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  1. #26  

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    Just got off the phone with AT&T. The guy I spoke with promised an update in the next two weeks that will fix my wifi issue. He said that HTC has acknowledged a software issue and is readying this update. He's supposed to call next week with a further update.

    He also had me power off and remove my SIM, and did something on his end, then had me put the SIM back in and power on. Said he was sending some sort of minor update, but I didn't see anything happen.

    My wifi seems to be a bit better, not disconnecting so much.

    TD

    Sent from my HTC One X using Android Central Forums
    Last edited by towerdave; 07-28-2012 at 08:27 PM.
  2. #27  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    I have an escalation item in with HTC about a wifi issue, (different then this one, but perhaps related). Mine is the International version.

    The rep called me back yesterday and said there was an OTA update coming in the "next few weeks" to fix this issue. He did not know precisely when, he says they purposely do not tell Phone Support people the precise date.

    He did say the international version is serviced direct from HTC and not from the carrier, so he says there is usually much less delay, because the carriers do not get a chance to impose delays. (Another reason why I always by non-carrier phones).

    Asked him about "Best WIFI Performance" and he said it does not really increase power, it just prevents the WIFI chip set from going into low power sleep mode. (At the expense of about twice the battery usage that wifi would otherwise take).

    Because of the way TCP/IP works, mobile wifi chipsets can reduce power very deeply, and if they miss some packets its ok, because they just request a resend. It doesn't matter if they don't it right away because the phone is asleep in your pocket. The wifi connection is still up and running, but its just running very slowly.

    Even in this sleep state its still watching for sockets to become readable (data waiting to be received) to handle push notifications. If it senses a notification, it raises its power state to handle the data, but it might miss a few packets and have to ask for a re-transmission.

    I'm beginning to think the problem the OP mentioned is that the sleep state is too deep, and nothing is getting through. Plugging into USB prevents it from sleeping.

    Maybe Best WIFI Performance would work as well, but it does use more battery.
  3. #28  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    This may not be relevant, but I'll throw it in just in case.

    I have never had wi-fi issues with my phone and have been perplexed by these reports. I have it set to always on.

    My serial number starts with h25. I haven't seen that posted yet. Could it be a batch issue and I just got lucky? Just a guess at this point.

    Can anyone who doesn't have the issues check their serial to see how it applies. If it is that simple, request that series on an exchange and see of the'll do it.
  4. Thread Author  Thread Author    #29  
    dmxjago's Avatar

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    My new replacement was a HT26 and no issues. My old phone was HT23.

    Sent from my HTC One X using Android Central Forums
  5. #30  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    How can you tell which version of the HOX you have?
  6. Thread Author  Thread Author    #31  
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    You can goto settings, about and check serial#

    Sent from my HTC One X using Android Central Forums
  7. #32  

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    I'm going on two days now since the update with no wifi disconnects like before. So far, so good.

    TD

    Sent from my HTC One X using Android Central Forums
  8. Thread Author  Thread Author    #33  
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    I have not received the upfate yet


    Sent from my HTC One X using Android Central Forums
  9. #34  

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    I have the h24 version, bought. 2 months ago. I don't have any wi-fi issues.

    Sent from my HTC One X using Android Central Forums
  10. #35  

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    Quote Originally Posted by sant.srinivasan View Post
    I have the h24 version, bought. 2 months ago. I don't have any wi-fi issues.

    Sent from my HTC One X using Android Central Forums
    I got my phone on launch day and have H24 only wifi issues I ever had/have is when I am a distance from router the wifi umbrella may fluctuate from full bars down to just the dot where I wonder if I am going to lose wifi.

