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  1. Thread Author  Thread Author    #1  

    Default Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    I have a coworker that upgraded from last years HTC One to the M8 and running into issues...

    One is that he showed me with display clean, he can see big oval blotch at bottom of screen where looks like where he types using swype. Look like from all the rubbings he has wear mark. Does the phone come with factory coating?

    He also had problem with very blurry pics lately and I read here posts of coating on camera lense and people using car lense cleaner to polish away the coating that comes with the phone. Told my buddy and he polished his rear lense to point he said it actually helped so checking for him about the display.

    It's too bad because he likes the phone but the cheap coating on back and now the wear on front is concerning.
  2. #2  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Almost all phones come with a bit of anti fingerprint coating (is it oleophobic or something? I don't remember) that feels kinda gross. I always wipe it all off the second I get it. Has he tried just cleaning the screen? Damp cloth or alcohol, then dry.
  3. #3  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    This screen is gorilla glass 3 so, unless he picks up abrasives on his fingers, it should be very hard to wear. Does he have a screen protector on it that may be wearing? Or is he maybe carrying it in a pocket with change or keys or something abrasive?

    Sent from my HTC6525LVW using Tapatalk
  4. Thread Author  Thread Author    #4  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    no... we're office people so little chance of getting hands dirty... but he spends a lot of time on that phone swyping/texting. he doesnt use any protector but his screen always looks oily cause guess oily fingers by nature. I had some lcd wipes in my office and gave it a hard cleaning and the glass is spotless... except for where he swypes looks like one big oval smudge more than scratches.

    I'll try to take a pic maybe when at work tomorrow. he didnt have any issues like the camera lens or screen with his last years model One.

    Quote Originally Posted by revG#AC View Post
    This screen is gorilla glass 3 so, unless he picks up abrasives on his fingers, it should be very hard to wear. Does he have a screen protector on it that may be wearing? Or is he maybe carrying it in a pocket with change or keys or something abrasive?

    Sent from my HTC6525LVW using Tapatalk
  5. #5  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    I guess 99% of people use protectors and may not come up on this... Here is a pic. Actually can barely see it when on, better when off. But cleaned the heck out of the screen using lcd wipes and that area is permanent.

    No abrasive scratches on it or no oily residue... Feels smooth as rest of display but seems some wear on it.

    Posted via the Android Central App
    Attached Thumbnails Attached Thumbnails Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??-1776.jpg  
  6. Thread Author  Thread Author    #6  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Cropped pic to maybe get better look?

    Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??-20140822_090752.jpg
  7. #7  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Yeah that's weird, never seen that on any phone

    Posted by my Nexus 7 (2013)
  8. Thread Author  Thread Author    #8  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Me neither. But I've never seen an issue like the HTC One camera lense issue either... so thought it wouldnt be a stretch for HTC to coat the display the same way causing the same type of smudge effect when worn. Owner says he was actually happier with the previous One over this one... and he's usually a fan of latest-and-greatest stuff.

    Quote Originally Posted by whitelunchbag View Post
    Yeah that's weird, never seen that on any phone

    Posted by my Nexus 7 (2013)
  9. #9  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Looks like he has been eating greasy and oily foods, and then not washing his hands. There are some types of oil that have a higher density than the chemicals in the lcd wipes, so those chemicals just float on top of the oil instead of getting underneath it and lifting it off the surface. There are other types of wipes and chemicals you can use, but I'm not sure which to recommend to you because I'm not sure what alti-glare coating HTC uses on their screens. Obviously (like with computer monitors and tvs) you don't want to rub off the anti-glare coating, and when you do wipe it down you should turn the phone upside down, so the chemicals are less likely to seep into any cracks near the screen edges.
    Android systems: HTC One M8 phone & Archos 80 Titanium Internet Tablet
  10. #10  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Yeah, that's really strange. I recommend giving it a good wash as well as a wipe down. Not a ton of water or anything, but just a damp cloth and then a dry cloth. To make sure it's not just crazy oily there.
  11. Thread Author  Thread Author    #11  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Used at least half a dozen wipes that are pretty heavy in alcohol and rubbed on that screen really hard... The rest of screen absolutely clean and oil free. Even the worn area feels oil free.

    Quote Originally Posted by kronosqq View Post
    Yeah, that's really strange. I recommend giving it a good wash as well as a wipe down. Not a ton of water or anything, but just a damp cloth and then a dry cloth. To make sure it's not just crazy oily there.
  12. #12  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    I've been a member on the XDA forums for awhile which gets a lot of members and I've not seen a single other post about this issue.

    I'm sorry but your friend is either really unlucky and got a defective unit or he's done something to make the screen that way. Looks to be higher up then where the keyboard is. Looks more like someone has attempted to clean in a circular motion with something abrasive.

