1. rickms80's Avatar
    Use at&t or HTC for a warranty issue. The vibrate motor is going out in my phone and was wondering if I should start with HTC or at&t. I know at&t will send another phone vs HTC which will probably ask that I send it in for repair. What do you think?
    07-25-2014 02:17 PM
  2. aarsyl's Avatar
    I think that you should start with AT&T. Will you have to pay for the replacement phone from AT&T?

    If you have to pay for it, then get a backup phone, and contact HTC. They will probably fix that for free.
    07-25-2014 02:25 PM
  3. oditius's Avatar
    HTC has 3 plans

    $29.95 and they will send you another phone, then you have to send yours in
    $19.95 and you send them your phone and once they get it, they will send you a replacement
    $00.00 and you send them your phone and once it's repaired they will send it back.

    I just had mine repaired, but be forewarned, either of these 3 choices means you will loose all info on the phone. And if you had it rooted, it will return unrooted. I had S-Off, but it returned with no root and s-on. Bummer is firewater won't s-off the phone now.
    rickms80 likes this.
    07-25-2014 08:34 PM
  4. rickms80's Avatar
    I had no idea HTC would do that. The replacement device HTC sends new or a reconditioned one? at&t will not guarantee that device they send is new.

    Posted via Android Central App
    07-26-2014 03:12 PM
  5. oditius's Avatar
    I don't think anyone will send a new one unless they don't have refirb in stock. But I am cheap, so I choose the last one, that and I have a spare phone to use.
    07-26-2014 08:11 PM

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