Contacted HTC/ATT...

**ANDROIDinOZ** · 07-02-2012, 08:43 PM

I have a HTC ONE X from Att. I had what I originally thought was a flawless phone but discovered after a few weeks use that I had a problem w/ the battery as it would drain way too fast (you could watch the % go down while staring at the screen

) and then of course the wifi connectivity issue. Specifically my HOX would do fine at my home and work wifi access points but could not reliably connect to other points while out traveling. I would have to turn airplane mode on/off and restart to get it to connect...this is completely unacceptable.

I contacted ATT but since I'm past my 30 days they would only offer a referbished phone. I contacted HTC and after a lengthly phone call and worked my way up to someone who actually knew something about the phone HTC admitted thay my phone (identified by the IMEI and build #) was a phone w/ "known hardware failure" issue. I was advised to contact ATT and obtain a phone w/ a serial number that began HT25XXXXXXXX. My current phone is a HT24XXXXXXXX. The agent explained how the serial numbers where configured and specifically stated that HT23 and HT24 phones are known for wifi and battery issue and should be returned to the point of sale for exchange or whatever that seller will do. They did offer to repair it but I'd have to be w/out a phone for up to 2 weeks

Now I have ATT sending me a new phone but they stated it may be refurbished but since it's so close the the HOX release date that referbs may not be available and a new one might be sent instead.

This whole process took me many phone calls and putting up w/ the blatherings of many a nit-wit but hopefully I'll get a working phone when all is said and done. I love my HOX and although my issues weren't as prevalent as others I still do expect a replacement to be functioning at 100% like the original should have.

**jlh73** · 07-02-2012, 09:57 PM

My hox serial # starts with ht24. I've never had a problem with the battery or WiFi. In fact this phones battery is the best I've ever had. I'm also updated to 1.85 if that makes a difference.

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**varsityhacker** · 07-03-2012, 08:10 AM

HT23 here and don't have the wifi issue, just weird battery drain at times.

**furygoalbrtis39** · 07-03-2012, 12:19 PM

Yes! I have HT25xxxx

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**ANDROIDinOZ** · 07-03-2012, 12:23 PM

Lucky you, hopefully ill join the club shortly

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**brekfest** · 07-03-2012, 01:09 PM

I have HTC25xxx, and have major issues with the battery, but wifi works fine.

**ANDROIDinOZ** · 07-03-2012, 05:42 PM

Originally Posted by brekfest

I have HTC25xxx, and have major issues with the battery, but wifi works fine.

oh boy...

I just want one that works! I preordered mine and would like to see a return on my investment in the form of enjoyment for my cutting edge mobile handset technology!

**ANDROIDinOZ** · 07-03-2012, 08:37 PM

Well my replacement has shipped today (that only took a day to process) and is shipping from the same location that my original HOX shipped from (some place down in TX). I don't know where the refurbs ship from but hopefully mine is a new production and 100% reliable!

**pounder001** · 07-03-2012, 09:54 PM

HTC24, here and no wifi or battery issues

**quicksilver53** · 07-05-2012, 07:48 PM

HT24 here and none of the above mentioned problems so far. Fingers crossed.

**ANDROIDinOZ** · 07-07-2012, 10:49 AM

The replacement arrived yesterday; it's a HT26 and I suspect it probably a new phone. It seems to be fine and no issues that I previously had.

Oddly the last few hours of use on my old phone it stopped being able to make or receive calls unless you did the airplane mode on/off trick. I'm happy to have a new working phone as I do enjoy my HOX!

**towerdave** · 07-09-2012, 11:24 PM

Mine is HT24 and I'm definitely having wifi issues. Should I call HTC, at&, or take it to an at& corp store to be looked at?

