Kaspersky pin locked out of HTC one
During the week I deleted Kaskersky from my HTC one as it wasn't working, clearly I un-ticked something I shouldn't have done as it sent me back to the pin entry page for the phone...ADDED.... I can receive calls no problem but I cant get passed the pin screen to read msgs/make phone calls or save photos!!!
I am desperate to get access to the photos before I have to reset the phone as there as some very important wedding and honeymoon photos that have not been backed up yet :''(
When I connect the phone to my laptop HTC sync manager starts but it wont sync as it tells me to unlock the phone. When I click on the phone icon it doesn't show me what's on the phone so I cant just click and drag them out.
I did have a pin set up - and I know I am putting it in right as it was set as my DOB but it is now not working. I don't get the prompt on screen to unlock via email. I have logged in to my google play account to see what I can do from there but nothing is jumping out at me.
I have been watching some videos and have downloaded ADB and have tried using the command window but it tells me is there isn't a device found... i have email the person who posted the video but thought i'd ask here.
I am able to prove the phone is mine as the photo behind the pin entry is me and my now husband so this is a honest request for help getting in to my phone or helping me to save the photos that are on there before I have to reset if that is what is needed to get it working properly again.
Thanks in advance!
During the week I deleted Kaskersky from my HTC one as it wasn't working, clearly I un-ticked something I shouldn't have done as it sent me back to the pin entry page for the phone...ADDED.... I can receive calls no problem but I cant get passed the pin screen to read msgs/make phone calls or save photos!!!
I am desperate to get access to the photos before I have to reset the phone as there as some very important wedding and honeymoon photos that have not been backed up yet :''(
When I connect the phone to my laptop HTC sync manager starts but it wont sync as it tells me to unlock the phone. When I click on the phone icon it doesn't show me what's on the phone so I cant just click and drag them out.
I did have a pin set up - and I know I am putting it in right as it was set as my DOB but it is now not working. I don't get the prompt on screen to unlock via email. I have logged in to my google play account to see what I can do from there but nothing is jumping out at me.
I have been watching some videos and have downloaded ADB and have tried using the command window but it tells me is there isn't a device found... i have email the person who posted the video but thought i'd ask here.
I am able to prove the phone is mine as the photo behind the pin entry is me and my now husband so this is a honest request for help getting in to my phone or helping me to save the photos that are on there before I have to reset if that is what is needed to get it working properly again.
Thanks in advance!
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