01-06-2015 12:08 PM
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  1. skydivawrl's Avatar
    Ive just recently got the HTC one. I had viber on my iphone and found it a useful app.
    Ive downloaded it again. I am having a lot of trouble with it. it keeps syncing with my gallery. I do not want it to do this!
    It syncs with the live feed - I do not want this either! why can't this app be simple and separate for other apps.

    the iphone version is much more straightforward and not of this utter rubbish that goes with it.

    I thought I would uninstall it and reinstall it again and start again. Now I can't even add it!
    I'm very disappointed with viber.
    07-16-2013 04:43 AM
  2. kavita802's Avatar
    I am using a galaxy s4 phone and trying to add someone who is using blackberry phone and has Viber install on their phone but it says not a viber number. Do you know why its saying that?
    07-17-2013 06:58 PM
  3. hdkznzksls's Avatar
    Hiiiiiiiii plz I need help
    I have GS3 and evrytime I try to install viber I get the message " can't download viber in it location "
    I live in Israel
    07-20-2013 03:15 AM
  4. Viber's Avatar
    @skydivawrl -

    Hi,
    What exactly do you mean by "synces with your gallery and live feed"? How exactly does this come across? What do you see?

    Thanks.

    @kavita802 -

    The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list:

    @hdkznzksls -

    Hi,
    You may try downloading Viber directly from our HelpDesk, at: Can't download from Android market...
    07-20-2013 09:01 AM
  5. Ed Evangelista's Avatar
    I've been using my viber for almost 2 years now. I was on a trip from Korea to the Philippines when a friend of mine send a message via viber, unfortunately we are about to take off. So I turn off
    my android cell phone before the message is received completely. When we land to the Philippines the viber is not working anymore - I uninstall the program via playstore, and everytime I tried to reinstall the viber back to my android cell phone - they giving me - Package file invalid. Please help. Thanks Ed
    07-24-2013 04:06 PM
  6. Jalal hama hussain's Avatar
    download viber on my samsung galax4 but do not code or does not work viber.


    need help
    07-25-2013 07:42 PM
  7. Viber's Avatar
    @Ed Evangelista -

    Have you tried installing Viber directly from our HelpDesk? Here's the link: Can't download from Android market...
    You may also completely remove Viber, reboot your device, then try to install again. However, note that this will result in deletion of all of your message history.

    @Jalal hama hussai -

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
    07-27-2013 06:11 AM
  8. thankyou2's Avatar
    Dear everybody , I bought the samsum ACE 2x ( GT- S7560M ) . I installed viber , I could call and talk everybody . Now I call them , just ring , they talk , I donot hear , they talk , I donot hear or they call me, I just hear ring , when I talk , they donot hear , they talk , I donot hear . Who know ? and help me , thank you so much
    07-28-2013 12:18 AM
  9. Viber's Avatar
    Dear everybody , I bought the samsum ACE 2x ( GT- S7560M ) . I installed viber , I could call and talk everybody . Now I call them , just ring , they talk , I donot hear , they talk , I donot hear or they call me, I just hear ring , when I talk , they donot hear , they talk , I donot hear . Who know ? and help me , thank you so much
    Hi,

    Please note that we havent fully tested your device yet, and therefore we cannot assure that Viber works 100% smoothly on it. That may be the reason for the problems you are experiencing. Here is the full list of officially compatible devices: Is your Android supported with Viber (system requirements)?

    We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.
    07-28-2013 08:27 AM
  10. thankyou2's Avatar
    Now I know my problem . Thank you so much for your rely
    Viber likes this.
    07-28-2013 04:39 PM
  11. Saroj Adhikari's Avatar
    hello everyone
    I have a android featured phone "Samsung Galaxy Star" and when i try to install viber, it shows that this version is not compatible with your device. Am confused on wat to do??

    Plz help
    Saroj Adhikari
    07-28-2013 08:27 PM
  12. bmahayni's Avatar
    Hi,

    I have a Samsung Galaxy S2 and I uninstalled and reinstalled Viber on my phone because Viber always acts up. It does not always respond to my requests (ie rather than go back to a previous screen, it merely refreshes the current one). I thought a reinstallation might work. I uninstalled and reinstalled viber with no problem. Now I have to reenter my number and it won't let me select the appropriate country (Jordan). It instead does the same thing and reverts back to the original choice (American Samoa). I still have my original access code and merely want to reactivate my viber account on my same number. Any thoughts or suggestions?
    07-28-2013 11:07 PM
  13. Viber's Avatar
    @Saroj Adhikari -

    You may try to download Viber directly from our HelpDesk, at Can't download from Android market...

    However, please note that we havent fully tested your device yet, and therefore we cannot assure that Viber works 100% smoothly on it. That may be the reason for the problems you are experiencing. Here is the full list of officially compatible devices: Is your Android supported with Viber (system requirements)?

    We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.

