Hi all,
HTC One M8 Dev Edition, purchased in May of 2014 directly from HTC. The phone is fully stock and has never been rooted. The phone is operating on the AT&T network in the USA. I have started experiencing some very bizarre issues that I not been able to resolve. I'll try to explain as concisely as
possible.
When on the cellular network, at some undetermined point of time, some (and only some) Google applications and some Internet connectivity issues will arise.
* Chrome will refuse to bring up Google. Google searches don't work directly from the address bar. Chrome will only connect to sites that I have been to previously (from what I can tell.)
* PlayStore will outright stop working and says the Connection Timed Out. No amount of retrying gets it working.
* Gmail will just time out eventually when trying to do a refresh, and will not send emails either. It acts like there is no internet connection available.
* Google Search will not refresh/bring up other cards.
* Looking at Account Sync for Google, random things seem to be cycling / failing, often it seems to be People Details and Gmail (see above).
While this happens:
* All other internet related applications seem to work just fine. Facebook, Twitter, Instagram, you name it.
* Google Maps works just fine.
* Google Hangouts works just fine.
* Secondary browsers (such as the default HTC one) are able to bring up Google and do searches as expected. Gmail won't come up though.
Troubleshooting:
* This only happens on the cellular network. If the failures are occurring and I can hop on Wifi, everything seems to start working again. (Haven't been able to consistently verify this but does seem to be the case.)
* Reboots (fast or without fast reboot) do not seem to consistently resolve the issue.
* The issue happens daily.
* It seems to not matter where I am when it happens when on the cellular network. I could be in the office, in a different city, at an airport, you name it.
* Factory reset did not solve the problem as it reappeared within a day.
* SIM card was removed and reinserted.
* Phone seems to work fine otherwise - nothing else peculiar.
* Issue seems to start about 2 weeks ago or so. I cannot pinpoint any particular change or application that I may have added (or re-added since the reset.) Note: I did drop the phone once - there are two scuff marks on the left side. This happened about 2 months ago before any kind of issues like this were seen.
I am beyond frustrated as I cannot figure out the logic behind the failures. I love the phone but am ready to throw it out the window.
The last thing I haven't tried is to get a new SIM card. From some research online, it does sound like there is some grounds to suspect intermittent connection issues from a faulty SIM card. Would that really cause such specific errors?
Any thoughts or advice before I contact HTC? (And will HTC simply deny any warranty due to having dropping the phone?)
Thank you.
HTC One M8 Dev Edition, purchased in May of 2014 directly from HTC. The phone is fully stock and has never been rooted. The phone is operating on the AT&T network in the USA. I have started experiencing some very bizarre issues that I not been able to resolve. I'll try to explain as concisely as
possible.
When on the cellular network, at some undetermined point of time, some (and only some) Google applications and some Internet connectivity issues will arise.
* Chrome will refuse to bring up Google. Google searches don't work directly from the address bar. Chrome will only connect to sites that I have been to previously (from what I can tell.)
* PlayStore will outright stop working and says the Connection Timed Out. No amount of retrying gets it working.
* Gmail will just time out eventually when trying to do a refresh, and will not send emails either. It acts like there is no internet connection available.
* Google Search will not refresh/bring up other cards.
* Looking at Account Sync for Google, random things seem to be cycling / failing, often it seems to be People Details and Gmail (see above).
While this happens:
* All other internet related applications seem to work just fine. Facebook, Twitter, Instagram, you name it.
* Google Maps works just fine.
* Google Hangouts works just fine.
* Secondary browsers (such as the default HTC one) are able to bring up Google and do searches as expected. Gmail won't come up though.
Troubleshooting:
* This only happens on the cellular network. If the failures are occurring and I can hop on Wifi, everything seems to start working again. (Haven't been able to consistently verify this but does seem to be the case.)
* Reboots (fast or without fast reboot) do not seem to consistently resolve the issue.
* The issue happens daily.
* It seems to not matter where I am when it happens when on the cellular network. I could be in the office, in a different city, at an airport, you name it.
* Factory reset did not solve the problem as it reappeared within a day.
* SIM card was removed and reinserted.
* Phone seems to work fine otherwise - nothing else peculiar.
* Issue seems to start about 2 weeks ago or so. I cannot pinpoint any particular change or application that I may have added (or re-added since the reset.) Note: I did drop the phone once - there are two scuff marks on the left side. This happened about 2 months ago before any kind of issues like this were seen.
I am beyond frustrated as I cannot figure out the logic behind the failures. I love the phone but am ready to throw it out the window.
The last thing I haven't tried is to get a new SIM card. From some research online, it does sound like there is some grounds to suspect intermittent connection issues from a faulty SIM card. Would that really cause such specific errors?
Any thoughts or advice before I contact HTC? (And will HTC simply deny any warranty due to having dropping the phone?)
Thank you.