1. Guru's Avatar
    So the screen on my GF's Sensation broke after she dropped it. She has had many problems since the ICS update so decided it was time to update her to a One S. The S III is nice but too big for her and she and I are big fans of Sense. TMobile wanted $600 so scoped out CL and bought one for what I thought was a fair $300. Worked fine and in mint shape. Cut her sim, put it in and voila she was ready to roll. . . so I thought. 2 days later the phone turns into a brick. Went into TMobile and they swap out the sim card for me. very nice of them but all for not. After not fixing the problem and talking with their "customer service" people we figured out that it wasn't us or the phone or the sim card but it was T Mobile that had blocked the phone based on it's IMEI number due to the previous owner not finishing paying for the phone's EIP bill. After speaking with countless reps and managers for many hours as well as going into my local store where they have always been helpful they basically told me there I had a
    beautiful fancy brick and that I should enjoy it as that is all I will ever have with this One S. They told me there was absolutely nothing I could do except, get this, "contact owner and have him pay the EIP bill". Uh huh. Even if I could contact him (he changed his number), this is futile and unnecessary since they obviously already have his information on file. They readily admitted to this. So after all this, I am ordering her a new screen for her old phone (which she now thinks is the slowest, laggiest phone on the planet after just 2 days with the One S) and have it reconnected thanks to my local store getting me a new uncut sim card. Now finally, to my question. I am going to write a letter to customer relations in Albuquerque, NM regarding this unfair practice. Has anyone done this? Am I wasting my time? Am I really out $300 with nothing but aggravation and frustration to show for it? Any other options? I hate to resort to doing something illegal like reprogramming IMEI numbers but as I am out of options, I am considering it. Thank you all.
    08-01-2012 01:15 AM
  2. tbonn41fn's Avatar
    The truth.... You are out of $300. Once you take over that phone, it is yours, T-Mobile has nothing to for with it, the previous owner is a wash, my suggestions to you is to start looking at other phones at T-Mobile stores instead of Cl. Good luck to you!

    Sent from my HTC VLE_U using Android Central Forums
    08-01-2012 01:21 AM
  3. wndrrd's Avatar
    Sorry to hear that happen to you. I got burnt a few years ago on craigslist when I bought a OG Moto Droid. Just chalk it up as a lose and lesson learned.
    08-01-2012 01:53 AM
  4. Guru's Avatar
    thank you all. Seem unfair to punish someone else for the previous owner's inability to pay their bills but lesson learned. I will have her just keep her Sensation for a bit and then maybe
    add her to my ATT account next year and have her take my One X. I'm sure HTC will have a new phone by then. Is T Mobile the only company that does this? I guess they should probably warn people of this potential issue? I know ATT doesn't have anything like this nor Verizon correct?
    08-01-2012 06:54 PM
  5. Ryandroid86's Avatar
    contact T-mobile might not change what has happened. But at least you should argue that T-mobile should address this issue. I see Phones on CL all the time. and Im sure some are legit, but regardless. They should have an abilitly to call a specific number that a robot lady will tell you right away about the status of the phone. or show a notification that cannot be cleared until they pay there bill.

    those are just suggestions to mention, but I definitly feel for ya. I almost bought one from CL but changed my mind last min. glad I did. but I hope T-mobile will do something for you
    Good luck
    08-03-2012 10:36 AM
  6. postman25's Avatar
    I've used the following web site a few times to check ESN #'s and found it to be reliable:

    CheckESNFree.com - The worlds only free instant online ESN checker!
    08-04-2012 09:28 AM
  7. avataranjie's Avatar
    Get an old phone back up imei and then restore it on the one s. T-Mobile won't do . Right now you're in possession of a "stolen object." You'd get in trouble with the law even if you did nothing wrong. Someone in the gs3 section had this problem the police didn't do anything and T-Mobile didn't do anything. Good luck

    Sent from my Galaxy Nexus using Tapatalk 2
    Guru likes this.
    08-08-2012 02:25 AM
  8. Guru's Avatar
    Perfect Avataranije! I found instructions on XDA forum on this. WiIl try it out!
    08-08-2012 05:31 PM
  9. dancing-bass's Avatar
    Any time I've looked at getting a used phone using CL or Kijiji or eBay I always requested to meet in person (in a mall or someplace public). I then call my carrier with the serial number/IEMI/ESN. I've had a couple people cut and run when they asked why I needed that information. One was cool with it. One didn't know why I needed to do that.

