1. usmc8990's Avatar
    The HTC One M8 is not water resistant. Mine was laying on the table and my son accidentally spilled a cup of water, the water got into the ports on the bottom and got into my phone. I quickly turned it off and left it of for about 4 hours, upon turning it on the speakers were kind of muzzled when i turned the volume up and water got behind the lcd, I decided to open it up and I blow dried most of the water out. The speakers work fine now but there is still very little water behind the lcd. Upon closing it and letting the rest dry the back case of the phone scratched the lcd ribbon cable so now I have no display, everything is black but I can hear. I just got this phone with the next program 4 days ago, no insurance with att, what can I do. I haven't found any lcd digitizers for the phone and I know it's nearly impossible to fix a ribbon cable. I can really use some help guys. Thank you 
    04-30-2014 07:52 AM
  2. ImmaSlave4U's Avatar
    Oh no! I wish I had some advice but I don't. I sure hope you find a fix. :-(
    04-30-2014 07:54 AM
  3. Justin Stepp's Avatar
    Smash it and send it to HTC get your free screen replacement.

    Posted via Android Central App
    04-30-2014 08:10 AM
  4. buckifvr's Avatar
    The HTC One M8 is not water resistant. Mine was laying on the table and my son accidentally spilled a cup of water, the water got into the ports on the bottom and got into my phone. I quickly turned it off and left it of for about 4 hours, upon turning it on the speakers were kind of muzzled when i turned the volume up and water got behind the lcd, I decided to open it up and I blow dried most of the water out. The speakers work fine now but there is still very little water behind the lcd. Upon closing it and letting the rest dry the back case of the phone scratched the lcd ribbon cable so now I have no display, everything is black but I can hear. I just got this phone with the next program 4 days ago, no insurance with att, what can I do. I haven't found any lcd digitizers for the phone and I know it's nearly impossible to fix a ribbon cable. I can really use some help guys. Thank you 
    Usually the best thing to do after a phone sustains water damage is to place the device in dry uncooked rice. The rice acts as a desiccant and draws water and moisture out of the device. Those ribbon cables are really fragile and if damage cannot be repaired just replaced.
    04-30-2014 08:13 AM
  5. stringbeanie's Avatar
    If you bought it with American Express, they will cover accidental damage for 90 days.
    04-30-2014 08:15 AM
  6. usmc8990's Avatar
    Thanks everyone for the advice, but It looks like I either need a new digitizer somewhere or a new phone.
    04-30-2014 08:24 AM
  7. Robby Robb's Avatar
    Should have used rice.... But I also agree with the guy above smash the screen an send it on in

    Posted via Android Central App
    04-30-2014 08:26 AM
  8. usmc8990's Avatar
    Its too late for the rice now. I'm asking for opinions on what I should do at this moment.
    04-30-2014 09:17 AM
  9. J-Dam's Avatar
    Smash it and send it to HTC get your free screen replacement.

    Posted via Android Central App
    Seems like this would be your only option. I would try the rice trick first though. How do you know you damaged the ribbon cable? If indeed you did it seems that would show up in the screen replacement, thus i'm not sure they would cover that.
    04-30-2014 09:22 AM
  10. Kibbster's Avatar
    Hate to say it but I suspect once you crack open the case you void the warranty so I doubt insurance or HTC will do much to help.
    Hope you get it sorted though.
    04-30-2014 09:26 AM
  11. buckifvr's Avatar
    Hate to say it but I suspect once you crack open the case you void the warranty so I doubt insurance or HTC will do much to help.
    Hope you get it sorted though.
    Definitely agree with this, and they will be able tell that the phone sustained water damage. There are businesses that will replace a screen/digitizer while you wait. Usually the cost will be around $130 (this was a quote on a DNA with a cracked screen.)
    04-30-2014 09:51 AM
  12. Kibbster's Avatar
    Definitely agree with this, and they will be able tell that the phone sustained water damage. There are businesses that will replace a screen/digitizer while you wait. Usually the cost will be around $130 (this was a quote on a DNA with a cracked screen.)
    I don't know how much the M8 screen is to replace but the M7 in the UK costs 170 ($280) in Carphone Warehouse.
    I've heard the M8 screen is a pig to replace and the only place in the UK that I know will replace an M8 screen is HTC themselves (of course it's chargeable.)

    I don't see it being cheap
    04-30-2014 09:57 AM
  13. buckifvr's Avatar
    I don't know how much the M8 screen is to replace but the M7 in the UK costs 170 ($280) in Carphone Warehouse.
    I've heard the M8 screen is a pig to replace and the only place in the UK that I know will replace an M8 screen is HTC themselves (of course it's chargeable.)

    I don't see it being cheap
    Ouch! Doesn't surprise me that it would be more. It's such a new device. Probably the best thing is to send it to HTC for repair or bite the bullet and get a new phone. Sorry for your pain.
    04-30-2014 10:04 AM
  14. kronosqq's Avatar
    That really sucks, sorry to hear it broke. In terms of third party repair, unfortunately I doubt it's an option. A brief search turned up no replacement parts other than casing, the only option would be to buy another one on Ebay to salvage the screen from, maybe one with a functional display but broken board or something like that if there's any such thing available yet. But at that point you're basically just buying a new phone.
    There's a chance HTC isn't actually going to check what's broken and why when you send it in for repair, I'm not sure whether that's actually what they do or if they just replace it and transfer your data. But there's no harm in trying to pass it off as just a broken screen. Maybe you can pay them some amount less than retail costs to repair it if they notice it's water damaged.
    Ryan Dozier1 likes this.
    04-30-2014 11:09 AM
  15. bembol's Avatar
    I say send it in and see if hTc Advantage will work in your favour. What's the worst can happened, they deny it? At least you tried and can go from there.
    04-30-2014 01:10 PM
  16. aramos87's Avatar
    I say add the insurance to your plan, you have 30 days after purchase to do so. Then in a couple of weeks file an insurance claim. You will have a deductible of about $200, but you will get a working phone in return.

    Posted via Android Central App
    04-30-2014 01:21 PM
  17. usmc8990's Avatar
    Thanks everyone for the advice. Id rather pay anywhere up to 300 to get it fixed than 650 for a new one. I'll call and look around.
    04-30-2014 04:26 PM
  18. erwaso's Avatar
    I never cared for device insurance until my first baby. Now it's mandatory for me with my phones lol. I use square trade.

    Hope you get it figured out!
    04-30-2014 08:33 PM
  19. Bealsbaby's Avatar
    They wont just do it , because they actually check whats wrong with it and charge you for it, i just did it and read all the terms and the rep made sure it wasn't water damaged,that it was just the screen.
    06-02-2014 03:23 PM
  20. Bealsbaby's Avatar
    They wont knowing its water damaged, they will charge full price. Ive read the terms on it before doing that to my phone.
    06-02-2014 03:25 PM

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