    If he's in the USA my advice, make use of the free screen replacement.

    Sent from my HTC One_M8 using Tapatalk
    Sent from my Alienware M17X laptop - ooh look at the pretty coloured lights!
  13. Thread Author  Thread Author    #13  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Definitely a first for us. He showed me it's I the area he spend most of his time swyping so that's the only thing he can think of why it's in that location. If he was cleaning his screen with an abrasive, the whole screen would probably be a mess and not that one location... Lol, he doubt he ever cleans his screen except for an occasional wipe maybe from a cloth. Not sure if I mentioned before but when on it is nearly invisible. Guess he noticed it when screen is off and you can see it at angle.

    Guess he'll talk to our AT&T rep... Besides friend he's our IT Director and all he uses it for is calls, emails and texting at work.

    Quote Originally Posted by Chris Flowers View Post
    I've been a member on the XDA forums for awhile which gets a lot of members and I've not seen a single other post about this issue.

    I'm sorry but your friend is either really unlucky and got a defective unit or he's done something to make the screen that way. Looks to be higher up then where the keyboard is. Looks more like someone has attempted to clean in a circular motion with something abrasive.

    If he's in the USA my advice, make use of the free screen replacement.

    Sent from my HTC One_M8 using Tapatalk
  14. #14  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Quote Originally Posted by donm527 View Post
    Definitely a first for us. He showed me it's I the area he spend most of his time swyping so that's the only thing he can think of why it's in that location. If he was cleaning his screen with an abrasive, the whole screen would probably be a mess and not that one location... Lol, he doubt he ever cleans his screen except for an occasional wipe maybe from a cloth. Not sure if I mentioned before but when on it is nearly invisible. Guess he noticed it when screen is off and you can see it at angle.

    Guess he'll talk to our AT&T rep... Besides friend he's our IT Director and all he uses it for is calls, emails and texting at work.
    Is it possible that he got it like that and only just noticed? If it's not oil or something on the screen then I feel like it would either have been an issue from the beginning, or it was set up against some abrasive surface by accident. There's just no way for fingers to wear down gorilla glass like that.

    The good thing is I'd expect this to be covered under HTC Advantage since it's a glass issue and you get one free replacement. If it's not he could always actually crack it and then send it in.
  15. Thread Author  Thread Author    #15  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    I'm pretty sure he or one of us would have seen it when new we were ooing and aahing over it when he got it. He takes care of his stuff but his screens always oily or at least has tons more smudges than mine cause ... he's an oily guy lol.

    Again if set on an abrasive surface the whole screen would be showing smudge and even though pic doesn't show it, that area is not scratched and you can't feel anything... Feels as smooth as rest of screen. Also he's had a case from day one with enough of a raise on edge to keep the screen from touching surfaces. Why he doesn't get a screen protector i have no idea lol.

    I see there is a huge thread on camera lense coating that people are now accepting so that's why I brought this up cause he had huge issue with foggy pics and I found it on the forum and cleaning his screen made it worlds better even though i don't think as sharp as his pics when brand new. And he has a case that keeps lense from touching any surface like others I imagine so how do all these people have lens coating issues if not rubbing aggressively either?

    I don't think a calloused finger would wear down gorilla glass either...but wondering if there is a coating just like the camera. And maybe hes so oily, that over time, oil/sweat can be acidic enough to wear coating? I use to have a roommate in college that put his running clothes at the end of his wooden bunk bed and by end of semester the lacquer had disintegrated and the wood was blackened lol. But I imagine high percentage of people uses screen protectors so the issue may not come up.

    Quote Originally Posted by kronosqq View Post
    Is it possible that he got it like that and only just noticed? If it's not oil or something on the screen then I feel like it would either have been an issue from the beginning, or it was set up against some abrasive surface by accident. There's just no way for fingers to wear down gorilla glass like that.

    The good thing is I'd expect this to be covered under HTC Advantage since it's a glass issue and you get one free replacement. If it's not he could always actually crack it and then send it in.
  16. Thread Author  Thread Author    #16  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    It would be really helpful to see if the same type of coating is on... If someone would remove their screen protector and try the alcohol or toothpaste fix or other methods tried on that thread on small portion of your screen to see if indeed coating does rub off.
  17. #17  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Does he carry his keys in the same pocket with his phone? I don't think you ever answered this one. To me it looks like a key ring that's constantly rubbing on the screen.
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  18. #18  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    There's definitely no coating other than the anti fingerprint stuff that it ships with that generally is gone within a week. I regularly wash off my screen to keep it clean.