    Sent from my HTC One X using Android Central Forums
  11. #36  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    I have a H26HW series and the update improved the phone in certain instances.
    My browser is worse than ever and it seems .repeated to the WiFi radio witch sucks when it comes to range. My browser is constantly lagging or locking up even freezing. I can totally lock up, flush cache restart, and the problem is cured for a few minutes...if I go into the living room the browser craps out, then walking back to my room where the router is, the browser starts working again. Do i have the same problem when I turn WiFi off...nope.!
    If it wouldn't be for the drop dead gorgeous display on this phone, I would jump ship. Any help would be appreciated. l want to cure the problem first not just slap in another browser.
    Last edited by ItsaRaid; 08-06-2012 at 11:29 PM.
  12. #37  
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    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    Can anyone confirm that the new OTA udpate has fixed the delayed notifications when the phone is on wifi and sleeping? This thread talks about two issues, Wifi disconnecting, and wifi sleep state and notification delays. Specifically I'm interested in notification delays. I actually own an Evo LTE, and I experience the same notification delays as I've outlined in this post on the HTC forums: Notifications Late on Wifi when screen is off. FIX THIS HTC!!! - HTC EVO

    I'm compiling a list of threads where people are talking about this notification/wifi sleep issue, and so far, this thread seems the most complete.
  13. #38  

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    Quote Originally Posted by timtlm View Post
    Can anyone confirm that the new OTA udpate has fixed the delayed notifications when the phone is on wifi and sleeping? This thread talks about two issues, Wifi disconnecting, and wifi sleep state and notification delays. Specifically I'm interested in notification delays. I actually own an Evo LTE, and I experience the same notification delays as I've outlined in this post on the HTC forums: Notifications Late on Wifi when screen is off. FIX THIS HTC!!! - HTC EVO

    I'm compiling a list of threads where people are talking about this notification/wifi sleep issue, and so far, this thread seems the most complete.
    I got an ht24 replacement with 2.2 update and no WiFi/notifications issues.

    Sent from my HTC One X
  14. #39  
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    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    Quote Originally Posted by erwaso View Post
    I got an ht24 replacement with 2.2 update and no WiFi/notifications issues.

    Sent from my HTC One X
    Thanks for the reply. Did you have any delayed notification issues prior to getting your replacement? In my case wifi is very stable, and it is connected all of the time, but if I send myself a talk message from another account, the notification is delayed, or doesn't come in until I turn the screen on.
  15. #40  

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    Quote Originally Posted by timtlm View Post
    Thanks for the reply. Did you have any delayed notification issues prior to getting your replacement? In my case wifi is very stable, and it is connected all of the time, but if I send myself a talk message from another account, the notification is delayed, or doesn't come in until I turn the screen on.
    Hate to sound like a phone rep but it could be a network issue. Have att reset your imei.

    My last hox was HT25 and flawless even before root/rom. The issue I had was the sim reader somehow broke and wouldn't read any sim card I put in.

    Sent from my HTC One X
  16. #41  
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    Quote Originally Posted by erwaso View Post
    Hate to sound like a phone rep but it could be a network issue. Have att reset your imei.

    My last hox was HT25 and flawless even before root/rom. The issue I had was the sim reader somehow broke and wouldn't read any sim card I put in.

    Sent from my HTC One X
    Well, I actually have an evo lte (sprint cdma). Also, this issue is only with wifi. This appears to be an issue with all of the HTC one series phones, though. I know the one x recently got the 4.0.4 OTA update, and I assume my EVO LTE will get it soon too. Previous comments mentioned that htc said this would be fixed in an upcoming OTA. So, I'm just wondering if any of the users who have been having this issue can confirm that it has been fixed after the recent OTA update.
  17. #42  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    FYI I have the delayed notifications issue while on wifi on my One S. When screen is on, wifi works perfectly and never disconnects. But when I turn screen off, it often takes awhile (at least 5-10 minutes) for notifications to sound.

    This is only on wifi. On mobile data, I get notifications within 2-5 seconds or so.
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  18. #43  
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    Quote Originally Posted by chrikenn View Post
    FYI I have the delayed notifications issue while on wifi on my One S. When screen is on, wifi works perfectly and never disconnects. But when I turn screen off, it often takes awhile (at least 5-10 minutes) for notifications to sound.

