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  1. #76  

    Default Re: Viber problem

    Hi, I am having problems on my viber for HTC wildfires . I tried uninstalling viber on my phone.But when I tried installing it again, it does not send me an access code,i have the code that before viber sent to me, i try with that code but nothing append and when I tried clicking on the "click here" link, it cannot receive the automatic voice call. and i uninstall it and waited 24houre and try again but does not work Please help, Thanks!
    im from iran
    Last edited by merker; 06-04-2013 at 12:41 PM.
  2. #77  

    Default Re: Viber problem

    Why wont my number associate with my viber account?
  3. #78  

    Default Re: Viber problem

    Hello
    I downloaded the app viber is
    punched in the phone number
    then asked for a code
    but I got em sms
    I clicked on the phone to call viber
    but what the code was not good: (
  4. #79  
    Viber's Avatar

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    Default Re: Viber problem

    Hi,

    @merker and @kisgencsi1 -

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

    If it still fails, then it could be that Viber is blocked on your ISP/cellular company in Iran.If this is the case, then unfortunately there is not much we can do to help

    @Juanchie Empleo -

    Please see my response above. Try it out, and let me know if the problem persists.
    A member of the Viber R&D Team (Viber app.)
  5. #80  

    Default Re: Viber problem

    im in UAE and been using viber on my sony experia acro s phone but since there was a software problem every apps i installed was deleted including viber and when i try to reinstall it again i cant get the access code and when i try to call for the access code the website is blocked.. please help,.. thanks
  6. #81  

    Default Re: Viber problem

    Hi. I am having a problem with Viber. Sometimes for no reason when I text on my mobile using the normal Messaging - (I have a Samsung Galaxy S3 it arrives on my wife's phone as a viber message. It is very annoying. Sometimes it does and sometimes it doesn't.Obviously when I text using Viber it always goes via Viber, but why iis it appearing as Viber on my wife's phone when I don't text by Viber and why does it happen sometimes for no reason and other times the Messaging works fine. I use Viber a lot but we both like to use the normal texting programme on our phones sometimes. I have unticked the Free Reply with Viber and have no defaults on either my Messaging system or Viber. Why is this happening?

    many thanks
  7. #82  
    Viber's Avatar

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    Default Re: Viber problem

    @Rhea Torres -

    The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help

    You may try contacting the authorities and ask for the reason for this block.

    @jlighthi -

    Hi,
    This is a Viber feature, that can be disabled by going to Viber --> More tab --> Settings --> disable "Free reply with Viber".

    We hope this helped
    A member of the Viber R&D Team (Viber app.)
  8. #83  

    Default Re: Viber problem

    Quote Originally Posted by Viber View Post
    @Rhea Torres -

    The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help

    You may try contacting the authorities and ask for the reason for this block.

    @jlighthi -

    Hi,
    This is a Viber feature, that can be disabled by going to Viber --> More tab --> Settings --> disable "Free reply with Viber".

    We hope this helped
    Thanks for replying but no it didn't. If you read my message I said I had unchecked the Free Reply with Viber. It hasn't helped. Any more thoughts.? Thanks

    Posted via Android Central App
  9. #84  

    Default Re: Viber problem

    i have ROM
  10. #85  
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    Default Re: Viber problem

    @jlighthi
    Hi.
    Thanks for the clarification.
    We just wanted to make sure that the option is disabled in both your and your wifes phones.
    If this is the case, but the problem still persists, then we would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

    Thanks in advance
    A member of the Viber R&D Team (Viber app.)
  11. #86  

    Default Re: Viber problem

    When i restore factory without deactivating my viber account, i couldn't use it again viber account with same phone number in my new phone. I didn't get viber code & neither phone call. Please help me.
  12. #87  
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    Default Re: Viber problem

    Quote Originally Posted by RUSKIN7 View Post
    When i restore factory without deactivating my viber account, i couldn't use it again viber account with same phone number in my new phone. I didn't get viber code & neither phone call. Please help me.
    Hi there,

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

    * If it still fails, please specify what country you're located in, and which cellular network you are subscribed to.
    A member of the Viber R&D Team (Viber app.)
  13. #88  

    Default Re: Viber problem

    thanks,
    my country is Nepal and my phone is of Nepal Telecom cellular network and version of phone is android 4.2.1
    when i install viber i don't receive text message but i receive phone call with viber code but my phone didn't accept that code, not only in my phone number but in other number also . What can i do??
  14. #89  

    Default Re: Viber problem

    hello guys, I cnat install viber on my galaxy s2 tmobile what can I do ?
  15. #90  

    Default Re: Viber problem

    Quote Originally Posted by balaji906 View Post
    Viber is being continuously crashed during calls( force stop and had to restart Viber every time ( )

    and I don't get ring , when someone calls .. I just get only notifications ,
    Same problem happened in ics and jb ...
    Any solution ?
    Anybody else experiencing same kind of issue on Viber
    Sent from my HTC One S using Android Central Forums
    I have htc desire c and this is happening to my device too. it worked perfectly before until this new update of the interface.
    android version: 4.0.3
    viber version: 3.0.2.

    calls crash. no ring-in only notification.
    very poor call quality
    slow load time
    'call in progress: 00.00..' notification can not be cleared from notification bar at top of phone.
    any ideas?
    such a shame too. my friends are going over to 'Line.' call quality excellent - free app.
    please fix viber its the best! (when its working!)
  16. #91  
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    Default Re: Viber problem

    @RUSKIN7 -

    We recommend that you wait another 24 hours, try both options with another phone number, and see if it works.
    If the code still doesn't work, please contact our support team at: Your ticket details

    @Artur Ambaryan -

    What exactly is the problem when trying to install? Please elaborate.

