Notification bar won't pull down

[Kracov]

I've searched google for my problem, and some users have this same problem. When I got this phone, It was already factory resetted, i set up everything, and when i got to the home screen the notification bar would not pull down. also noticed that in horizontal mode the keyboard would not let me press anything on the left side. so that means the top of the phone (in vertical) is not working. i installed apex launcher and was able to pull down the notification bar. but that still doesn't fix the underlying problem, especially for txting in horizontal mode. any solutions?

 

[Ian Morgan2]

What phone and O/S is it ?
Are you using the Google keyboard ?
Can you try booting in Safe mode to see if the problem persists ?

 

[Kracov]

It's a HTC ONE M8 with android 5.0.1
i'm using the google keyboard, but i disabled it, no difference
tried safe mode, same problems

 

[Ian Morgan2]

I'd be inclined to go back to basics....Google launcher and keyboard....Clean out/fix as much as you can with CCleaner....Have you tried Ancleaner.....sorts all kinds of glitches ? Reboot and if the problem persists....wipe the cache partition if you can.
Hope it helps...........

 

[Darth Mo]

Is this a secondhand unit?

Sounds like the digitizer is damaged and the top of it is not functioning.

 

[Kracov]

Ian Morgan- I tried all those apps and wiped the partition and did a factory reset too. no change

Darth Mo- maybe it is damaged. people are reporting the exact same issue, so I guess it's a factory defect.

 

[Ian Morgan2]

There's an article...."How to replace a broken touchscreen" at techradar.......using a HTC phone as an example it explains how to replace the digitizer.....extracts as follows :-

All phones are obviously different, but many use separate elements for the touch-sensing component called the digitser and the actual LCD/OLED display.

The digitiser sits at the front and often when dropped it's this that shatters rather than the display.

A broken display usually results in rainbow effects and the display not working in sections. A broken digitizer will continue to work, just with the nasty cracks.
........
1. We're going to look at replacing the HTC Desire S digitiser element, while not identical it'll be a similar process on many other models. These cost as little as £10 and should come with a suitable pry tools. You'll also probably need a jeweller screw driver set and ideally a set of Torx (star shaped) drivers sized 4 to 7.