    I'd be curious to know about the key ring question. But yeah, if you want to take toothpaste to it to get a bit more friction in the cleaning, it wouldn't hurt. But I'd bet there's no coating on the screen that's been scratched off there. This is a perfect use for the free screen replacement.
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  19. #19  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Quote Originally Posted by donm527 View Post
    It would be really helpful to see if the same type of coating is on... If someone would remove their screen protector and try the alcohol or toothpaste fix or other methods tried on that thread on small portion of your screen to see if indeed coating does rub off.
    Can't see many takers for that. I'm confident without doing any of that, nothing is coating the screen.

    I'm sorry but I think you're clutching at straws looking for a reason to blame quality control. Something third party has caused that scuffing. It's to ominous looking.

    Sent from my HTC One_M8 using Tapatalk
    Sent from my Alienware M17X laptop - ooh look at the pretty coloured lights!
  20. #20  
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    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    I'm sure there is some reason out there not to use a screen protector, which is why a few people don't, but, like full-coverage auto insurance, there seems to be more reason to have it. Getting the screen replaced may be costly.

    The Note III
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  21. #21  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Gross.

    Posted via Android Central App
  22. #22  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Quote Originally Posted by donm527 View Post
    It would be really helpful to see if the same type of coating is on... If someone would remove their screen protector and try the alcohol or toothpaste fix or other methods tried on that thread on small portion of your screen to see if indeed coating does rub off.
    Like Chris said I can't seeing many sane people doing that. While some types of alcohol might be ok to use to clean the screen others are bad for it, and could dry it out making it prone to fog up under certain conditions (humidity). I think its ridiculous that people are apparently using an abrasive substance like toothpaste on a glass/plastic surface you are either trying to look through or shoot camera pictures through. Bottled drinking water, and a micro fiber cloth are the only things i advocate people use to clean tv screens, computer screens, tablet screens, and phone screens. (People who've washed dishes without chemical packs like Finish, or washed cars without car wax/soap have seen what crap is in tap water). Its one thing to use a dry soft toothbrush to scrub video game controller or system buttons, but quite another to ruffly scrub a glass or plastic with it especially with a substance that is meant to clean plaque and make things white (teeth). I don't recommend anyone try that unless they don't care if they ruin their phone.
    Android systems: HTC One M8 phone & Archos 80 Titanium Internet Tablet
  23. Thread Author  Thread Author    #23  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    I'm the forums geek at my workplace and they know I have android sites up cause I hang out in the LG G3 section so friend asked and I was just checking the latest issues... and when I was checking into blurry picture issue he was having I was definitely surprised to hear of the camera lense issue so never hurt to check on this.

    I'll ask about the keys but i doubt it and again if keys in the pocket you'd think it would be seen all over the glass with keys or phone going in and out of pocket. We've been in tech industry for looong time with me back in the day of thinkpad support... even far back as compaq ipaqs lol... so we understand 3rd party issues and he wouldnt waste my time if it was... he's be straight up with it.

    Quote Originally Posted by Chris Flowers View Post
    Can't see many takers for that. I'm confident without doing any of that, nothing is coating the screen.

    I'm sorry but I think you're clutching at straws looking for a reason to blame quality control. Something third party has caused that scuffing. It's to ominous looking.

    Sent from my HTC One_M8 using Tapatalk
  24. #24  

    Default Re: Display showing wear mark /scuffing in keyboard area from constant swyping. Factory clear coat??

    Quote Originally Posted by Android Optimizer View Post
    Like Chris said I can't seeing many sane people doing that. While some types of alcohol might be ok to use to clean the screen others are bad for it, and could dry it out making it prone to fog up under certain conditions (humidity). I think its ridiculous that people are apparently using an abrasive substance like toothpaste on a glass/plastic surface you are either trying to look through or shoot camera pictures through. Bottled drinking water, and a micro fiber cloth are the only things i advocate people use to clean tv screens, computer screens, tablet screens, and phone screens. (People who've washed dishes without chemical packs like Finish, or washed cars without car wax/soap have seen what crap is in tap water). Its one thing to use a dry soft toothbrush to scrub video game controller or system buttons, but quite another to ruffly scrub a glass or plastic with it especially with a substance that is meant to clean plaque and make things white (teeth). I don't recommend anyone try that unless they don't care if they ruin their phone.
    The lens issue is due to an unnecessary film on the lens that's easily scratched and then causes blurry pictures. Toothpaste is one of the fixes for it, just normal toothpaste, nothing weird with crystals or whitening strips as those could scratch. But toothpaste is actually an excellent, and safe, cleaner for many things, lens cleaning to car headlight polishing.

    As for alcohol, it doesn't cause damage to glass. Does a number on plastic, but glass is fine, and it's glass, it's not a sponge retaining moisture and therefore not fogging.

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