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  • 1 Post By cyberr8der
  • 2 Post By sitlet
  • 1 Post By ugxvibe
  • 1 Post By Jeff Harris
  1. Thread Author  Thread Author    #1  

    Default Scratch on screen

    so long story short, some might remember my story about dropping my new m8 out of the bag, as I walked out of the store, creating several small dimples on the back. the screen had a small area on the bottom left, where it looked to be unglued from screen glass.
    I sent it in, HTC sent me a new replacement, which has a tiny 1/8 " scratch in the center of the screen. you can feel it with your fingernail, but can only see when screen is off.
    should I suck it up and keep it, or send it back for another replacement?
    would a tempered glass screen protector make it not visible? I have one on order....
  2. #2  

    Default Re: Scratch on screen

    I would send it back myself.
    oditius likes this.
  3. #3  

    Default Re: Scratch on screen

    If you got into a car accident, would you be ok if the body shop put a scratch on your door after you paid for the repair?
    ugxvibe and oditius like this.
  4. #4  

    Default Re: Scratch on screen

    Send it back. I would deal with some cosmetic issues or even a scratch or 2 if it was not on the most used part of the phone. I couldn't look at that everyday and not be aggravated. Other option.. HTC Advantage unless that is what you used to have it replaced.
    Current Device(s):
    Motorola Xoom - Team EOS 4
    Verizon HTC One M8 - Stock, Firewater S-Off
    oditius likes this.
  5. #5  

    Default Re: Scratch on screen

    Quote Originally Posted by Jeff Harris View Post
    so long story short, some might remember my story about dropping my new m8 out of the bag, as I walked out of the store, creating several small dimples on the back. the screen had a small area on the bottom left, where it looked to be unglued from screen glass.
    I sent it in, HTC sent me a new replacement, which has a tiny 1/8 " scratch in the center of the screen. you can feel it with your fingernail, but can only see when screen is off.
    should I suck it up and keep it, or send it back for another replacement?
    would a tempered glass screen protector make it not visible? I have one on order....
    I would send it back. Why settle for less? And you seem like you want to take good care of it....just an unfortunate accident but I would send it back in.
  6. Thread Author  Thread Author    #6  

    Default Re: Scratch on screen

    Still awaiting inspection after 5 days of my old one. have to wait for it to clear, then call htc again to reswap it out. they documented it last week,noting it had a scratch. should be an easy re-swap
    ugxvibe likes this.
  7. #7  

    Default Re: Scratch on screen

    So my original m8 passed HTC exchange, the replacement with scratched screen goes back Friday or Monday. New one on the way!

    Posted via Android Central App
  8. #8  

    Default Re: Scratch on screen

    Does HTC check if you are s off and unlocked??

    Sent from my HTC6525LVW using AC Forums mobile app
  9. #9  

    Default Re: Scratch on screen

    Quote Originally Posted by Jeff Harris View Post
    Still awaiting inspection after 5 days of my old one. have to wait for it to clear, then call htc again to reswap it out. they documented it last week,noting it had a scratch. should be an easy re-swap
    Do you know if HTC checks for unlocked and s off??

    Sent from my HTC6525LVW using AC Forums mobile app
  10. #10  

    Default Re: Scratch on screen

    Quote Originally Posted by huskers15 View Post
    Does HTC check if you are s off and unlocked??

    Sent from my HTC6525LVW using AC Forums mobile app
    When I sent my phone in for the lens replacement I was unlocked and S-off. I'm in Verizon too, who took away the ability to unlock in the first place.. they fixed it free.

    Sent from my HTC6525LVW using Tapatalk
    Current Device(s):
    Motorola Xoom - Team EOS 4
    Verizon HTC One M8 - Stock, Firewater S-Off
  11. #11  

    Default Re: Scratch on screen

    Quote Originally Posted by ugxvibe View Post
    When I sent my phone in for the lens replacement I was unlocked and S-off. I'm in Verizon too, who took away the ability to unlock in the first place.. they fixed it free.

    Sent from my HTC6525LVW using Tapatalk
    I want to do the advanced exchange where I can get the phone over nighted

    Sent from my HTC6525LVW using AC Forums mobile app
  12. #12  

    Default Re: Scratch on screen

    Quote Originally Posted by huskers15 View Post
    I want to do the advanced exchange where I can get the phone over nighted

    Sent from my HTC6525LVW using AC Forums mobile app
    That I'm not sure about.. they might actually look at the bootloader if they are taking the phone back.
    Current Device(s):
    Motorola Xoom - Team EOS 4
    Verizon HTC One M8 - Stock, Firewater S-Off
  13. #13  

    Default

    Mine was advanced exchange, overnighted, they waved the $29 fee, since my first replacement was scratched. 2nd one wrapped just like a new one, that's why I think my first one was a refurbished one. This one got a tempered glass screen protector and case on it before I set it up.

    Posted via Android Central App
    Last edited by stlrfan78; 06-07-2014 at 11:02 AM.

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