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  1. #176  

    Default Re: Viber problem

    hi i am using samsung galaxy young pro and having the same problem.i already uninstall and install my viber but everytime i install it, they ask for a code and no code had been sent to my phone.pls. help me..thank you
  2. #177  

    Default Re: Viber problem

    I'm having the same problem with my HTC One XL. Every time I want to use Viber, it asks for my mobile number, then I have to enter a code. It is a standard phone which hasn't been rooted. I have android version software 4.2.2.
  3. #178  

    Default Re: Viber problem

    My Problem is similar. I am able to call but then I am not able to hear the person, nor can they hear me. When they call other people it works fine, but it doesn't work when calling me. I thought it was my phone but my text go through just fine. Just the calling , PLEASE HELP!
  4. #179  
    sexy1022's Avatar

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    Default Re: Viber problem

    Hi we are having problem with viber.

    Just awhile ago, i received a miss call from the number of my hubby at Bangladesh at 3:48am via viber. He also called me at 3:48 am via regular call. What was weird was. He doesnt have viber installed on his Samsung Grand Duos. He never used viber before.

    We checked the viber account, it has the same number as my husband's but after less than an hour it says that the number is not currently a viber user. How can this be? We checked the phone of my husband and there is no viber installed. we checked the google play store and we still need to download the viber application. BTW, I am using an iphone 5. i have screenshots for this.

    Please help us. My husband is afraid that this maybe a breach of security.

    I hope you can reply soon!
  5. #180  

    Default Re: Viber problem

    My problem with viber today is cannot hear incoming calls and unable to hear the person voice. They are ringing from the wifi and i am using 3 G data. All other functions working as in texting etc., recently was in spain and used viber with no problems!
  6. #181  

    Default Re: Viber problem

    My Viber is now running ok except for the fact i cant see my contacts as earlier on I had 4 contacts and now there are no contacts but my contacts can see me as my dad was able to call me
  7. #182  

    Default Re: Viber problem

    Hi. when i try to open viber on my htc wildfire s, it comes up saying sorry! the application Viber (processcom.viber.voip) has stopped unexpectedly. please try again.
    i have uninstalled it waited a couple of days and installed it again but it will not work. what do i do?
  8. #183  

    Question Re: Viber problem

    Hi I am using galaxy s4 and my viber has a problem it says that it isnot currently available or it is blocked my viber cant be opened
  9. #184  
    Viber's Avatar

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    Default Re: Viber problem

    @sexy1022 -

    The call from your husband to you was routed through Viber by your cell provider, using a Viber service offered to providers worldwide.
    In our next big version (4.0), this feature will be optional, and you'll be able to disable it.

    At any rate - this is nothing to be worried about, as it is not a security risk

    @Lynda Green -

    Which device do you have? Which version of Android?
    Does it work well when you are connected to WiFi?

    @skotyknows -

    The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: Android: Contact list is not showing your friends as Viber users?

    @tmcdo3 -

    We would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

    Thanks in advance

    @princess sana -

    It could be that the network you are connected to is blocking Viber's traffic.

    1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
    2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
    TCP: 5242 + 4244
    UDP: 5243 + 9785

    (if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

    * If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.
    A member of the Viber R&D Team (Viber app.)
  10. #185  

    Default Re: Viber problem

    Hi I have today received my replacement phone, VIBER will now not complete its set up, I have inputted my number but it wont send a code through sms? Can you help please xxx
  11. #186  
    Viber's Avatar

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    Default Re: Viber problem

    Hi,

    Which phone do you have now?

    Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks.

    In addition, you may try to register to Viber with a different number (for example - your home landline number, a friend's number, etc.), in order to determine whether the problem is specific with your number, or a general one.
    A member of the Viber R&D Team (Viber app.)
  12. #187  

    Default Re: Viber problem

    hi

    I have installed the viber on HTC Desire 500 with Android 4.1.2. When the call was pick initiated by me or other party it failed with the message on the screen that : Callback Listener hold callback

    I tried with multiple device, the result is same, where as those devices working fine with each other.

    Can someone suggest as I am new user to viber

    Thanks
  13. #188  

    Default Re: Viber problem

    hello evry one can any body help me i m using a viber but i m having some serious problem when i try to make a call after few second it shows call failed i re install it but nothing happen same problem with outgoing calls
  14. #189  

    Default Re: Viber problem

    Hi
    So I was having some contacts issue with viber a few days ago.. viber was not recognizing my contacts as viber contacts.. I tried a lot of things.. finally thought that deactivating the account and then reactivating would probably help.. So I deactivated it, and now I can't activate it using the same phone number. Anyway, after the deactivation I figured out the contacts issue. Apparently contacts were linked to my google account and for some reason they were all in read only mode. I backed up all contacts in vcf format and deleted the contacts from the google account and restored all the contacts(vcf format) onto my device. Now viber is recognizing all the contacts. But i'm using a different account. Please help me reactivate my old account. That's the account all my friends call me on.
    Additional info- I deactivated my old account yesterday evening. Yesterday I wasn't getting any activation code. And when i went to the website for getting a call it showed some error. I Tried to reactivate the account again this morning, and this time I got an activation code message from viber but viber won't accept it. The phone number I would like to reactivate is +96590985988.
  15. #190  
    Viber's Avatar

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    Default Re: Viber problem

    @Aziz Rahim -

    Thank you for the report of the problem.