    @bmahayni -

    Please try to remove Viber, reboot your device, then install it again from PlayStore.
    Now see what country is shown in the registration page, and if it is not Jordan, please try to choose it manually. Does the problem persist?
    07-29-2013 04:04 AM
  14. bmahayni's Avatar
    I tried those steps and the problem persists. I am temporarily in the USA but all my contacts who use viber have my Jordan number. I also tried it with my T-mobile sim card removed, but nothing happens. I always have to select Jordan manually but it always reverts back to American Samoa.
    07-29-2013 10:36 AM
  15. Viber's Avatar
    I tried those steps and the problem persists. I am temporarily in the USA but all my contacts who use viber have my Jordan number. I also tried it with my T-mobile sim card removed, but nothing happens. I always have to select Jordan manually but it always reverts back to American Samoa.
    Are you in the USA with your Jordanian number on "Roaming"?
    How are you connected to the internet? via 3G (cellular network), or WiFi?

    Lastly, are you sure you are able to receive SMS/calls at the moment, while abroad?
    07-30-2013 04:35 AM
  16. bmahayni's Avatar
    I just want to reactivate my old viber account. Right now I am using t-mobile in the USA. I connect either via 3G or WiFi, depending on where I am. I still have my old activation code for viber and I remember reading that I can simply use it again. Is this not the case?
    07-30-2013 10:43 AM
  17. katuriankk's Avatar
    hey! I'm new here but I have a serious problem with my viber account. I get blanc texts from no number! Please tell me what to do! thanks
    07-31-2013 04:51 AM
  18. Viber's Avatar
    @bmahayni -

    Unfortunately it's not possible to use the old activation code (for security reasons).

    When you say "I just want to reactivate my old viber account", we assume that you mean that you want your Viber number to be the same as the original (Jordanian) one that you have. The only way to accomplish this is to register using that number, and receive an SMS/call from us (with that number, using that SIM card).

    If you have access to that SIM card, insert it onto your phone, register to Viber (make sure you have Roaming turned on in your phone), and then your Viber number will be set as your Jordanian number. If you don't have access to that SIM card, unfortunately it will be impossible to accomplish what you're asking for

    @katuriankk -

    Which phone do you have? What version of Android?
    07-31-2013 07:18 AM
  19. thankyou2's Avatar
    Dear viber team , when do viber support my mobile phone samsumg ACE 2 x ? thanks so much
    07-31-2013 09:10 PM
  20. ahmed al arabi's Avatar
    hey there.. i have the samsung note 1 and everytime i try to install it it tells me inaufficient space which is pathetic because i have 2gb free memory so please help me
    07-31-2013 11:37 PM
  21. Viber's Avatar
    @thankyou2 -

    We are continuously working to bring Viber to more and more devices, and when we have news for your device we will let you know.
    Meanwhile, we invite you to write the details of the problem to our support team, so we at least have the information documented and may test it in the future. Here is the direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). Thank you in advance

    @ahmed al arabi -

    Thank you for the report of the problem.

    We would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

    Thanks in advance
    thankyou2 likes this.
    08-01-2013 08:22 AM
  22. lauracroser's Avatar
    Hi, All my viber messages have disappeared since yesterday. My contacts are there in the order of messages received and sent but when I click on the contact the text messages are no longer there. The only thing that I did different was travel from Florida to Ireland and I turned off my data roaming....can't see how that would affect but just want to give you all the information. My viber is working fine here, but not happy about my old messages gone. Thanks
    08-01-2013 04:56 PM
  23. mat800's Avatar
    hello,

    I can't add any new contacts to viber, and the new contactsfind me in their list and can call me , but I can't call them and a message appears saying this contact doesn't have viber yet .....

    by the way my phone model is Galaxy W
    08-02-2013 04:40 AM
  24. Viber's Avatar
    @lauracroser -

    Hi,

    Unfortunately, there is no option to restore the message history at the moment. It was deleted due to a unique bug we believe appears only in a specific OS, device brand and setting combination and we are working on fixing it in our labs. We apologize for the inconvenience, and we will do whatever is in our power to prevent this from reoccurring.

    @mat800 -

    The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: Android: Contact list is not showing your friends as Viber users?
    08-04-2013 03:09 AM
  25. alhacros's Avatar
    Hello,
    I've been using Viber on my Samsung Galaxy Europa GT-I5500 for over a year. Since the last upgrade, the app won't initialize, the screen was going black and back to home screen in a minute or so. I've uninstalled the app, and when I've tried to re-install, the app won't install. Here is what I tried :
    1. downloading from Google Play. The message "Installation unsuccessful" "Insufficient storage available"
    2. downloading *.apk from viber.com. No joy - the message reads "Application not installed".
    3. Uninstalled a few applications, to free up more system memory for Viber. No joy.
    4. Downloaded and old 6Mb version apk, no joy. "Application not installed"



    My devise info :
    Model No GT-I5500
    Firmware version 2.1-update1
    Kernel version 2.6.29-perf

    Storage info :
    Internal Total 186 MB, 49% free, used 93.35 MB, Free 93.05MB
    SD Card 15% free Total 0.95GB, Used 818MB, Free 150MB
    System 11% free, Used 150MB, Free 19.68MB

    Thanks a million
    08-05-2013 01:12 PM
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