Why am I getting a notification sound for new email when notifications are turned off?

[Coryb1971]

For the last 2 days I have been getting a notification sound (that I've never heard before) when I get a new email and it continues to go off until I actually open my email. I have checked every setting I can think of and no luck. Any help would be very appreciated.

Thanks,

Cory

 

[VidJunky]

Saying that you've checked every setting you can think of, sounds like you've looked at both the device settings and the app settings, is this correct? Do you not want any sounds at all? Try setting the device settings to silent for notification sounds. If you are only interested in stopping email sounds and you've checked the both device and app settings, you may have an update bug. First try clearing the cache. This may also work if you are using the stock app. If you still have issues try clearing the app data. This may cause you to have to enter some information again. This may also work for the stock app. If you are using a third party app and neither of the other two clearing methods helped, try uninstalling the app and install it again. Of course after this you will have to enter all of your account information again. Sometimes updates get buggy and installing the app as a whole may solve your issue. If you are using the stock app of course you cannot uninstall it but you can uninstall the updates for it and then install them again. You won't loose your account information as with uninstalling the entire app as you would with a third party app. Be sure to restart the device between clears and between any uninstalling or installing. This will ensure that old data isn't still being used even though it technically has been removed. This happens sometimes with ghost files.

One thing I didn't think to ask or mention because I figured you would have noticed and possibly mentioned, but the notification is from the app you are using for email correct? Not from one that you are not using? If you don't disable apps that you aren't using in your app manager, or if they update and you aren't checking the settings in all of your apps installed for email you may be overlooking something. For example, most users by default when setting up their device enter their Google account during the setup process, and then go on to use a third party app. Then the Google app and/or the stock mail app captures that log in and begins accepting email. For most this causes dule notifications, or triple notifications if a third party app is thrown into the mix. It is safe to disable one or both of the email apps, in your app manager, that came pre-installed on the device if you are not using either for email.

 

[Coryb1971]

Thanks man, I just cleared the cache and am now waiting for a new email to come in to see if that fixed it. Cross your fingers lol.

 

[Jon_Doh]

Check the email app settings and see if it has a separate notification control. I don't use the stock email app, but the one I use does have a separate notification control.

 

[Coryb1971]

Now I am getting the same notification sound when I receive a text. My normal notification sound plays then this other one plays after and it goes off every 10 or 15 seconds until I open the text. Does exactly the same thing with email. This is getting really frustrating. Please help. And also the sound is one I've never heard before and it's not one that is in the list on my phone.

Ok, now I just finished doing a complete factory reset and it still does the same thing, any help would be awesome.

 

[Coryb1971]

I just called HTC support and they found and fixed the problem. In case anyone else reads this post and has the same problem, here is what we did to resolve it. Go to settings- go to accessibility- turn notification reminder on then turn it off, toggle this a couple of times and it should fix the problem.