    We would appreciate if you could take a minute and report the details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

    Thanks in advance

    @Mohsin Zaheer -

    It could be that the network you are connected to is blocking Viber's traffic.

    1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
    2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
    TCP: 5242 + 4244
    UDP: 5243 + 9785

    (if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

    * If it still fails, please specify what country you're located in, and which cellular network you're subscribed to.

    @Shine Abraham -

    Thank you for sharing your solution!
    May we ask what device you have, which version of Viber, and which version of Android?

    About the inability to activate Viber: please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks. If it still doesn't work, please do let me know
    Last edited by Viber; 10-11-2013 at 05:15 AM.
    A member of the Viber R&D Team (Viber app.)
  16. #191  

    Default Re: Viber problem

    Quote Originally Posted by Viber View Post

    @Shine Abraham -

    Thank you for sharing your solution!
    May we ask what device you have, which version of Viber, and which version of Android?

    About the inability to activate Viber: please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks. If it still doesn't work, please do let me know
    Thanks for your reply. I'm currently using viber (3.1.1.15) on my Verizon HTC Droid DNA, running on Android 4.2.2. I sometimes switch to my tablet when the battery on my phone is running out, so initially I thought the contacts issue was because I kept activating it between devices. Anyway, Thanks for your reply, I'll report my status after 24 hours
  17. #192  

    Default Re: Viber problem

    Hello, I have a problem in viber since two days. When I make a call its disconnected and a popup msg came "callback listener hide callback"".. can u plz fix this issue. Its quite irritating and I cant survive without viber. Your urgent response required.
  18. #193  

    Default

    Hello,im just wondering about the profile pic of my viber contacts. When on thumbnail they don't appear but wen i click on contact information my contact has profile picture
    How can i make the prof pic visible even in thumbnail.Some of my contacts' picture appear in thumbnail but most don't
    Posted via Android Central App
  19. #194  
    Viber's Avatar

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    Default Re: Viber problem

    @Shine Abraham -

    Thank you!
    By the way, note that at this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

    What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family's or friends.
    At the moment we don't have official information about the option to register the same Viber number on multiple devices. If we have such news in the future, we will let you know

    @Syeda Kiran Hamid -

    It could be that the network you are connected to is blocking Viber's traffic.

    1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
    2. Also, please make sure the following ports are enabled ("forwarded") on your routers or firewalls:
    TCP: 5242 + 4244
    UDP: 5243 + 9785

    (if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

    @Bethzie Gonzales RN -

    This is a known issue, and we're hoping to fix it in our upcoming update. We apologize for the temporary inconvenience, and we'd appreciate if you could get back to us after installing our next update and report whether or not the problem has been fixed

    Thank you!
    A member of the Viber R&D Team (Viber app.)
  20. #195  

    Default Re: Viber problem

    I am having problems with viber on my HTC and Tab Asus my viber asks me everytime for my phone number and have to put code in everytime whats the cause of this?
  21. #196  
    Viber's Avatar

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    Default Re: Viber problem

    Quote Originally Posted by lyche View Post
    I am having problems with viber on my HTC and Tab Asus my viber asks me everytime for my phone number and have to put code in everytime whats the cause of this?
    At this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

    What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family's or friends.
    At the moment we don't have official information about the option to register the same Viber number on multiple devices. If we have such news in the future, we will let you know
    A member of the Viber R&D Team (Viber app.)
  22. #197  

    Default Re: Viber problem

    OK,but when I do thet Viber con`t sincy my contact! I can't see anybody
  23. #198  
    Viber's Avatar

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    Default Re: Viber problem

    Quote Originally Posted by lyche View Post
    OK,but when I do thet Viber con`t sincy my contact! I can't see anybody
    This is a separate issue.

    The source of this issue could greatly vary. Please read this short page in our HelpDesk, outlining some possible workarounds that will help reboot synchronization of the contact list: Android: Contact list is not showing your friends as Viber users?
    A member of the Viber R&D Team (Viber app.)
  24. #199  

    Default Re: Viber problem

    Hi viber team. I have an HTC mobke phone. When I tried call international call (Ethiopia) it's failed, and said callback listener hid callback. I really don't know what that mean. Thank you.
  25. #200  

    Default Re: Viber problem

    i m not able to send msgs to some contacts through viber although their contacts is being shown but whenever i m sending messages only one tick is coming. have they uninstalled the viber app or is it problem in viber. please help
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