    So yeah, unless its a reputable seller off eBay, or you can meet the seller in person -- don't buy from online sellers. Sadly you found out the hard way
    08-10-2012 08:54 PM
  10. dekesask's Avatar
    That really sucks, I have considered buying online but always get "stage fright" Why do they block the IMEI not the persons account, I guess they do not want someone selling "their" phone. Have you tried calling and when one person cannot help ask for someone higher up, I did this with my carrier once and took about 15 transfers but ended up getting what I wanted.
    08-10-2012 09:17 PM
  11. mazzmoney95's Avatar
    How long you been with T-Mo? I've been with Sprint a while (so has my whole family) so whenever I want a free upgrade I just threaten to cut my line off and they always give me it
    You'd be surprised to see what carriers would do to keep you on. If T-Mo is the only place that gives service, then, you're out of luck. But it's worth a try.
    08-11-2012 12:24 AM
  12. mallyuk's Avatar
    This is grim reading, kinda makes you wary of buying second hand phones from eBay, something I've done several times (luckily, without problems so far).

    In this case, if the issue really is an unpaid bill (ie, the phone wasn't stolen), then maybe there is some chance of paying up the outstanding balance to get it unblocked? It seems wrong to have to do that, of course, but if the alternative is a useless phone, I'd consider it (assuming the outstanding bill wasn't massive of course).

    Good luck, whatever you decide!
    08-11-2012 10:19 AM
  13. ScandaLeX's Avatar
    thank you all. Seem unfair to punish someone else for the previous owner's inability to pay their bills but lesson learned. I will have her just keep her Sensation for a bit and then maybe
    add her to my ATT account next year and have her take my One X. I'm sure HTC will have a new phone by then. Is T Mobile the only company that does this? I guess they should probably warn people of this potential issue? I know ATT doesn't have anything like this nor Verizon correct?
    Sorry this happened to you. As it stands, 2 people got punished. You for this guy not paying his bill and your girl for being teased for 2 days with the One X--having to go back to a broke crappy phone cannot be making her happy right now.

    Seems like someone may have to put her on the acct sooner than next year.
    08-11-2012 12:09 PM
  14. YourMobileGuru's Avatar
    All carriers do this including AT&T and writing them or calling the BBB will do you no good.

    In the future always always always check the ESN/IMEI of any used device before spying. There is a LOT of fraud in mobile and this is one of the ways they fight it.
    08-12-2012 01:47 AM
  15. SCXR's Avatar
    Put it on Ebay but make it clear it can't be activated on T-Mobile. You'll probably get about $200 for it. At lest you'll get some of your money back.
    08-12-2012 09:09 AM
  16. mkozak's Avatar
    Put it on Ebay but make it clear it can't be activated on T-Mobile. You'll probably get about $200 for it. At lest you'll get some of your money back.
    What this guy said. It cant be activated on T-Mobile but there are of bunch of other carriers it will still work with and as long as you're up front about it the buyer will be happy. You can even sell it on Craigslist(irony at its best)
    08-13-2012 08:39 AM
  17. Guru's Avatar
    Hmm, yep I can try listing it on CL and see what happens. I would think it would have more international demand?
    08-16-2012 08:00 PM
  18. JHBThree's Avatar
    Hmm, yep I can try listing it on CL and see what happens. I would think it would have more international demand?
    EBay, not craigslist. You'll make more money off eBay.

    Sent from my SCH-I535 using Tapatalk 2
    08-18-2012 11:28 PM
  19. jonathanm1978's Avatar
    This is grim reading, kinda makes you wary of buying second hand phones from eBay, something I've done several times (luckily, without problems so far).

    In this case, if the issue really is an unpaid bill (ie, the phone wasn't stolen), then maybe there is some chance of paying up the outstanding balance to get it unblocked? It seems wrong to have to do that, of course, but if the alternative is a useless phone, I'd consider it (assuming the outstanding bill wasn't massive of course).

    Good luck, whatever you decide!
    They won't do this, as this outstanding balance is a privacy matter, so releasing that would violate the privacy laws. If they did, then the previous owner could sue them for releasing their private info.

    Swype'd with my Sammy Galaxy S3
    08-18-2012 11:48 PM
  20. YourMobileGuru's Avatar
    You got taken and that really sucks, but it is your moral responsibility to make sure whomever you sell it to is fully informed. This device is all but worthless.

    They only way you are going to get anything out of this is if you sell it for parts. Remember T-Mobile USA uses different frequencies for 3G/HSPA than the rest of to world so even if you get the device unlocked putting it on any other network will get EDGE only service.

    Selling it to someone else without fill disclosure will get you in trouble with eBay and PayPal or whatever payment processor you use.
    08-19-2012 08:24 PM
  21. Ryandroid86's Avatar
    just curious... have you tried to unlock the phone using the forums in XDA? i know this changes some stuff around possibly allowing you to use the phone. its worth a try. all the steps you need is on there website
    08-20-2012 12:52 PM
  22. ryandt220's Avatar
    Hopefully you've figured out something with your problem, but I thought I'd clarify a few things. The IMEI blocking has always been a very common thing for years with Verizon and Sprint, and very commonly related to unpaid bills. T-Mobile and At&t have always had the capability as well, but have only recently been enforcing it more.

