Duo Camera not even an option...

[luke matthews1]

Hi - I've spoken to HTC on live chat about this and rummaged through various forums with no luck...

I've just been given a friend's One M8 and the Duo Camera doesn't seem to be available at all. The phone is in great condition, running the latest OS and everything is up to date.

I've tried putting all the camera settings to Auto, tried adding a new camera mode (Duo Camera isn't shown) and tried editing the photo to use the features that Duo Camera gives (Ufocus etc)...but nothing that others seem to be able to do is shown. It's as if it isn't even on the phone any more. The 360 Pan camera option that some mention isn't there either.

Any ideas as to why I can't use this? The duo camera was a big reason I got this phone!

Thanks

 

[badelhas]

Hi - I've spoken to HTC on live chat about this and rummaged through various forums with no luck...

I've just been given a friend's One M8 and the Duo Camera doesn't seem to be available at all. The phone is in great condition, running the latest OS and everything is up to date.

I've tried putting all the camera settings to Auto, tried adding a new camera mode (Duo Camera isn't shown) and tried editing the photo to use the features that Duo Camera gives (Ufocus etc)...but nothing that others seem to be able to do is shown. It's as if it isn't even on the phone any more. The 360 Pan camera option that some mention isn't there either.

Any ideas as to why I can't use this? The duo camera was a big reason I got this phone!

Thanks

Strange. I would try doing a reset since it does wonders, have you tried that?
If that dosent work it's a hardware problem and you should take it to a repair shop. In the meanwhile try to Google, there's certainly more people out there who had that issue.

Cheers

 

[luke matthews1]

Thanks. It was reset before being given to me so perhaps that would suggest it's a hardware issue?
I've tried plenty of google search term variations but most other people's problems seem to be with the Duo Camera crashing/not functioning properly/etc rather than not actually being shown as an option at all... but I shall continue to search!

 

[badelhas]

Thanks. It was reset before being given to me so perhaps that would suggest it's a hardware issue?
I've tried plenty of google search term variations but most other people's problems seem to be with the Duo Camera crashing/not functioning properly/etc rather than not actually being shown as an option at all... but I shall continue to search!

Can you please try this solution?

Go into Settings - Power - Scroll down to the bottom and uncheck Fast boot - Restart Phone.

 

[luke matthews1]

Can you please try this solution?

Go into Settings - Power - Scroll down to the bottom and uncheck Fast boot - Restart Phone.

Thanks for the help - however there doesn't seem to be a Fast boot option within Settings>Power.

 

[badelhas]

Thanks for the help - however there doesn't seem to be a Fast boot option within Settings>Power.

You have to unlock the developers settings

 

[luke matthews1]

You have to unlock the developers settings

Already done - looking around online it seems they removed the option after Lollipop?

 

[badelhas]

Already done - looking around online it seems they removed the option after Lollipop?

Yeah. I've noticed that also. Sorry

 

[luke matthews1]

Yeah. I've noticed that also. Sorry

Damn, ok! Thanks anyway

 

[luke matthews1]

Giving this a little bump to see if anyone else has any ideas...

 

[mwake4goten]

Sorry if this sounds stupid but isn't duo camera automatic? I mean when I take pictures I then go to the edit menu and it gives me the option to play with focus... What I mean that it is a post camera option...

 

[DJ Grand Theft Audio]

Duo camera was replaced with split capture where the screen splits in half. One half of the screen is using the selfie camera and the other half is using the back camera.