1. MavrikPutag's Avatar
    Brand new M8, sms messages show numbers but not names. That number below is saved in the phone. In the exact same format. soul destroying caller ID issue-screenshot_2014-06-09-11-39-35.jpg

    Same is true for calls. These are all for names saved on the phone. I get in excess of 50 calls a day and double the number of messages. Reading Deepak Chopra can only keep me calm for so long.

    Now I know where serial killers come from. This is a call for rescue. From the dark. Help. Please
    06-09-2014 01:44 AM
  2. MavrikPutag's Avatar
    somebody?
    06-09-2014 02:31 AM
  3. aquatichedgehog's Avatar
    it may be you have multiple contact entries one with a name, and one without, and the phone is defaulting to the entry without an associated name. You can merge contacts from the people app, which should convince the phone to display the associated name. There should be an option in people->manage contacts->merge contacts to do this automatically.
    06-09-2014 02:15 PM
  4. MavrikPutag's Avatar
    I checked, no multiple entries. The same set of google contacts have travelled from s3 to s4 and now to m8. Never had any trouble before. The perks of having the best phone in the world, no one knows how to fix the problem, not even the HTC guys themselves.
    06-10-2014 01:50 AM
  5. blink1me82's Avatar
    Brand new M8, sms messages show numbers but not names. That number below is saved in the phone. In the exact same format. Click image for larger version. 

Name:	Screenshot_2014-06-09-11-39-35.jpg 
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ID:	122354

    Same is true for calls. These are all for names saved on the phone. I get in excess of 50 calls a day and double the number of messages. Reading Deepak Chopra can only keep me calm for so long.

    Now I know where serial killers come from. This is a call for rescue. From the dark. Help. Please
    Delete the contact and add the number again as a new contact. I think this is how I resolved the issue.

    Sent from my HTC One_M8 using Tapatalk
    06-10-2014 07:23 AM
  6. MavrikPutag's Avatar
    It's happening to all the contacts on my phone. That's about 2700. Out of which atleast 400 or so are regularly used. Thanks for the reply blink1me82 but i dont think thats a viable option.

    As a last ditch effort, i have downloaded a third party sms app (textra). now i only have to find something for the caller id problem.

    After about 48 hours of googling the daylights out of the problem here's what i've found out. This problem does happen. And it happens most frequently to HTC devices. I know HTC is probably a great device, but honestly this is pathetic. There are whole forums full of people saying "i have an htc and i have that same problem". And every thread ends with people installing third party apps.

    That's bad. And HTC should feel bad about this.
    06-10-2014 10:44 AM
  7. bobniborg's Avatar
    This is no help but I have the same issue. I'll save a text contact and then it's not there when I search contacts. But if I type in the number in the to box of the text it shows up. It's a pain.
    06-10-2014 07:39 PM
  8. ugxvibe's Avatar
    That's bad. And HTC should feel bad about this.
    Have you called customer assistance? Just curious..
    06-10-2014 08:49 PM
  9. ddot196's Avatar
    Are the contacts in Google? Hmm. Are you using an imported phone or something? Provider? Sim card inside phone? Just trying to troubleshoot.

    Posted via Android Central App
    06-10-2014 11:19 PM
  10. TriBeard92's Avatar
    Try to clear the cache and dalvic cache from recovery and see what that does for you.

    Posted via Android Central App
    06-11-2014 02:55 PM
  11. MavrikPutag's Avatar
    Have you called customer assistance? Just curious..
    I did call them. They offered two solutions. 1. Change from a post-paid sim to a pre-paid sim. 2. Do a factory reset.

    Both have absolutely nothing to do with the problem. I thought he was next going to ask me to try shifting to a protein heavy diet and see if it helps.
    06-14-2014 02:37 PM
  12. MavrikPutag's Avatar
    Try to clear the cache and dalvic cache from recovery and see what that does for you.

    Posted via Android Central App
    Tried all of that and then a full factory reset. No change. Except now even the led notification light has stopped working.
    06-14-2014 02:39 PM
  13. Jaggrey's Avatar
    Which provider do you have?

    Posted via Android Central App
    06-14-2014 02:42 PM
  14. MavrikPutag's Avatar
    Vodafone
    06-15-2014 12:26 PM
  15. mjnissim's Avatar
    I've had this issue and battled it for a month! In the end I downloaded Contacts+ and it solved the problem. I didn't even expect it to, but it worked! SMS and callers identified properly.
    06-17-2015 03:51 AM

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