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  1. Thread Author  Thread Author    #1  
    keri2000's Avatar

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    Angry Verizon HTC One (M8): In-Store Experience Not Good

    I had to share my experience from last night's trip to the Verizon store. I am actually thinking about emailing HTC about it.

    I walked into the Verizon Store last night and was greeted by the guy up front who checks people in. He asked what I needed help with and I asked if they had the New HTC One,not the 2013 version (I was very clear) in store so I could see it. He replied that it would take at least a month to get it in the store and then pointed to the DROID sign on the wall and said that the new HTC One would be located under the sign when it arrives. I had a sneaking suspicion that he had no clue what he was talking about so I told him that I just wanted to look at the phones without help. I walked right over to the old HTC One and right next to it was the new one. I picked it up and it was dead and not plugged in. So I reached over and grabbed the charger cable out of the old HTC One and plugged in the new one. I stood there for a few minutes waiting for an initial charge so I could turn it on. Turned it on and it was not in Demo mode. It didn't have Wifi set up and nothing was loaded to it so I couldn't test the speakers or watch YouTube or really do anything. Blinkfeed was blank and it was baslically a brick. I did love the crispness of the screen...

    Needless to say, I walked out bummed and mentioned to the guy on the way out that they had the phone and he just gave me a blank stare. Lights were definitely off for him. But seriously, what a terrible experience. How the heck do they expect to sell this phone? If I was a corporate guy at HTC, I would be pissed. I mean, a brand new phone that customers can't even play with? HTC can use the business and they won't get it like that. Are other stores out there just as bad? Should I just drop it?
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  2. #2  

    Default Re: Verizon Store Experience - Not Good

    It's the small details like this that can ruin any chance of a product being sold to a less informed consumer. I had a similar experience a while back when trying to find the Droid DNA.

    Posted via Android Central App
  3. #3  

    Default Re: Verizon Store Experience - Not Good

    Quote Originally Posted by keri2000 View Post
    Are other stores out there just as bad? Should I just drop it?
    I wouldn't base all stores off of this experience. I would check out other stores to see if they had a working demo phone.
    "The worst foe lies within the self....."
  4. Thread Author  Thread Author    #4  
    keri2000's Avatar

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    Default Verizon Store Experience - Not Good

    I had to share my experience from last night's trip to the Verizon store. I
    am actually thinking about emailing HTC about it.

    I walked into the Verizon Store last night and was greeted by the guy up
    front who checks people in. He asked what I needed help with and I asked if
    they had the New HTC One, not the 2013 version (I was very clear) in store so I could see it. He replied that it would take at least a month to get it
    in the store and then pointed to the DROID sign on the wall and said that
    the new HTC One would be located under the sign when it arrives. I had a
    sneaking suspicion that he had no clue what he was talking about so I told him that I just wanted to look at the phones without help. I walked right over to the old HTC One and right next to it was the new one. I picked it up and it was dead and not plugged in. So I reached over and grabbed the charger cable out of the old HTC One and plugged in the new one. I stood there for a few minutes waiting for an initial charge so I could turn it on. Turned it on and it was not in Demo mode. It didn't have Wi-Fi set up and nothing was loaded to it so I couldn't test the speakers or watch YouTube or really do anything. Blinkfeed was blank and it was basically a brick. I did love the crispness of the screen...

    Needless to say, I walked out bummed and mentioned to the guy on the way out that they had the phone and he just gave me a blank stare. Lights were definitely off for him. But seriously, what a terrible experience. How the heck do they expect to sell this phone? If I was a corporate guy at HTC, I would be pissed. I mean, a brand new phone that customers can't even play
    with, not to mention they didn't even know they had the phone? HTC can use the business and they won't get it like that. Are other stores out there just as bad? Should I just drop it?
  5. #5  
    Golfdriver97's Avatar

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    Default Re: Verizon Store Experience - Not Good

    I have had plenty of times where I walk into a corporate store (not Verizon, but Sprint) and see the same level of incompetence. Now, I can understand some ignorance, the highly technical, along the lines of 'how do I use ADB to do..' sort of questions, but there should be some basic understanding of say, what the Android versions are.