    @Conny Lake -

    Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: Is your Android supported with Viber (system requirements)?
    We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.
    A member of the Viber R&D Team (Viber app.)
  17. #92  

    Default Re: Viber problem

    yeah!!
    my viber starts working, thanks
    Viber likes this.
  18. #93  

    Default Re: Viber problem

    i reinstalled viber on my phone ( htc wildfire) but now though i got codes it says invalid over and over again...tried waitign for 12 hrs nothing seems to work...HELP. i am in philipinnes...i also tried to use the no for germany tht doesnt work as well...it just keeps on saying invalid code. I have used 2 codes that i gt before both doesn't work and now i have stopped receiving codes as well
  19. #94  

    Default Re: Viber problem

    i reinstalled viber on my phone( htc wildfire) but now though i get codes it says invalid over and over again...tried waitign for 12 hrs, unistall n reinstall, have 2 codes both doesnt work...t nothing seems to work.. I am in phillipines but i also tried to use the german sim to install viber but same problem....Now i have also stopped recieeving new codes


    Quote Originally Posted by Viber View Post
    Hi,

    @merker and @kisgencsi1 -

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.

    If it still fails, then it could be that Viber is blocked on your ISP/cellular company in Iran.If this is the case, then unfortunately there is not much we can do to help

    @Juanchie Empleo -

    Please see my response above. Try it out, and let me know if the problem persists.
  20. #95  

    Default Re: Viber problem

    I have the same problem with some members here. I'm using HTC Sensation & Viber used to work perfectly fine on my phone before. After I updated the new version of Viber, it keeps asking me to put my phone number & the code again almost every time i open the app (there are a few times it inconsistently remained running & i'm not sure how or why). The same thing happens to my friends' Android phones as well. We love Viber but it starts to get annoying now, especially when we lose all messages after we log in again. Any suggestion please?
  21. #96  
    Viber's Avatar

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    Default Re: Viber problem

    @ila pant & thaonus -

    First, please make sure that your Viber number is not used to register Viber on more than 1 device (because this may be a reason for the problem).

    Now, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
    A member of the Viber R&D Team (Viber app.)
  22. #97  

    Default Re: Viber problem

    Hello,, I am facing a problem with my viber.. I can't download it on my Galaxy Pocket ,, it keeps telling me that it's not available in my country.. how can I download it..?
  23. #98  
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    Default Re: Viber problem

    Quote Originally Posted by Noura Aljazzar View Post
    Hello,, I am facing a problem with my viber.. I can't download it on my Galaxy Pocket ,, it keeps telling me that it's not available in my country.. how can I download it..?
    Hi,

    If Viber shows as 'unavailable', you can try and download it from our HelpDesk, at: Can't download from Android market...

    However, please note that Viber is not officially compatible with Galaxy Pocket, and so it may not function well on it.
    A member of the Viber R&D Team (Viber app.)
  24. #99  

    Default Re: Viber problem

    Hello. I live in Pakistan. Everyone uses viber here and I'm a long time viber user. I'm using Samsung galaxy s3 android phone. I, yesterday accidentally deleted my viber and then reinstalled it. Sent myself the activation code but i recieved an invalid code. I recieved the call but even that code didn't work. I reinstalled viber but still received that same code that viber claims it to be an invalid code. Now i don't recieve any text or call by viber. Is there any way or time that viber renews it's activation code? I need to use viber urgently as i recieve important calls through it. It'll be great if you help. Thank you.
  25. #100  
    Viber's Avatar

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    Default Re: Viber problem

    Quote Originally Posted by Benablossom View Post
    Hello. I live in Pakistan. Everyone uses viber here and I'm a long time viber user. I'm using Samsung galaxy s3 android phone. I, yesterday accidentally deleted my viber and then reinstalled it. Sent myself the activation code but i recieved an invalid code. I recieved the call but even that code didn't work. I reinstalled viber but still received that same code that viber claims it to be an invalid code. Now i don't recieve any text or call by viber. Is there any way or time that viber renews it's activation code? I need to use viber urgently as i recieve important calls through it. It'll be great if you help. Thank you.
    Hi,

    As we've replied to you in the other forum :

    Quote Originally Posted by Benablossom
    Hello. I live in Pakistan. Everyone uses viber here and I'm a long time viber user. I'm using Samsung galaxy s3 android phone. I, yesterday accidentally deleted my viber and then reinstalled it. Sent myself the activation code but i recieved an invalid code. I recieved the call but even that code didn't work. I reinstalled viber but still received that same code that viber claims it to be an invalid code. Now i don't recieve any text or call by viber. Is there any way or time that viber renews it's activation code? I need to use viber urgently as i recieve important calls through it. It'll be great if you help. Thank you.
    Hi,
    Thanks for contacting us.

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
    A member of the Viber R&D Team (Viber app.)
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