    The HTC One S (specifically for T-Mobile) is compatible with At&t 3G, as well as all GSM carriers in Canada, as this is one of the few T-Mobile phones that has the 850mhz and 1900mhz bands that are compatible with them. The phone also has the standard 1700/2100mzh bands that T-Mobile has always used. This version of the phone does not have the 900mhz, which is commonly used in Europe and Asia.

    You can get the phone unlocked from the T-Mobile network for $5-10 by searching on places like eBay.

    I don't know what T-Mobile's policy is on IMEI blocking, but it would seem like they would be more lenient on unblocking the phone once they have sold off the unpaid balance to a creditor.

    While I do understand your frustration on this, you have to realize that the carriers do this because they take a loss on phones by selling them to the customer at a cost that is way below what the carrier paid for them, with the intentions of recouping the loss over the course of the contract. If I had my phone stolen, I would definitely want them to block the IMEI, which they can do. If I thought I could still use something that I hadn't fully paid for, I would expect to be blocked for that too.
    09-02-2012 09:06 AM
  23. joe check's Avatar
    Hi all
    Just to let everyone how hard it was for me I felt so sick that I had to go to the hospital.
    I am disabled in an electric wheelchair and it took me two years to save this money because I live on 750.00 a month
    plus I had went to a so called T-Mobile store it was a third party T-Mobile as I found out later in tamps Florida and bought two Samsung galaxy s5.
    In Less than a month, they started not connecting to metro pcs both phones.
    Therefore, I call metro pcs and finally the metro pcs employee said that T-Mobile put a block on the imei numbers and I would have to call T-Mobile and to ask T-Mobile to take the block off.
    Therefore, I called T-Mobile and that said that I was out of luck and that I should have bought it from a T-Mobile store I said it had your T-Mobile sign on the window.
    Then T-Mobile said that the store was a third party store and they were not going to help me with this matter of the blocked imei numbers.
    In addition, T-Mobile told me the phones had reported lost or stolen at T-Mobile on 11/14/2014 and that the block was put on 03/25/2015 and I bought these phones on 03/08/2015 what jerks.
    Therefore, the 900.00 plus taxes dollars I spent plus taxes was for nothing but paperweights because that is what I have thanks to T-Mobile.
    Because I heard of this happing and before I paid the store, I checked each imei number with swappa.com/esn and T-Mobile ant the time of sale on 03/08/2015 and they all said that the imei numbers were all good bull****.
    I did everything right and I still got screwed up the **** by T-Mobile because they did not do their job when it happen the lost or stolen report and should have block the imei number back on 11/14/2014 and I would have not been this mess.
    I tell you these phones were brand new I looked over them real good so who ever said that they lost or got them stolen would have used them first you would think that's what I would when I get a phone I use it.
    these phone were never used at all no marks on them or a scratch and you know something happens when you first buy one we all have done it drop it once or twice.
    I think who ever report the phones lost or stolen had to be in on it or the store that I bought them from with the owner.
    the store I went to buy these phones at will not return my calls or answer the phone when I call them I want to burn there store down and hope there in the store at the time.
    I am disabled in an electric wheelchair and it took me two years to save this money because I live on 750.00 a month so I had to rob peter to pay Paul to save all that money they stole from me that is actually, what they did to me.
    I know someone is going to say that we you should have done this or that but I think we did pretty well I guess.
    looking up everything even though it was a so called T-Mobile store I felt I should go the extra mile because of how hard it was to save the money and if best buy had the same price I would have ran the imei number also.
    because Best Buy sell used stuff and open boxes as new and for the new prices I have seen it and have bought stuff and had to bring it back because of that same reason.
    If anybody can tell me how to get my imei number fixed so I can use these phones with metro pcs I would appreciate it very much
    I hope this will help someone out there.
    Thank you very much for hearing me out Joe
    04-02-2015 04:37 PM
  24. dpham00's Avatar
    I am truly very sorry about your situation. Unfortunately, you can not legally fix the imei. I am sure that you don't want to end up in jail,and pay for legal expenses, which would probably cost more than the cost of the phones.

    Sent from my Verizon Samsung Galaxy Note 4
    04-02-2015 05:20 PM
  25. dpham00's Avatar
    Also, consider entering the zen phone 2 competition. If you explain your situation, there's a chance you will win.

    Reminder: 15 of you are going to win an ASUS ZenFone 2, and there's still time to enter! http://www.androidcentral.com/remind...ill-time-enter

    Sent from my Verizon Samsung Galaxy Note 4
    04-02-2015 06:00 PM
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