HTC has 3 plans
$29.95 and they will send you another phone, then you have to send yours in
$19.95 and you send them your phone and once they get it, they will send you a replacement
$00.00 and you send them your phone and once it's repaired they will send it back.
I just had mine repaired, but be forewarned, either of these 3 choices means you will loose all info on the phone. And if you had it rooted, it will return unrooted. I had S-Off, but it returned with no root and s-on. Bummer is firewater won't s-off the phone now.