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I learned yesterday when I took my HOX to a service center in Schaumburg, IL how to do a hard reset. Hold the power button and the volume down button at the same time. Now if you are talking a factory data reset you go to settings,memory, scroll down to last option.
Fyi had to go there because talked on my phone over an hour and person on other end couldn't hear me after awhile. I have a Microcell tower and realized my phone was not connected to it so went to restart my phone in hopes it would connect and phone wouldn't power up. Drove the 45 minutes to factory warranty service center for At&t and after she did the reset it initially did nothing and she was about to move on and it booted up. She told me she really hasn't seen any HOX in there,and said they wouldn't have been able to swap the phone because it is so new they don't have any. Suggested to just call the phone number for warranty if problems soon for replacement, that replacement would have to be shipped.
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