Original story here xda-developers - View Single Post - HTC Bootloader and Warranty an on-line conversation
They claimed that unlocking the bootloader means "giving up all parts of warranty". (And yet they promise that the screen part could be fixed without charge again, quite contradict I think..) I find myself cannot accept this and think that they actually are trying to use their 'internal policy' to override my right. If anyone knows how to deal with them please lend me some help. I am not a lawyer and wish to know what am I to do. I purchased the phone via handtec and the phone was shipped to Hong Kong. If I cannot get them fix my phone freely, at least I wish to let everyone know how they treat their customers who purchased their fragship smartphone at the 1st day being available.
Regards,
Kenneth
HI, My HOX was shipped with yellow tint on the left top corner. I unlocked the bootloader at the 1st day I received the phone. After abt 2 month the tint wont go away and I asked HTC for repair. 1 day later they phoned me and claimed that since I unlocked the bootloader, and the repair would 'require a change of motherboard' thus I would have to pay $300 for that. I insisted that the problem was obviously a hardware defect but not caused by custom software. Few hours later they phoned again and claimed the repair could be done 'without touching the motherboard' and thus no fees required. And the 'repaired screen' actually suffered from flickering problem for high-medium brightness, obvious while displaying grey color, although that could be fixed with using recent stock/some other chosen kernel.
And some days ago I was back from trip and when I turned off the airplane mode, the SIM card could not be detected. This time I go again to HTC for the SIM and screen flickering problem, and few hours ago they gave me the same statement like last time, while this time it's 'the repair must require a change of motherboard and thus the fee etc etc etc' and I replied like last time. This time I wonder what s gonna happen : /. This time I am not confident that they would go easy and change another set of screen and board for me.
@f4flake
When you said someone reassured you after the 1st conversation that the warranty state would not be touched due to unlocked bootloader/ custom ROM, was it HTC 's ppl or the provider's ppl ?
Regards,
Kenneth
Update: HTC just called back and refused repairing the phone without charging me 'as they cannot be sure if the unlocked bootloader caused the sim detection error'. I think may be I need to summit a complant to the consumer council.
They claimed that unlocking the bootloader means "giving up all parts of warranty". (And yet they promise that the screen part could be fixed without charge again, quite contradict I think..) I find myself cannot accept this and think that they actually are trying to use their 'internal policy' to override my right. If anyone knows how to deal with them please lend me some help. I am not a lawyer and wish to know what am I to do. I purchased the phone via handtec and the phone was shipped to Hong Kong. If I cannot get them fix my phone freely, at least I wish to let everyone know how they treat their customers who purchased their fragship smartphone at the 1st day being available.
Regards,
Kenneth