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  1. Thread Author  Thread Author    #1  

    Default Sprint M8 Unable to update profile/PRL

    Hey all. So here's a doozy for ya!

    I've had my M8 for 7 days now. In this time, I have not been able to update my profile/PRL once. Sprint M8 Unable to update profile/PRL-uploadfromtaptalk1397756952275.jpg
    Sprint M8 Unable to update profile/PRL-uploadfromtaptalk1397756969644.jpg

    Actually, I had trouble getting 3G data to work for awhile. That finally worked itself out. Here's a screenshot anyway. Sprint M8 Unable to update profile/PRL-uploadfromtaptalk1397757039784.jpg

    I am also unable to roam. My device is also missing the roaming settings, and apparently many others are suffering from a similar bug. Sprint M8 Unable to update profile/PRL-uploadfromtaptalk1397756888014.jpg

    Sprint M8 Unable to update profile/PRL-uploadfromtaptalk1397757003607.jpg

    So with all that out there, do we have any thoughts on solutions? Anyone else suffering from similar issues? This issue appeared on the M7 as well I believe (Mine had a custom ROM so I wouldn't know) so I would hope Sprint will get around to fixing it.

    Sent from my 831C using Tapatalk
  2. #2  

    Default Re: Sprint M8 Unable to update profile/PRL

    I had a problem with not being able to connect to mobile data. Get on wifi and update the Profile. That fixed it for me. It added a lot of other options to my settings too.
  3. #3  

    Default Re: Sprint M8 Unable to update profile/PRL

    Have you tried a full re-provision on or off wifi? If you type in ##72786# in the dialer it'll pop up, you can select the menu, and then hit reset. It feels like you're wiping data or something but all it is is a re-activation via the network and a PRL update. Worth a try. Your data problem was most likely the provisioning issue Sprint's been having with so many new phone activations in the past week or so.
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  4. #4  
    srkmagnus's Avatar

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    Default Re: Sprint M8 Unable to update profile/PRL

    Reboot the phone and check for software updates - I think there was an update at launch. Try updating the prl and profile again and see if there is a better result.

    Sent from my Nexus 5 using AC Forums mobile app
  5. Thread Author  Thread Author    #5  

    Default Re: Sprint M8 Unable to update profile/PRL

    Software is up to date. Still unable to update profile/PRL, regardless of connection. Data connectivity is stable though.

    And kronosqq, I did the re-provision. That helped the data stabilize, so thank you for that.

    Sent from my 831C using Tapatalk
  6. #6  
    Kilroy13's Avatar
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    Default Re: Sprint M8 Unable to update profile/PRL

    Call Sprint and have them update your account!

    Sent from my HTCONE using Tapatalk
  7. #7  

    Default Re: Sprint M8 Unable to update profile/PRL

    Today I had trouble trying to update the prl, once it did, all my screens had reset back to factory!!! I didn't loose any apps, just reset my screens?

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