TD

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**ANDROIDinOZ** · 07-10-2012, 06:35 PM

Originally Posted by towerdave

Mine is HT24 and I'm definitely having wifi issues. Should I call HTC, at&, or take it to an at& corp store to be looked at?Forums

HTC will fix the phone but it could take up to two weeks and you do not get a replacement. If you are w/in your first 30 days of owning the phone ATT will take it back. If out of the 30days then you either live w/ it or send it in and get a refurbished one. My "refurbished" HOX is new probably (judging from the new serial number, HT26XXXXXX and that it showed no signs of use). ATT said new phones are being sent out as replacements but there is no guarantee what you would get. My replacement took about 3 days to arrive after calling and requesting the replacement. Word of advice if you go through ATT for a replacement; be polite, kind, and patient. You may have to talk to several people and they will ask you to do a factory reset of the device before issuing a replacement handset. They are obligated to have you work through some technical fixes but just tell them you've tried it all and nothing fixed the problem and you want a new phone...period. Att sends you a replacement device and gives you 10 days to return the original in a postage paid box so you'll never be w/out a mobile.

**towerdave** · 07-10-2012, 07:40 PM

Thanks. I might try calling AT&T. This is getting annoying.

TD

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**urbhusker** · 07-14-2012, 04:27 PM

Just called AT&T due to Wi-Fi issues. Took an hour is all and they are sending a replacement out. Hopefully it's a new one and a 26.

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**acles003** · 07-14-2012, 04:49 PM

Originally Posted by urbhusker

Just called AT&T due to Wi-Fi issues. Took an hour is all and they are sending a replacement out. Hopefully it's a new one and a 26.

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Ditto. Called AT&T yesterday and I should be getting a replacement on July 19th.

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**ANDROIDinOZ** · 07-14-2012, 05:00 PM

Originally Posted by acles003

Ditto. Called AT&T yesterday and I should be getting a replacement on July 19th.

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Keep us posted on what's being sent out as a replacement handset; im curious about serial numbers and the functioning of the new ones.

**acles003** · 07-15-2012, 10:30 AM

Originally Posted by ANDROIDinOZ

Keep us posted on what's being sent out as a replacement handset; im curious about serial numbers and the functioning of the new ones.

Will do. I'll report back on Thursday.

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**ANDROIDinOZ** · 07-20-2012, 09:31 PM

Originally Posted by acles003

Will do. I'll report back on Thursday.

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Any luck w/ the replacement phone?

**acles003** · 07-21-2012, 07:46 AM

Yep, I got it on Thursday. It's a H26 model, the phone I returned was a H24. WiFi works, as does everything else.

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**its_miller_time** · 07-21-2012, 09:49 AM

I believe the WiFi is a software issue, regardless of serial number. I have a H26 ans still blows...

**urbhusker** · 07-21-2012, 09:37 PM

Received my replacement Tuesday. It too was a 26. So far so good.

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**xXBLACKBERRYXx5** · 07-21-2012, 09:50 PM

Originally Posted by acles003

Yep, I got it on Thursday. It's a H26 model, the phone I returned was a H24. WiFi works, as does everything else.

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Multitasking too? O.o

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**urbhusker** · 07-22-2012, 11:55 AM

Spoke too soon. Phone shut off sometimes while grocery shopping. Got home and it wouldn't turn on (happened once on my first HOX). After taking out SIM card it started. I have no idea why this is happening. Plus Wi-Fi still has issues. Have to turn on airplane mode then shut it of for Wi-Fi to work sometimes. Think they'll replace this with a galaxy 3?

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**Iamdunne** · 07-22-2012, 03:14 PM

I had 6 months of problems with a Skyrocket. At first I was talking to AT&T on the phone, each time the person would have me reinvent the wheel with a battery pull, looking at settings, resetting phone. Phone was swapped out for same phone twice. Next I started going to my local store and swapping sim cards and they tried there best to see how they could help. After about 6 months the manager himself was on the phone in front of me trying to do his best to swap out the phone for me. At first they refused and then their only offer was they would swap it for several old non LTE phones. The manager tried and all my contact and trips to store were some what documented (I would ask at least). I was so disgusted told them I was going to take our family plan of 5 lines (our bills are $300/month) elsewhere and they didn't care. The manager got off the phone just shaking his head and ended up letting me do an early upgrade on one of our lines. My local store was very helpful but it appeared (at least in my case) that AT&T would not swap it out for anything at my level or above.

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