    This is only on wifi. On mobile data, I get notifications within 2-5 seconds or so.
    Yes, I really think that this is an issue with the entire htc one line. Incredible 4g (verizon one s) users are also experiencing. Someone on another forum mentioned using an app called regpon wifi keepalive in order to keep the phone from going into deep sleep while on wifi. It does work, and I get notifications immediately. It actually puts a partial wake lock on the phone to prevent deep sleep. Wake locks typically cause bad battery life, but I've been testing it for a few days, and battery life is still very good for me. If you try it, check both boxes. The first check box starts the service, and the 2nd one will tell it to turn off the service when wifi is disconnected. It's not an ideal fix by any means, but it works.
  19. #44  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    Decided to try something....turned WiFi off, and messed around in the One X forum here without any difficulties! When I went and turned WiFi back on, after viewing some posts here the browser got hung up again. Anyone have some ideas? Can it be a Bad WiFi radio?
  20. Thread Author  Thread Author    #45  
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    Will try out regpon WiFi keep alive

    Sent from my HTC One X using Android Central Forums
  21. #46  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    Hi,

    I to am having these wifi issues with an HTC One S on T-Mobile. While the phone is plugged in, notifications work as expected even while the screen is off. Once it's off the charger though, they're quite random. It takes at least a minute for them to show up.

    Any news from anyone about this issue would be welcome. I know the keep alive apps work, but this really shouldn't be necessary.
  22. Thread Author  Thread Author    #47  
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    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    From my testing I found out that all along the issue is you need to go into settings>wifi>advance wifi settings and enable "the best performance" feature for wifi. It will drain your battery more, but seems to do the trick. FYI it might take a couple of minutes before it settles and starts to work perfect. When i used to toggle that option and test immediately sometimes i would not get the alerts with the screen off and it was just because i never gave it enough time to settle. So now in data mode or wifi mode i get all my alerts. Sometimes i still switch back to normal wifi mode in order to save battery.
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  23. #48  
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    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    Quote Originally Posted by Movadoevo8 View Post
    From my testing I found out that all along the issue is you need to go into settings>wifi>advance wifi settings and enable "the best performance" feature for wifi. It will drain your battery more, but seems to do the trick. FYI it might take a couple of minutes before it settles and starts to work perfect. When i used to toggle that option and test immediately sometimes i would not get the alerts with the screen off and it was just because i never gave it enough time to settle. So now in data mode or wifi mode i get all my alerts. Sometimes i still switch back to normal wifi mode in order to save battery.
    Best Wifi Performance kills the battery worse than being on 3g. Plenty of other devices work correctly with wifi notifications. This is a workaround at best, and not a solution. Using an app called REGPON Wifi KeepAlive is also a workaround, and doesn't kill the battery nearly as much as best Wifi Performance.
  24. Thread Author  Thread Author    #49  
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    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    Quote Originally Posted by timtlm View Post
    Best Wifi Performance kills the battery worse than being on 3g. Plenty of other devices work correctly with wifi notifications. This is a workaround at best, and not a solution. Using an app called REGPON Wifi KeepAlive is also a workaround, and doesn't kill the battery nearly as much as best Wifi Performance.
    FYI i tried using REGPON WiFi KeepAlive and doesn't do a single thing. I still have the same issues with wifi being off when i put the phone to sleep.

    - - - Updated - - -

    Quote Originally Posted by timtlm View Post
    Best Wifi Performance kills the battery worse than being on 3g. Plenty of other devices work correctly with wifi notifications. This is a workaround at best, and not a solution. Using an app called REGPON Wifi KeepAlive is also a workaround, and doesn't kill the battery nearly as much as best Wifi Performance.
    FYI i tried using REGPON WiFi KeepAlive and doesn't do a single thing. I still have the same issues with wifi being off when i put the phone to sleep.
  25. #50  

    Default Re: HTC ONE X - WiFi Experience on 2 new phones - AT&T

    Any new suggestions? :/
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