android.process.media message

[Cheryl Barnes1]

I keep getting the message: unfortunately the process android.process.media has stopped. I can't download apps, upgrade my apps, get into Play Store, all my help apps for anti-virus, security etc. has disappeared. The message appears at least four times in a row then in a few minutes starts all over again. I did a reset back to factory settings and that didn't work. Please help!!

 

[B. Diddy]

Welcome to Android Central! This issue sounds familiar--did you post it recently as a guest?

Do you have an SD card inserted? If so, unmount it (in Settings>Storage) and remove it, then reboot. If the card is corrupt, it might be causing issues.

 

[Cheryl Barnes1]

Thanks I'll try that and I just joined the forum today.

 

[Cheryl Barnes1]

B. Diddy that didn't work, any other suggestions? Oh, I have the HTC ONE SV if that helps. Thanks!!

 

[B. Diddy]

And the reset you did was a full factory reset, right? Did it immediately start reinstalling apps right after the reset? If so, it's possible there's an app that causes instability, and keeps getting reinstalled automatically. Try booting into Safe Mode, which temporarily disables all 3rd party apps. If the problem persists in Safe Mode, then there's something wrong with the system or the hardware, which means it may be difficult to fix. Safe Mode instructions here: HTC NFF TOOL

 

[Cheryl Barnes1]

Thank you so much!! No it didn't start reloading my apps, so I'll reset it again.. thanks for the link..I'll go to the link you gave me first tho'. Thanks again!!