Just noticed this issue today. I purchased the phone through Best Buy online. They will not swap the phone because it is out of the 14 day return period. HTC offered to repair the phone in 7-10 business days, but will cost at most $200. They understood that I've only had the phone active for a few days, but they offered nothing else other than to repair it. If I take it locally to have it repaired they said I will void all warranty on the phone. Last hope will be to take it to Sprint and see if they will swap it out, but since I purchased from Best Buy online I might be out of luck. I love the phone, but if parts are coming loose after 20 days then there's a problem. My iPhone 4S is still in mint condition with no loose pieces after 3 years. Sad.