I bought a HTC One M7 on eBay last week, which the listing did say was new & unused. I am in the UK and the phone was delivered from the US.
On receipt of the unit, I am having several functionality issues. I am a newbie to HTC (and Android generally), so forgive me for questions that may be basic.
I have a SIM card in the phone and it is picking up my network.
Overview of issues:
Under Software Information, I see the following:
ANDROID VERSION: 4.4.2
HTC SENSE VERSION: 5.5
SOFTWARE NUMBER: 4.19.401.9
HTC SDK API LEVEL: 5.68
I have tried to get into bootloader mode by powering off, holding the volume down key while also pressing and holding the power button, but it doesn't open that information screen like I would expect. Rather, it loops around from a white screen with a HTC logo, to a blank / black screen. I'm not sure if I'm doing something wrong here or if this signifies another issues.
If anyone has any suggestions on what may be causing these issues, or what I can do to try restore full functionality, it would be much appreciated.
On receipt of the unit, I am having several functionality issues. I am a newbie to HTC (and Android generally), so forgive me for questions that may be basic.
I have a SIM card in the phone and it is picking up my network.
Overview of issues:
- Camera - when I click the camera app, I get a message that says 'Unable to start the camera'. It will not open.
- App Sounds - e.g. I have music on the phone, which doesn't come through the speakers or through earphones. I can open the default app and see my music, and pressing play shows the seconds going by, but no sound. No sound on other apps also. I don't get sound either when I try to make calls.
- Software Updates - when I go to Settings > About > Software Updates, I can download software updates but when I try run them I get a message saying "Variant System version - you are running a modified version of system software". This prevents me from updated the phone software.
Under Software Information, I see the following:
ANDROID VERSION: 4.4.2
HTC SENSE VERSION: 5.5
SOFTWARE NUMBER: 4.19.401.9
HTC SDK API LEVEL: 5.68
I have tried to get into bootloader mode by powering off, holding the volume down key while also pressing and holding the power button, but it doesn't open that information screen like I would expect. Rather, it loops around from a white screen with a HTC logo, to a blank / black screen. I'm not sure if I'm doing something wrong here or if this signifies another issues.
If anyone has any suggestions on what may be causing these issues, or what I can do to try restore full functionality, it would be much appreciated.