramps1's Avatar
    Settings>info about phone>software
    if sense 6 4.4.3 or 4.4.4 or 4.4.2 it should be an error.
    And did it just pop up or what?
    Hardware version 0004
    Software version 5.03.651.3

    Yes it just popped up. Thanks.
    08-24-2014 07:19 AM
  19. Slashyou's Avatar
    Hardware version 0004
    Software version 5.03.651.3

    Yes it just popped up. Thanks.
    Dont know then
    grumpygramps1 likes this.
    08-24-2014 07:20 AM
  20. Christine726's Avatar
    I just got off a long and completely fruitless chat with an HTC tech rep. They are aware that there is a problem and are working on a fix but couldn't give me an OTA date for the fix.
    What is truly annoying is HTC knew that smith.apk was due to expire on July 28th 2014 and they did nothing about it. (The rep actually confirmed this also)
    Very frustrating, I just want my phone to go back to working correctly.
    Guess I'll just keep checking for updates.

    Posted via the Android Central App
    08-24-2014 12:29 PM
  21. grumpygramps1's Avatar
    I just got off a long and completely fruitless chat with an HTC tech rep. They are aware that there is a problem and are working on a fix but couldn't give me an OTA date for the fix.
    What is truly annoying is HTC knew that smith.apk was due to expire on July 28th 2014 and they did nothing about it. (The rep actually confirmed this also)
    Very frustrating, I just want my phone to go back to working correctly.
    Guess I'll just keep checking for updates.

    What is this doing to your phone? For mine (as far as I can tell) I'm not noticing any changes.

    Posted via the Android Central App
    08-24-2014 06:47 PM
  22. delta7's Avatar
    I have a sprint m7 same issue daily it pops up.
    08-25-2014 07:38 AM
  23. Christine726's Avatar
    When I try and connect to any Wi-Fi I get a message to check my internet connection...the internet now only works in 3G or 4G.

    Posted via the Android Central App
    08-26-2014 08:59 AM
  24. Holly Hammon's Avatar
    I just chatted online with Sprint about Smith - Expired and she advised me to clean the cache and it will remove it (along with my stored passwords and something else which will stink) but I don't know how to delete the cache so I will have to spend valuable time in line at a Sprint store. Price of not being techy I guess....Or maybe I'll just ignore it.
    08-26-2014 03:40 PM
  25. ram1220's Avatar
    I just chatted online with Sprint about Smith - Expired and she advised me to clean the cache and it will remove it (along with my stored passwords and something else which will stink) but I don't know how to delete the cache so I will have to spend valuable time in line at a Sprint store. Price of not being techy I guess....Or maybe I'll just ignore it.
    Don't do it. There have been many posts in the Sprint forums where Sprint techs are spewing this bad information. It won't help. And you will be entering all of your information again for nothing.
    08-26-2014 04:43 PM
39 12

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