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  • 1 Post By mrpetrov
  1. Thread Author  Thread Author    #1  

    Default Camera not working at all - crashes on opening

    Hi there, I've had my new M8 for about a week. The camera worked at first, but for the last day it has stopped working totally.

    When I open the app it just stays black for a few seconds, then crashes back to desktop. I've tried closing the app down and restarting and doing a hard reboot - no luck.

    Can anyone suggest what might be causing this or fixes?

    Thanks,
    Petrov.
  2. #2  
    ironbesterer's Avatar

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    ICS 4.0.3

    Default Re: Camera not working at all - crashes on opening

    Thats... Odd.

    Try a factory reset.

    Sent from my Verizon HTC One M8
  3. #3  

    Default Re: Camera not working at all - crashes on opening

    Do you have lastpass installed?

    Sent from my HTC6525LVW using Tapatalk
  4. #4  

    Default Re: Camera not working at all - crashes on opening

    If so you have to go into the lastpass preferences / edit app associations / Camera and select do not show fill window.

    Sent from my HTC6525LVW using Tapatalk
  5. Thread Author  Thread Author    #5  

    Default Re: Camera not working at all - crashes on opening

    Hi guys, thanks for the tip. I actually checked if there was a system update, and there was. Loading that seems to have done the trick!

    Thanks for the help.

    P.
    Thanked by 2:
    freddyttt likes this.
  6. #6  

    Default Re: Camera not working at all - crashes on opening

    Quote Originally Posted by mrpetrov View Post
    Hi there, I've had my new M8 for about a week. The camera worked at first, but for the last day it has stopped working totally.

    When I open the app it just stays black for a few seconds, then crashes back to desktop. I've tried closing the app down and restarting and doing a hard reboot - no luck.

    Can anyone suggest what might be causing this or fixes?

    Thanks,
    Petrov.
    This exact same thing happened to me this morning. I was taking a couple of photos in the garden and when I tried to open the camera app I just got the black screen and it went to the homescreen immediately. I tried tried switching to the camera mode but it just did the same thing. So back camera and front camera are both dead. I tried a power down and restart a couple of times to no avail. Tried clearing camera data. No luck. I'm on AT&T. Checked for a software update and it says I'm up to date. I haven't tried a factory reset yet. The thought of setting everything up again is daunting but it may come to that. Has anybody else experienced this?

    Edit: I just finished a chat session with HTC tech support and they helped resolve the problem. They had me do a re-power to safe mode (which I had never done before) after clearing the data from the camera app. Hold the power off button down until the Power Off screen displays. Then long press Power Off until the restart to safe mode screen comes on. After restarting the camera app should work again. I then did another normal power off and restarted again and the camera still works. Unfortunately, all my widgets disappeared and I'll have to reload those but better than a factory reset. Hope this helps someone.
    HTC One M8
    (Prev: , Samsung Galaxy S3, Motorola Atrix, Blackberry 9700, Moto Q Global)
    Thanked by:
  7. #7  

    Default Re: Camera not working at all - crashes on opening

    Quote Originally Posted by Mycopsycho View Post
    Tried clearing camera data. No luck.
    You force-stopped the application?
  8. #8  

    Default Re: Camera not working at all - crashes on opening

    Guys I have no lastpass app
    And clear data from the camera app, and re-power to safe mode. But it didn't make work camera app?
    Please help me soon.
    My software information is 1.54.707.7
  9. #9  

    Default Re: Camera not working at all - crashes on opening

    I bought my m8 yesterday. My camera has never worked. I don't know what to do please help me about it? I have Htc One M8 without camera
  10. #10  

    Default Re: Camera not working at all - crashes on opening

    Quote Originally Posted by maliulusal View Post
    Guys I have no lastpass app
    And clear data from the camera app, and re-power to safe mode. But it didn't make work camera app?
    Please help me soon.
    My software information is 1.54.707.7
    I would see if there is a software update available. I would also try a full factory reset.
    MIKE
    HTC ONE M8 HK Edition
  11. #11  

    Default Re: Camera not working at all - crashes on opening

    Quote Originally Posted by mfreeland View Post
    I would see if there is a software update available. I would also try a full factory reset.
    I did both of them, I believe it is a hardware problem. device has global warranty, I will send it to US HTC.
  12. #12  

    Default Re: Camera not working at all - crashes on opening

    Mycopsycho's answer is what worked for me
  13. #13  

    Default Re: Camera not working at all - crashes on opening

    Mycopsycho's answer is what worked for me
  14. #14  

    Default Re: Camera not working at all - crashes on opening

    In my case removing MicroSD card do the trick. Now I just need to buy 16Gb MicroSD
  15. #15  

    Default Re: Camera not working at all - crashes on opening

    Update. Problem is not related with SD card. I sent my phone to service.

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