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  1. Thread Author  Thread Author    #1  
    migaux's Avatar

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    Default Video Playback problems? "Sorry, this video cannot be played"

    Over the last couple days, I have not been able to play a youtube video through the app, or any video using either the Chrome or Dolphin browser.

    The error I get from youtube is "Connection to server lost. Touch to retry." and the one I get using the browsers (at various sites) is "sorry, this video cannot be played".

    I've uninstalled/reinstalled youtube and the the Dolphin browsers. I've recycled power to the phone. I am connected to 4g and/or wifi. Also, the video playback on Netflix works just fine. It just seems like whatever controls the phones video playback is not working. Can someone help?

    Thanks.
  2. Thread Author  Thread Author    #2  
    migaux's Avatar

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    Default Re: Video Playback problems? "Sorry, this video cannot be played"

    This is getting really frustrating. Can anyone help, please?
  3. #3  

    Default Re: Video Playback problems? "Sorry, this video cannot be played"

    I've been seeing this too. Anytime I try and advance further ahead in a video I get that error, but only when connected to 3G/LTE. When I connect through WIFI I don't seem to have it, or at least not as much.

    My youtube app was stopping halfway through videos and then would not play them anymore until I cleared data for the app. Chrome still has issues.

    Sorry I can't help further seeing as I would like to know if anyone has a solution as well.
  4. #4  

    Default Re: Video Playback problems? "Sorry, this video cannot be played"

    This is happening to me on Facebook.

    Posted via Android Central App
  5. Thread Author  Thread Author    #5  
    migaux's Avatar

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    Default Re: Video Playback problems? "Sorry, this video cannot be played"

    As far as I can tell, it's only happening with streaming video (except for Netflix). I can download a video and watch it. But if I try to watch a video off the browser, it's a no-go.

    I've cleared the cache. I've removed all updates from youtube, the google play tv and movies, and I've recycled power to the phone. Still nothing.

    The only other thing I can think of to try would be a factory reset. But I really don't want to. There's got to be another way. It was just working on Friday. Someone help, please. Give me some ideas.
  6. #6  

    Default Re: Video Playback problems? "Sorry, this video cannot be played"

    I don't have that problem. For Dolphin, make sure you use their backdoor method for Flash Player.
  7. #7  

    Default Re: Video Playback problems? "Sorry, this video cannot be played"

    I have an HTC One M8.

    I got the problem when I fiddled with my Google Chrome extensions; I installed and quickly thereafter uninstalled an ad blocker program. The problem affected videos in facebook (whether through a browser or the app) and vimeo videos through my browser.

    I first tried uninstalling/disabling facebook and chrome and re-installing them to no effect. I then backed up my phone, reset it to factory settings and then restored it. After this, I was able to play the videos in both programs.

    Doing this old-fashioned approach worked for me and I hope it does for you as well.
  8. #8  

    Default Re: Video Playback problems? "Sorry, this video cannot be played"

    If the streaming player won't work I installed MX Player and it does.
    HTC One (M8) Stock For Now.
    David

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