    The part that really confuses me is, they can't be that busy to have no customer traffic flow, where they can research on devices and OS. I am sure they have other things to do too, but that would be work related, so perfectly reasonable to do while working at the store.

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  6. #6  
    DrWu's Avatar

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    Default Re: Verizon Store Experience - Not Good

    To contrast your experience, I stopped by the Verizon Wireless store in Grapevine Texas on my way home from work yesterday. Not only did every employee in the store know exactly what phone I was talking about they had two of them on display, in demo mode - one in each color. Overall I was pleased with my experience. When I walked in, the check-in dude walked me over to the display where the phone was located (the gun metal grey version) and then pointed to another table where the silver one was located, he told me it would be about 20 minutes before someone could help me. The 20 minutes gave me time to really look over the phone and compare it to the original HTC One and the the One Max that were flanking the new One on either side. Before the 20 minutes were up, they called my name and 10 minutes later I walked out with my new HTC One in gun metal. I love the phone, couldn't be more pleased - well...I would have been more pleased if they had the dot cover for it but all they had were giant otter boxes. I have a generic TPU case on order from Amazon, until then, my One goes commando.
  7. #7  

    Default Re: Verizon Store Experience - Not Good

    Just a bad employee. If you want to report that, then just call up Verizon and provide them with the store location and state that you had a poor experience, causing them to lose a sale. Or call up the store and talk to a manager, since they may be able to recall which employee it was.

    It's annoying to run into uneducated employees, but then again, not all their employees actually care that much about tech, and not all of them will read up on training material...
  8. #8  

    Default Re: Verizon Store Experience - Not Good

    I would report the store to Verizon and include HTC in the email, then call Verizon out in it in Twitter while also sending the tweet @htc

    Sent from my LG-D801 using Tapatalk
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  9. #9  

    Default Re: Verizon Store Experience - Not Good

    Please only create one thread for the same topic.


    http://forums.androidcentral.com/sho....php?p=3534268

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  10. #10  

    Default Re: Verizon Store Experience - Not Good

    Sorry for your experience. I have had negative experiences with the Verizon store as well as at a number of other stores.

    With regards to the new one, you can order it online with in store pickup. Make sure to use the 30% code "RMN30". You would get an email confirmation when it is ready, so you don't waste your trip

    As an added bonus, I ordered my note 3 for in store pickup on release day with 30% off, but when I picked it up, they gave it to me for 70% off. Can't say that it would repeat but if you are buying anyway, might as well get the discount.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
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  11. #11  

    Default Re: Verizon Store Experience - Not Good

    This can happen in stores.. They don't always have the best knowledge.

    Sent from my T-Mobile Note 3 using AC Forums.
    Sent from my T-Mobile Note 4 using AC Forums.
  12. #12  

    Default Re: Verizon Store Experience - Not Good

    Unfortunately I've seen this kind of thing all to often on the At&t side. If your phone isn't an iPhone or doesn't say Samsung on it many corporate stores don't care. HTC needs to advertise more. Those of us that visit tech sites know all about this phone and we tend to assume that everyone is as excited as us when a new phone comes out that we really want but that's just not the case. I would bet that the vast majority of the buying public doesn't even know this phone exists and the same could probably be said for most android phones not made by Samsung.
  13. #13  

    Default Re: Verizon Store Experience - Not Good

    Quote Originally Posted by keri2000 View Post
    I had to share my experience from last night's trip to the Verizon store. I am actually thinking about emailing HTC about it.

    I walked into the Verizon Store last night and was greeted by the guy up front who checks people in. He asked what I needed help with and I asked if they had the New HTC One,not the 2013 version (I was very clear) in store so I could see it. He replied that it would take at least a month to get it in the store and then pointed to the DROID sign on the wall and said that the new HTC One would be located under the sign when it arrives. I had a sneaking suspicion that he had no clue what he was talking about so I told him that I just wanted to look at the phones without help. I walked right over to the old HTC One and right next to it was the new one. I picked it up and it was dead and not plugged in. So I reached over and grabbed the charger cable out of the old HTC One and plugged in the new one. I stood there for a few minutes waiting for an initial charge so I could turn it on. Turned it on and it was not in Demo mode. It didn't have Wifi set up and nothing was loaded to it so I couldn't test the speakers or watch YouTube or really do anything. Blinkfeed was blank and it was baslically a brick. I did love the crispness of the screen...

