AT&T supposedly has direct carrier billing for Play, but I dont s

**jalb** · 06-24-2012, 03:33 PM

But I sure don't see it as an option. Does anyone know if there is a setting or something that you have to do?

**icebike** · 06-24-2012, 09:32 PM

Well, If you have no funding method in your google account, ( ) it will be offered as a default when you next buy something.

**jalb** · 06-25-2012, 07:50 AM

I don't have a method of payment in my wallet. When I try to buy something, I am prompted to enter a credit card number.

**jalb** · 06-25-2012, 08:12 AM

Welp, I contacted AT&T and they confirmed what I was afraid of - direct carrier billing is device specific and the HTC One X doesn't support it. Man that pisses me off. If I had known that it was device specific, I might have factored that in to my purchase choice.

**cwells** · 06-25-2012, 10:17 AM

Hmm i have A hox and I'm able to purchase apps and they bill me through AT&T.

**icebike** · 06-25-2012, 10:24 AM

Originally Posted by jalb

Welp, I contacted AT&T and they confirmed what I was afraid of - direct carrier billing is device specific and the HTC One X doesn't support it. Man that pisses me off. If I had known that it was device specific, I might have factored that in to my purchase choice.

You got lied to by a "say anything to get them off the phone" employee. Not that uncommon, unfortunately.

Carrier billing might be plan specific but its not device specific.

Sent from my HOX

**cwells** · 06-25-2012, 10:35 AM

Originally Posted by icebike

You got lied to by a "say anything to get them off the phone" employee. Not that uncommon, unfortunately.

Carrier billing might be plan specific but its not device specific.

Sent from my HOX

I figured this much too, I was gonna say the guy he got probably wanted to get off the phone.

**sant.srinivasan** · 06-25-2012, 10:46 AM

I tried to buy SwiftKey app over the weekend through Carrier billing option. It didn't work, instead used a credit card to buy it.

BTW, the app is on sale for $1.99 now.

**jalb** · 06-25-2012, 10:49 AM

Hmm. Now I'm confused. It works on my Focus, but it's not even an option on my HOX, which are both on my family plan. The person I talked to was via chat support. Maybe I need to call in.

**jalb** · 06-25-2012, 11:54 AM

If anyone is still reading this, I am curious - if carrier direct billing works for you, do you use the international version of the HOX, or the standard AT&T one that is available on their US site right now?

Also, custom rom or vanilla?

**Verdes8891** · 06-25-2012, 12:46 PM

Might want to contact AT&T customer service to make sure you do not have any purchase blockers on your line.

**jalb** · 06-25-2012, 03:33 PM

Originally Posted by Verdes8891

Might want to contact AT&T customer service to make sure you do not have any purchase blockers on your line.

I will give them a ring, but it seems like if it was related to my plan, I wouldn't have carrier billing on my Focus either.

**Verdes8891** · 06-25-2012, 04:27 PM

Originally Posted by jalb

I will give them a ring, but it seems like if it was related to my plan, I wouldn't have carrier billing on my Focus either.

Are you using the same number on both the focus and one x?

**jalb** · 06-25-2012, 04:28 PM

Originally Posted by Verdes8891

Are you using the same number on both the focus and one x?

Yes.

**Verdes8891** · 06-25-2012, 04:44 PM

Originally Posted by jalb

Yes.

Then you are correct, it wouldnt be a purchase blocker or anything dealing with your account. My One X has the option for carrier billing on it. But my work has a purchase blocker on it so it does not go through. Is your one x updated to the latest software?

**cwells** · 06-25-2012, 05:10 PM

Figured I would let you know I just made a purchase in the play store and it billed to my at&t account. I'm running stock Rom, not rooted. Hope this helps so at least you know it's not phone specific.

Sent from my HTC One X using Android Central Forums

**jalb** · 06-25-2012, 05:32 PM

Originally Posted by Verdes8891

Then you are correct, it wouldnt be a purchase blocker or anything dealing with your account. My One X has the option for carrier billing on it. But my work has a purchase blocker on it so it does not go through. Is your one x updated to the latest software?

I think so... I went into settings and clicked the software update button, and it loads for a while, then just goes away. It doesn't say "no update found" or anything like that.

Originally Posted by cgwells

Figured I would let you know I just made a purchase in the play store and it billed to my at&t account. I'm running stock Rom, not rooted. Hope this helps so at least you know it's not phone specific.

Sent from my HTC One X using Android Central Forums

Thank you for that! It makes me want to keep trying. I must be doing something wrong.

**jalb** · 06-28-2012, 07:36 PM

lol, I talked to a new rep, and this one told me it's HTC PHONES that have no carrier billing, that it's only available on Samsung phones.

**icebike** · 06-28-2012, 08:58 PM

Originally Posted by jalb

lol, I talked to a new rep, and this one told me it's HTC PHONES that have no carrier billing, that it's only available on Samsung phones.

Its also available on Motorola phones, so again wrong information just to get you off the phone.

Missing carrier billing option

All of the following must be true for you to see carrier billing as an option:

You must be using your carrier’s network (3G/4G), not wireless.
You must purchase from Google Play on your device, not on the web.
You must be in good standing with your carrier and have not exceeded your carrier’s cap on monthly spending.
Your device/service plan must be opted in for premium content purchases.
Your device must be provisioned for use with direct carrier billing.

So they are giving you the runaround.

Sent from my A700 using Tapatalk 2

**jalb** · 06-29-2012, 09:43 AM

Yeah, they're full of it. They don't now what's wrong.

**silverlogic** · 07-02-2012, 12:48 AM

Are you still not able to bill to your acct?

Sent from my HTC One X using Tapatalk 2

**unopepito06** · 07-02-2012, 01:03 PM

I just got an AT&T One X, couldn't figure out how to carrier bill. Called support and she walked me though it. All I had to do was click Install, then a confirm screen popped up with my credit card number and a "purchase" button. When I clicked on the credit card number itself, it's actually a drop down menu, and Bill My AT&T Account was right there. I don't know if you have to attach a credit card first, but that's what was tripping me up, the credit card number listed is actually just item 1 in a drop-down menu.

Good luck!

**Kevin O'Quinn** · 07-02-2012, 02:57 PM

Originally Posted by unopepito06

I just got an AT&T One X, couldn't figure out how to carrier bill. Called support and she walked me though it. All I had to do was click Install, then a confirm screen popped up with my credit card number and a "purchase" button. When I clicked on the credit card number itself, it's actually a drop down menu, and Bill My AT&T Account was right there. I don't know if you have to attach a credit card first, but that's what was tripping me up, the credit card number listed is actually just item 1 in a drop-down menu.

Good luck!

That didn't work for me. It had my current card and the one I used to use that expired.

**jalb** · 07-02-2012, 03:49 PM

Originally Posted by silverlogic

Are you still not able to bill to your acct?

Sent from my HTC One X using Tapatalk 2

Still a no-go, sadly.

Originally Posted by unopepito06

I just got an AT&T One X, couldn't figure out how to carrier bill. Called support and she walked me though it. All I had to do was click Install, then a confirm screen popped up with my credit card number and a "purchase" button. When I clicked on the credit card number itself, it's actually a drop down menu, and Bill My AT&T Account was right there. I don't know if you have to attach a credit card first, but that's what was tripping me up, the credit card number listed is actually just item 1 in a drop-down menu.

Good luck!

I don't have that option - when I tap on the credit card, it just gives me the option to add another card.