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  • 2 Post By Fixd
  1. Thread Author  Thread Author    #1  

    Default HTC One M8 - Lost all camera pictures?

    Hi guys,

    So I recently went to a festival, and took my old Samsung Galaxy S2. Once I was home, I transferred a load of the videos I had taken onto my HTC, placing them in a new folder; HTC One_M8\Internal storage\Pictures\Global.

    I noticed that after doing that, I no longer had any pictures on my HTC that had been taken with the camera, which I thought was odd. I have now taken the videos back off my HTC, and my pictures still aren't there.

    The only pictures that are present are the thumbnails, which are not useful. Any idea where they might've gone / how to re-index them / find them?

    Cheers.
  2. #2  

    Default Re: HTC One M8 - Lost all camera pictures?

    Have you tried looking for the photos using a 3rd party file manager app like ES File Explorer?
  3. #3  

    Default Re: HTC One M8 - Lost all camera pictures?

    My pictures always show up in a file called DCIM. Try putting them in that. Also try ES Strongs file Explorer to search for it.

    Posted via Android Central App
  4. Thread Author  Thread Author    #4  

    Default Re: HTC One M8 - Lost all camera pictures?

    Thank you for your suggestions; using both explorers, the files were not found.

    Not sure what to try next.
  5. Thread Author  Thread Author    #5  

    Default Re: HTC One M8 - Lost all camera pictures?

    Alright so I've just got off the phone from HTC, they were incredibly unhelpful. The representative was suggesting it was a fault with the camera, that it hadn't been saving the pictures correctly. I do not see how that is the case, as I have had this phone since it was released, and I've been capturing, saving and sending pictures and videos absolutely fine. He suggested that I performed a hard reset to see if that will fix the problem, but I'm not sure if it's worth it; any thoughts on this?
  6. #6  

    Default Re: HTC One M8 - Lost all camera pictures?

    Might your photo's be in the google + cloud?

    I have all photos upload to Google + account to be sure I never lose any of them...

    I have had friends also lose all photo's due to bad phone or bad sd card.... but they have always been able to recover them from the Google + back up.
    HTC ONE (M8 - HK edition)!

    ChromeCast
    Nexus 7 (2012)

    BB 6510>7510>8830>8330 Curve>9530 Storm> HTC Droid Incredible > HTC REZOUND!> HTC One (M8)
  7. Thread Author  Thread Author    #7  

    Default Re: HTC One M8 - Lost all camera pictures?

    I've already checked that, they're not there. I don't think the Google + Backup procedure had been set-up until recently, which adds salt to the wound.
  8. Thread Author  Thread Author    #8  

    Default Re: HTC One M8 - Lost all camera pictures?

    Any other suggestions? Is it worth performing a hard reset?
  9. #9  

    Default Re: HTC One M8 - Lost all camera pictures?

    Just to be sure--you used your file manager app to look at /storage/sdcard0/DCIM/Camera, right?
  10. #10  

    Default Re: HTC One M8 - Lost all camera pictures?

    Have you tried plugging into a computer and searching the phone for *.jpg

    This will show all photos on the phone, if they're still there

    Posted by my Nexus 7 (2013)
  11. Thread Author  Thread Author    #11  

    Default Re: HTC One M8 - Lost all camera pictures?

    Quote Originally Posted by B. Diddy View Post
    Just to be sure--you used your file manager app to look at /storage/sdcard0/DCIM/Camera, right?
    Yes, I have browsed this location, as well as all other possible file locations for pictures and they aren't there.

    Quote Originally Posted by whitelunchbag View Post
    Have you tried plugging into a computer and searching the phone for *.jpg

    This will show all photos on the phone, if they're still there
    I have also tried this, and it found none of my images. It did scour the .thumbnails folder in DCIM, finding thumbnails for a lot of, if not all, of the missing photos.


    As an aside, in the system's storage information, it states that there's around 180MB of data in the "Pictures" section, while the "Other" section is comprised of 6GB. Now, I had close to 500 photos and videos (judging by the file names of any photos I take now), which would probably equate to a lot of this 6GB storage bulk. What do you think of this? Could it be possible that the photos have lost their indexing / image IDs?
  12. #12  

    Default Re: HTC One M8 - Lost all camera pictures?

    Do you have a LOST.DIR folder anywhere? Files that get messed up somehow may get moved there. If you see a bunch of files there, you may want to see if you can open any as a photo
  13. Thread Author  Thread Author    #13  

    Default Re: HTC One M8 - Lost all camera pictures?

