Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 12 of 12
Like Tree7Likes
  • 1 Post By Scott Maple
  • 1 Post By UJ95x
  • 3 Post By scott_0
  • 1 Post By NickA
  • 1 Post By Scott Maple
  1. Thread Author  Thread Author    #1  

    Default Got my M8 today. It's crashed about 40 times (and counting!)

    I picked up my M8 today - it's great, but before I'd even set up all my accounts it crashed (sudden reboot).

    And it crashed again.

    and again.

    and again.

    I put it on the desk, I wasn't even doing anything with it, and every so often it would crash.


    When I got home I installed a software update. It seemed more stable, but then I noticed that when I left the phone 'asleep', when I returned to it, it had switched itself off. Double-tapping the screen caused a reboot.

    I did a factory reset, then reloaded all my apps and accounts etc.

    Still no change, it goes to sleep and switches off. Reboots. Sends error log to HTC.

    A check of the battery showed that the most amount of use was Google. In the short time I've had it that seems reasonable.

    I have been told to try charging it for 6 hours so I'm doing that just now. However I wondered if anyone else has encountered this problem and more importantly, did they find a solution?
    scottysize likes this.
  2. #2  
    UJ95x's Avatar

    Posts
    7,466 Posts
    Global Posts
    7,643 Global Posts
    ROM
    Slim Kat 4.4.4

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    Quote Originally Posted by Scott Maple View Post
    I picked up my M8 today - it's great, but before I'd even set up all my accounts it crashed (sudden reboot).

    And it crashed again.

    and again.

    and again.

    I put it on the desk, I wasn't even doing anything with it, and every so often it would crash.


    When I got home I installed a software update. It seemed more stable, but then I noticed that when I left the phone 'asleep', when I returned to it, it had switched itself off. Double-tapping the screen caused a reboot.

    I did a factory reset, then reloaded all my apps and accounts etc.

    Still no change, it goes to sleep and switches off. Reboots. Sends error log to HTC.

    A check of the battery showed that the most amount of use was Google. In the short time I've had it that seems reasonable.

    I have been told to try charging it for 6 hours so I'm doing that just now. However I wondered if anyone else has encountered this problem and more importantly, did they find a solution?
    Welcome to Android Central
    It sounds like you got a lemon. I'd return it as you are still within the two week return period.
    "We live in a society exquisitely dependent on science and technology, in which hardly anyone knows anything about science and technology." - Carl Sagan
    oditius likes this.
  3. #3  

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    as said, I wouldn't waste anymore time trouble shooting and return it, this really is great device

    sent from HTC M8 using tapatalk
  4. #4  
    Poseign's Avatar
    Mobile Enthusiast

    Posts
    659 Posts
    Global Posts
    675 Global Posts
    ROM
    AOKP JB B1/Franco M5

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    In agreement with the above, just a lemon. Sounds like bad memory or something else hardware related. Swap it out and prepare to enjoy the awesome.

    Sent from my HTC One (m8) using Tapatalk
  5. Thread Author  Thread Author    #5  

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    Cheers for the tips, that is what I'll do because it's driving me insane.

    I did a vanilla install last night, even with none of my apps on board it crashed.

    It seems to be HTC sense. Every time HTC sense says it wants me to authorise, (e.g . logging into Facebook for the first time) the phone freezes then reboots.
  6. #6  
    manni1to's Avatar

    Posts
    99 Posts
    Global Posts
    318 Global Posts

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    I haven't heard about that issue at all with the m8!
  7. #7  
    NickA's Avatar

    Posts
    1,374 Posts
    Global Posts
    2,424 Global Posts
    ROM
    Stock

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    This is the second post I've seen today where someone got the phone, and minutes later had issues with it. Instead of taking it back they come to this forum and post their issue.

    WHY??!! I don't get it.

    No offense to the OP, but if I buy something, then it doesn't work when I walk out of the store, I'm going back to where I got it. I'm not going to go home, creating an account on AC, then post my problem.
    Thanked by:
    saichick04 likes this.
  8. #8  

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    Quote Originally Posted by NickA View Post
    This is the second post I've seen today where someone got the phone, and minutes later had issues with it. Instead of taking it back they come to this forum and post their issue.

    WHY??!! I don't get it.

    No offense to the OP, but if I buy something, then it doesn't work when I walk out of the store, I'm going back to where I got it. I'm not going to go home, creating an account on AC, then post my problem.
    Because sometimes you can find the fix without making the trip back to the store. Thats what the forums are for.
    Thanked by:
  9. #9  

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    Quote Originally Posted by raymaane View Post
    Because sometimes you can find the fix without making the trip back to the store. Thats what the forums are for.
    But if the problems are this bad, you should take it back to the store immediately and get a new one.
  10. #10  
    ddot196's Avatar

    Posts
    300 Posts
    Global Posts
    321 Global Posts

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    Did you happen to try and root it or anything? Just curious. Sounds bizarre a phone would act that sporadic out of the box, but crazier things have happened.

    Posted via Android Central App
  11. Thread Author  Thread Author    #11  

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    Thanks guys, for the record, this came by mail from my insurer so it was not possible to simply return it to the shop.
    Also, I had to wait a day for the insure to contact me and ask the usual questions before agreeing that they should replace it.
    So I figured I would use the downtime to make sure this wasn't a known issue for which there was a fix. As Raymaane said, that's what the forms are for.

    Anyway, it looks like a replacement is en route and I will do a straight swap with the courier.


    Stroll on tomorrow because apart from the obvious problem this phone rocks!
    Thanked by:
    UJ95x likes this.
  12. Thread Author  Thread Author    #12  

    Default Re: Got my M8 today. It's crashed about 40 times (and counting!)

    Replacement has arrived. No problems, runs like a dream. Result!!

Similar Threads

  1. Samsung Galaxy Camera 2 keeps "forgetting" my google account and settings
    By Brian Alexander4 in forum Samsung Galaxy Android Camera
    Replies: 6
    Last Post: 08-02-2014, 10:06 PM
  2. Question about S5 ACTIVE
    By jleebiker in forum Samsung Galaxy S5
    Replies: 3
    Last Post: 06-09-2014, 04:38 PM
  3. Rooting problem. Oh, and Im a Noob.
    By Mervil in forum Samsung Galaxy S4 Rooting, ROMs & Hacks
    Replies: 9
    Last Post: 06-09-2014, 04:27 PM
  4. LG G2 - the GPS works only when I'm turning my screen OFF!
    By ihadanny in forum General Help and How To
    Replies: 0
    Last Post: 06-09-2014, 01:24 PM
  5. System crashed; Stuck in CWM and going down rabbit hole!
    By sparks_one in forum LG Optimus L
    Replies: 0
    Last Post: 06-09-2014, 01:03 PM

Posting Permissions