Fix for bricked AT&T update

**DrComputer** · 08-03-2012, 12:29 PM

I figured out how to fix my phone after the "black screen" update. I downloaded the latest working firmware file and re-installed it and the phone came back up just fine. Just download "RUU_Evita_UL_Cingular_US_1.85.502.3_R2_Radio_0.17.32.09.12_10.86.32.08L_release_262092_signed" and restore the phone.

**bawboh86** · 08-03-2012, 12:35 PM

Can you post this in the "AT&T HOX Update" thread, along with a link to the file download? I didn't personally have an issue with the update, but there are some people over there that I think would GREATLY appreciate that tidbit of information.

**DrComputer** · 08-03-2012, 12:41 PM

That's why I started a new thread so it wouldn't get mixed in with all of the other comments.

Just do a google search for the file and download it from one of the many sites that has it.

Also, after restoring the phone and before loading any apps or data on it I did a "Check for update" and it downloaded the AT&T update again and installed without a problem.

**bawboh86** · 08-03-2012, 12:43 PM

Originally Posted by DrComputer

That's why I started a new thread so it wouldn't get mixed in with all of the other comments.

Fair enough.

**lesjeff** · 08-03-2012, 01:49 PM

Originally Posted by DrComputer

I figured out how to fix my phone after the "black screen" update. I downloaded the latest working firmware file and re-installed it and the phone came back up just fine. Just download "RUU_Evita_UL_Cingular_US_1.85.502.3_R2_Radio_0.17.32.09.12_10.86.32.08L_release_262092_signed" and restore the phone.

How exactly would one restore to this file? I connected my bricked phone to my computer, but the computer doesn't recognize the phone as a storage device, in its current state.

Thanks!

**DrComputer** · 08-03-2012, 04:40 PM

Make sure you press and hold the power button until the phone turns on. Although you won't see anything on screen you will hear the startup jingle and the buttons on the bottom will light up. The firmware restore program should then see the phone and restore correctly.

**lesjeff** · 08-03-2012, 09:33 PM

No dice. My phone shows up as a CD drive, and I cannot access it at all, like it needs another driver or something. Same thing happened on my work PC.

Sent from my Nexus 7 using Tapatalk 2

**DrComputer** · 08-03-2012, 10:13 PM

Originally Posted by lesjeff

No dice. My phone shows up as a CD drive, and I cannot access it at all, like it needs another driver or something. Same thing happened on my work PC.

You don't need to copy anything to the phone. Download the firmware EXE file I talked about above and run it. As long as the phone is on and plugged in via USB, the firmware upgrade program will find it and re-flash it to the old firmware.

**lesjeff** · 08-03-2012, 10:36 PM

Originally Posted by DrComputer

You don't need to copy anything to the phone. Download the firmware EXE file I talked about above and run it. As long as the phone is on and plugged in via USB, the firmware upgrade program will find it and re-flash it to the old firmware.

Fixed it! I kept running into a problem where the RUU program couldn't find my phone. I downloaded HTC Sync and suddenly it found my phone! I'm currently on my second attempt at downloading the new OTA; fingers crossed!

Whether it works or not, I've got a new phone coming from AT&T tomorrow. If this works I'll probably keep one phone stock, and play around with rooting and roms on the other.

Thanks for the tip, I really appreciate it!

**zschallz** · 08-09-2012, 10:03 AM

I was able to fix this by installing the update available on HTC's website from my computer. You will lose all data, root, or whatever on the phone doing it, however.

or from

**droidmood** · 08-18-2012, 04:41 PM

Originally Posted by DrComputer

I figured out how to fix my phone after the "black screen" update. I downloaded the latest working firmware file and re-installed it and the phone came back up just fine. Just download "RUU_Evita_UL_Cingular_US_1.85.502.3_R2_Radio_0.17.32.09.12_10.86.32.08L_release_262092_signed" and restore the phone.

Will this erase the contents of the /sdcard directory? I ran into this "black screen" after updating today, AT&T is sending me a new phone but I have a bunch of photos I don't want to loose. Thanks.

**bperkins24** · 08-18-2012, 08:59 PM

i need to know if it will delete all photos stored on the phone as well. i just got back from a 3 week trip to europe and don't want to lose all of my photos and videos! i could care less about anything else on the phone but i really need those pictures!

**erwaso** · 08-19-2012, 08:39 AM

It WILL NOT delete your sd card data. I've downloaded 2.2 through htc website and it doesn't touch it.

**droidmood** · 08-19-2012, 08:23 PM

Okay, I just went ahead and ran the 2.2 RUU. The phone is fixed and I still have the contents of /sdcard including all the pictures I was worried about loosing. The rest of the phone seems to have been reset (I had to reenter my Google account information, WiFi setup and so forth)

Anyone else who is having this problem, go ahead to htc's website at:

Thanks for the help!

**thegadgeteur** · 08-21-2012, 08:10 AM

I had this same issue last night - updated (or was in the process of) to 4.0.4 on a brand new, stock One X. Came back about 30 minutes into the update and had the dreaded red triangle. Reboots resulted in nothing more than a splash screen which led to a black screen.

I installed HTC sync app on computer, downloaded the RUU.exe file talked about above and plugged in my phone. Windows recognized the phone but it never showed up as a drive or anywhere else. HTC Sync app also never actually found the phone. Ran the .exe and it found it, flashed stock image and once rebooted after installing, was found by windows and HTC sync.

Crisis averted.