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  • 1 Post By oditius
  1. Thread Author  Thread Author    #1  
    rickms80's Avatar

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    Question at&t HTC One M8 Warranty Exchange Question

    Use at&t or HTC for a warranty issue. The vibrate motor is going out in my phone and was wondering if I should start with HTC or at&t. I know at&t will send another phone vs HTC which will probably ask that I send it in for repair. What do you think?
  2. #2  

    Default Re: at&t HTC One M8 Warranty Exchange Question

    I think that you should start with AT&T. Will you have to pay for the replacement phone from AT&T?

    If you have to pay for it, then get a backup phone, and contact HTC. They will probably fix that for free.
  3. #3  
    oditius's Avatar

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    Default Re: at&t HTC One M8 Warranty Exchange Question

    HTC has 3 plans

    $29.95 and they will send you another phone, then you have to send yours in
    $19.95 and you send them your phone and once they get it, they will send you a replacement
    $00.00 and you send them your phone and once it's repaired they will send it back.

    I just had mine repaired, but be forewarned, either of these 3 choices means you will loose all info on the phone. And if you had it rooted, it will return unrooted. I had S-Off, but it returned with no root and s-on. Bummer is firewater won't s-off the phone now.
    Oditius (Samsung Galaxy S5 Active w/AT&T & Dell Venue Pro II 128GB Tab)
    _________________________________________________________________________________
    Wife says I am spending too much time on computer.

    But I do stop when I go to bed, so it's not like I spend 24/7 on it!!!
    rickms80 likes this.
  4. Thread Author  Thread Author    #4  
    rickms80's Avatar

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    Default Re: at&t HTC One M8 Warranty Exchange Question

    I had no idea HTC would do that. The replacement device HTC sends new or a reconditioned one? at&t will not guarantee that device they send is new.

    Posted via Android Central App
  5. #5  
    oditius's Avatar

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    Default Re: at&t HTC One M8 Warranty Exchange Question

    I don't think anyone will send a new one unless they don't have refirb in stock. But I am cheap, so I choose the last one, that and I have a spare phone to use.
    Oditius (Samsung Galaxy S5 Active w/AT&T & Dell Venue Pro II 128GB Tab)
    _________________________________________________________________________________
    Wife says I am spending too much time on computer.

    But I do stop when I go to bed, so it's not like I spend 24/7 on it!!!

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