    Needless to say, I walked out bummed and mentioned to the guy on the way out that they had the phone and he just gave me a blank stare. Lights were definitely off for him. But seriously, what a terrible experience. How the heck do they expect to sell this phone? If I was a corporate guy at HTC, I would be pissed. I mean, a brand new phone that customers can't even play with? HTC can use the business and they won't get it like that. Are other stores out there just as bad? Should I just drop it?
    Sadly, this experience is pretty common with people buying at carrier stores. Many of the employees there are not tech junkies like us, and are completely unaware of new phones that are released (to say nothing of their technical knowledge about the phones themselves). This is why I always order online and have it shipped to me, OR as one person mentioned, have it set to store pickup. I like to cut out the middle man as much as possible, I do enough research myself to answer any questions that I may have. It's a shame that such a promising phone is getting this kind of treatment.
    Current Devices: OnePlus One, Note 4, Nexus 5, Samsung Galaxy Tab S 8.4

    Retired Devices: HTC One M8, Sony Xperia Z2, LG G3, Moto X, Note 3, HTC One, Samsung Galaxy S4, Samsung Galaxy S3, Galaxy Nexus, Motorola Droid Bionic, HTC Droid Incredible, HTC Droid Eris

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    calvin35 likes this.
  14. #14  

    Default Re: Verizon Store Experience - Not Good

    As an employee at a locally owned verizon I can tell you they won't provide us with product details or product training until launch day, if we're lucky the day before. So if that employee had the last few days off he wouldn't have known.

    This is done to prevent leaks, sadly I learn about new products and promotions online long before my employer tells me.

    Posted via Android Central App
  15. #15  

    Default Re: Verizon Store Experience - Not Good

    i walked right into my local verizon store at 1pm EST and they had there display model up and running of course they didnt know anything about the m8 but it was cool to beable to play around with it for a little bit. Idk but i kinda like the old version better myself
  16. #16  

    Default Re: Verizon Store Experience - Not Good

    Some people work at these stores just because it was an open job. Doesn't mean they care about what's in it lol. So sad.
  17. #17  

    Default Re: Verizon Store Experience - Not Good

    Quote Originally Posted by keri2000 View Post
    I had to share my experience from last night's trip to the Verizon store. I am actually thinking about emailing HTC about it.

    I walked into the Verizon Store last night and was greeted by the guy up front who checks people in. He asked what I needed help with and I asked if they had the New HTC One,not the 2013 version (I was very clear) in store so I could see it. He replied that it would take at least a month to get it in the store and then pointed to the DROID sign on the wall and said that the new HTC One would be located under the sign when it arrives. I had a sneaking suspicion that he had no clue what he was talking about so I told him that I just wanted to look at the phones without help. I walked right over to the old HTC One and right next to it was the new one. I picked it up and it was dead and not plugged in. So I reached over and grabbed the charger cable out of the old HTC One and plugged in the new one. I stood there for a few minutes waiting for an initial charge so I could turn it on. Turned it on and it was not in Demo mode. It didn't have Wifi set up and nothing was loaded to it so I couldn't test the speakers or watch YouTube or really do anything. Blinkfeed was blank and it was baslically a brick. I did love the crispness of the screen...

    Needless to say, I walked out bummed and mentioned to the guy on the way out that they had the phone and he just gave me a blank stare. Lights were definitely off for him. But seriously, what a terrible experience. How the heck do they expect to sell this phone? If I was a corporate guy at HTC, I would be pissed. I mean, a brand new phone that customers can't even play with? HTC can use the business and they won't get it like that. Are other stores out there just as bad? Should I just drop it?
    I went to a verizon store last night and they had 2 all up and running, and one had the dot case on. Seems it was just your store and depending on time you went in they simply might not have had enough time to get it all set up and ready/weren't really briefed on it. Happens with a lot of their phones, not just HTC

    - - - Updated - - -

    Quote Originally Posted by aandrew610 View Post
    i walked right into my local verizon store at 1pm EST and they had there display model up and running of course they didnt know anything about the m8 but it was cool to beable to play around with it for a little bit. Idk but i kinda like the old version better myself
    I wish they would have kept the size and look of the old one, removed black bar and placed on screen keys there and rid the ultra pixel camera for a solid 8 or so mp camera. Then it would have been about perfect.
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  18. Thread Author  Thread Author    #18  
    keri2000's Avatar

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    Default Re: Verizon Store Experience - Not Good

    Quote Originally Posted by dpham00 View Post
    Please only create one thread for the same topic.