    Quote Originally Posted by B. Diddy View Post
    Do you have a LOST.DIR folder anywhere? Files that get messed up somehow may get moved there. If you see a bunch of files there, you may want to see if you can open any as a photo
    I have two "Lost and found" folders, but both are empty.
  14. #14  

    Default Re: HTC One M8 - Lost all camera pictures?

    I don't have much else to suggest, unfortunately. You could try booting into Recovery Mode and wiping the cache partition, which won't erase any personal data. [Guide] How to reboot into Stock Recovery on HTC One M8
  15. #15  

    Default Re: HTC One M8 - Lost all camera pictures?

    Quote Originally Posted by B. Diddy View Post
    I don't have much else to suggest, unfortunately. You could try booting into Recovery Mode and wiping the cache partition, which won't erase any personal data. [Guide] How to reboot into Stock Recovery on HTC One M8
    Alright, thank you for your help. Failing that, would a hard reset help?
  16. #16  

    Default Re: HTC One M8 - Lost all camera pictures?

    A hard reset won't help you recover any lost photos, because it will definitely wipe your phone.
  17. Thread Author  Thread Author    #17  

    Default Re: HTC One M8 - Lost all camera pictures?

    Thank you all very much for your help, especially B. Diddy; after discussing the issue with colleagues, one suggestion was to run a file recovery on the SD card alone, as plugging the HTC into a computer would lead it to being read as a device, rather than a drive, thus not allowing file recovery programs to run. Upon removing the SD card and plugging it into a card reader on my colleague's PC, it was evident that all of my photos were stored in a DCIM folder on there, rather than the phone itself. (Obvious, I know).

    For some reason, during the process of placing the videos onto the phone, the SD card had been unmounted; the phone had no way of reading any of the data on there, as if the SD wasn't actually plugged in at all. By placing the SD card back in while the phone was off, before then booting it, removing the card, then placing it back in, the phone finally realised that it was present in the system, allowing it to finally find all of the photos again.

    I hadn't considered the possibility of an error with the external storage, but I'm very glad to now have this resolved. Once again, thank you all for your suggestions.
    B. Diddy and oditius like this.
  18. #18  
    oditius's Avatar

    Posts
    193 Posts
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    968 Global Posts

    Default Re: HTC One M8 - Lost all camera pictures?

    And in the future, starting today.. Download Dropbox and set it up to automatically upload photo's and videos when on Wifi... Never loose a picture again...
    Oditius (Samsung Galaxy S5 Active w/AT&T & Dell Venue Pro II 128GB Tab)
    _________________________________________________________________________________
    Wife says I am spending too much time on computer.

    But I do stop when I go to bed, so it's not like I spend 24/7 on it!!!
  19. #19  

    Default Re: HTC One M8 - Lost all camera pictures?

    Quote Originally Posted by Fixd View Post
    Thank you all very much for your help, especially B. Diddy; after discussing the issue with colleagues, one suggestion was to run a file recovery on the SD card alone, as plugging the HTC into a computer would lead it to being read as a device, rather than a drive, thus not allowing file recovery programs to run. Upon removing the SD card and plugging it into a card reader on my colleague's PC, it was evident that all of my photos were stored in a DCIM folder on there, rather than the phone itself. (Obvious, I know).

    For some reason, during the process of placing the videos onto the phone, the SD card had been unmounted; the phone had no way of reading any of the data on there, as if the SD wasn't actually plugged in at all. By placing the SD card back in while the phone was off, before then booting it, removing the card, then placing it back in, the phone finally realised that it was present in the system, allowing it to finally find all of the photos again.

    I hadn't considered the possibility of an error with the external storage, but I'm very glad to now have this resolved. Once again, thank you all for your suggestions.
    Awesome! I'm kicking myself for not asking you before if you had an SD card--I was assuming that we were talking about photos on Internal Storage.

    It's odd that the SD card would have stayed unmounted. I think that when you connect the phone to your computer via USB, the SD card essentially unmounts temporarily so that it can be read by the computer, but when you unplug the phone, I would imagine that the phone should re-mount the card. The next time you plug your phone into the computer, check the computer's System Tray (assuming you have a PC), and see if there is a "Safely Remove Device" icon. Click on it, and see if there is a selection to Eject the phone. If there is, then perhaps you didn't properly eject the phone last time, which caused the phone not to remount the card. Also, next time after unplugging the phone, go to Settings>Storage, and see if the SD card is still mounted, or if there is an option to Mount.

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