1. oaklandm's Avatar
    The phone works great when connected to 4G but if the device is showing H+ i can't get the data connection to load a web page or anything. I have to put the device into airplane mode and back out to get the connection working, then this only works for a short time. Tried factory restore and this hasn't fixed the issue, also it jumps between 3G and H+ loads, doesn't seem to stick to one connection when trying to use the internet. I'm on EE in the UK if that helps.
    I've reached out to HTC but just wondered if anyone else has this issue and managed to find a fix?

    Cheers
    06-17-2014 06:33 AM
  2. IAmSixNine's Avatar
    Im not sure about EE but im with T-Mobile in USA and i have had to change my APN from IPv6 to IPv4 under APN Protocol.
    oaklandm likes this.
    06-17-2014 04:10 PM
  3. mannw1977's Avatar
    Do a speed test and get a better idea of what your data speed is.

    Posted via Android Central App
    06-17-2014 04:46 PM
  4. oaklandm's Avatar
    Thanks for the info, unfortunately there isn't an option for EE to change that.
    Im not sure about EE but im with T-Mobile in USA and i have had to change my APN from IPv6 to IPv4 under APN Protocol.
    06-17-2014 05:26 PM
  5. Jofa60's Avatar
    Hi Yes I'm having the same problem with EE UK. 4G when and where I can get it is great. I have rang them and they sent me a new sim. which made no difference. rang again and they said they would reset my network settings at there end. which to be fair helped a bit. I don't think it can be the phone. I just think it's poor network. three were much better. now I'm stuck with EE for 24 months

    Posted via Android Central Appledore
    06-22-2014 07:50 AM

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