htc one m8 restarted to firs time mode for no reason

[rick levi]

my htc m8 shuted down becuse of the batterry and when i charged it and turnd it on it was at the first time mode but when i finished my registration it wrote that sense home dont work and google process gapps or something so i cant acsess my phone please help me

 

[B. Diddy]

Welcome to Android Central! A sudden unintentional factory reset is very abnormal, and could signal some major problem with the firmware or hardware. Try booting into Recovery and see if you can do another factory reset yourself. Follow the instructions here for Master Reset with Hardware Keys: https://support.t-mobile.com/docs/DOC-10857

 

[rick levi]

thank you so mouch