    Verizon Store Experience - Not Good - Android Forums at AndroidCentral.com

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    Sorry about that. My phone timed out and I didn't think it got posted. :-(
  19. #19  

    Default Re: Verizon Store Experience - Not Good

    Quote Originally Posted by dpham00 View Post
    Sorry for your experience. I have had negative experiences with the Verizon store as well as at a number of other stores.

    With regards to the new one, you can order it online with in store pickup. Make sure to use the 30% code "RMN30". You would get an email confirmation when it is ready, so you don't waste your trip

    As an added bonus, I ordered my note 3 for in store pickup on release day with 30% off, but when I picked it up, they gave it to me for 70% off. Can't say that it would repeat but if you are buying anyway, might as well get the discount.

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
    I used the discount code, ordered online, and when I went in store to pick it up it still took me 1.5 hours to get the phone in my hands! The guy tried to charge me $199.99 for the phone instead of the $139.99 discount price. I got it sorted but it was disappointing.
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  20. #20  

    Default Re: Verizon Store Experience - Not Good

    Quote Originally Posted by jspring86 View Post
    I used the discount code, ordered online, and when I went in store to pick it up it still took me 1.5 hours to get the phone in my hands! The guy tried to charge me $199.99 for the phone instead of the $139.99 discount price. I got it sorted but it was disappointing.
    Sorry to hear that. When I picked up my note 3 using in store pickup, the wait was around 20 minutes.

    But put it this way, at least they can't claim that they don't have any in stock. If you went in without in store pickup, there isn't much you can do if they say they don't have any

    dpham00, Android Central Moderator
    Sent from my Verizon Samsung Galaxy Note 3 via Tapatalk Pro
  21. #21  

    Default Re: Verizon Store Experience - Not Good

    I purchased my Wife and I Gold 5s from a different Verizon store than I usually do business with because my Verizon store didn't have two of the Gold 32gb 5s's. My experience was NOT good, the rep was more about money than helping as well as lacking in knowledge (glad I did my research). I will never purchase anything from that Verizon store again. Went to MY Verizon store to purchase my Samsung Galaxy Note3 and sevrice was stellar as usual. They don't have to worry about me cheating on them again.....SMILE
  22. #22  
    lui22's Avatar

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    Default Re: Verizon Store Experience - Not Good

    Uhuh,,,, yeah.... tell us BlackBerry guys about it....
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  23. #23  

    Default Re: Verizon HTC One (M8): In-Store Experience Not Good

    They don't hire the sharpest crayons in the box at phone retailers. Some are very good, the others are like talking to a wall. Do your online research yourself and learn everything about the phones you're looking at

    Sent from my XT1058 using AC Forums mobile app
  24. #24  

    Default Poor Experience with Verizon Rep

    I went today to look at the M8 and didnt have one even on display. Guy said it just came out, and i said to myself, why does that matter? He went in back to get one and handed it to me but said dont take the wrapping off. I looked at him funny and just took it off anyways.lol . Then as I proceeded to power it up, he says dont power it up cuz HTC is funny about their SIM card when you first power phone up. I said look dude, i'm willing to pay full retail here and you expect me not to turn the phone on and check it out? Then he proceded to tell me that full retail was $750. I looked at Verizon website and it plain as day shows a price of $599.99 off contract. WTF BRO? I also looked at the LG G2 phone and that really is a nice phone as well. I'm torn now what to get???
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  25. #25  
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    Default Re: Verizon HTC One (M8): In-Store Experience Not Good

    At my store I personally log each live demo smartphone into our store's gmail account and I set up Google now as well. I make sure all of the apps are up to date. Unfortunately in my area 90% customers could care less what the manufacturer is or the unique features. They hear "Samsung" from a friend and and just come in and ask for one, not knowing there's way more out there.

    Whenever I have people like you guys walk in it definitely brightens my day.
    roflwaffleton likes this.
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