HTC One XL (AT&T) Stuck in Headphone Mode.

**lesjeff** · 07-16-2012, 02:11 PM

Hi all,

First post, but I've been reading the forums for a while. Anyway, I've had my phone for about a month. About 2 weeks ago I started having this issue where the phone stays in headphone mode (icon remains in the status bar) even after the headphones have been removed. As a result, I cannot hear the phone speakers for either calls or music. Interestingly, a simple reboot will fix the problem, but completely turning the phone off and back on does not. I get a message right before the reboot warning me that all temporary files will be lost; I don't see that message before turning the phone off. I'm guessing that since a reboot fixes the problem (until I plug the headphones in again) it is somehow software related, but maybe I'm wrong? Anyone else experience a problem like this? Anyone have a solution?

Thanks for your help!

Jeff

**nokia4life** · 07-16-2012, 05:59 PM

What's a one xl? I have an att one x what's different with the xl

Sent from my HTC One X using Tapatalk 2

**icebike** · 07-16-2012, 08:18 PM

Originally Posted by cashinout

What's a one xl? I have an att one x what's different with the xl

Sent from my HTC One X using Tapatalk 2

The AT&T One x is really just a rebranded HTC One XL. L=LTE.

**icebike** · 07-16-2012, 08:19 PM

Originally Posted by lesjeff

Hi all,

First post, but I've been reading the forums for a while. Anyway, I've had my phone for about a month. About 2 weeks ago I started having this issue where the phone stays in headphone mode (icon remains in the status bar) even after the headphones have been removed. As a result, I cannot hear the phone speakers for either calls or music. Interestingly, a simple reboot will fix the problem, but completely turning the phone off and back on does not. I get a message right before the reboot warning me that all temporary files will be lost; I don't see that message before turning the phone off. I'm guessing that since a reboot fixes the problem (until I plug the headphones in again) it is somehow software related, but maybe I'm wrong? Anyone else experience a problem like this? Anyone have a solution?

Thanks for your help!

Jeff

Does plugging in the headphone and then unplugging help?

**lesjeff** · 07-17-2012, 05:23 AM

No. I can plug and unplug to my heart's content, but no dice. I gave in and performed a factory reset last night, in hopes of solving the problem. I tested it out before installing any apps, but the problem remains, and still goes away with a simple reboot. I guess maybe it is hardware related; like some kind of stuck switch in the headphone jack or something. I really don't want to be without my phone for weeks, but I guess this one needs to go in for repair...

**Jtshurtleff** · 07-17-2012, 12:24 PM

If you call AT&T and tell them what you have done they will send you a new one and then you can send yours in to them. Shouldn't have to go without a phone at all.

Sent from my iPad using Tapatalk HD

**icebike** · 07-17-2012, 01:55 PM

Originally Posted by lesjeff

No. I can plug and unplug to my heart's content, but no dice. I gave in and performed a factory reset last night, in hopes of solving the problem. I tested it out before installing any apps, but the problem remains, and still goes away with a simple reboot. I guess maybe it is hardware related; like some kind of stuck switch in the headphone jack or something. I really don't want to be without my phone for weeks, but I guess this one needs to go in for repair...

It might be something in the headphones jack. Like a tip of a headphones plug that fell off, or a broken micro switch.

If this was an older phone I would suggest you run Headset Button Controller from the play store, but since it's brand new I would take it back and get it replaced.

You shouldn't have to be fighting this problem on a new phone.

Sent from my HOX

**lesjeff** · 07-17-2012, 03:03 PM

Thanks guys, I called ATT and they're sending out a replacement. Is it likely I'll get a new phone, or a refurb?

**its_miller_time** · 07-17-2012, 04:21 PM

Refurb. My wife dropped her three day old one x and got a refurbished unit with the WiFi issue. They are sending another one soon but I'm not sure when as they have to wait for the original damaged phone to be returned.

**dmxjago** · 07-19-2012, 12:39 PM

I would perform a factory reset and wipe all data as well. That might resolve your issue.

**thedroidfanatic** · 07-24-2012, 05:38 AM

The reason it isn't fixed on turning it off and on again Is that u probably have Fastboot in settings-power turned on, which doesn't actually turn ur phone.off, but hibernates it, its also bad for battery life

Sent from my HTC One X using Android Central Forums

**Crisron7** · 01-23-2013, 09:59 PM

Hi Jeff,

I am facing the same problem which you have mentioned.
I have unlocked AT&T version of HTC ONE X.
Problem is i reside in INDIA , so i dont ve warranty outside USA.

So did you find out the root cause of that issue ?
This issue happens only during calls and music.
However when i get any notifications i can hear it loud via speakers.

I tried using headset blocker app, but it doesnt work for me . .
dont know if headset button controller or SoundAbout help in my case .
Any help /suggestions ??