12-16-2016 11:59 AM
42 12
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  1. tubista's Avatar
    I have htc one x plus and I created a password for "secure box" inside my messaging app and now I can't access it - it's giving me "incorrect password" message. Is there a way of resetting your password for the secure box without having to know the actual set password?

    thanks
    denitab and Tokyo619 like this.
    11-30-2012 06:23 PM
  2. icebike's Avatar
    I'd recommend you contact Box at their website.

    If it were easy to recover, it would pretty insecure.
    12-01-2012 08:24 PM
  3. Mendalex93's Avatar
    do you know the Website to the Original Installed Secure Box on HTC EVO 4G LTE? i dont recall making a password for my Secure Box in my Messages.. please help
    Tokyo619 likes this.
    02-11-2013 09:08 AM
  4. Misbah Khurram's Avatar
    em facing da same problem, help me out ....
    Tokyo619 likes this.
    05-16-2013 06:28 AM
  5. Anthony Morphett's Avatar
    I have A HTC one xl same problem what's box's website
    Tokyo619 likes this.
    07-22-2013 11:24 AM
  6. icebike's Avatar
    I have A HTC one xl same problem what's box's website
    Wait, you are trying to use a cloud storage app, to store your personal stuff on the web, and you don't even know how to find the manufacturer's web site!

    Unbelievable!

    Try box.com, who knows you might get lucky.

    Sent from my HTC One X using Tapatalk 2
    07-22-2013 01:11 PM
  7. Jennifer Stough's Avatar
    Wait, you are trying to use a cloud storage app, to store your personal stuff on the web, and you don't even know how to find the manufacturer's web site!

    Unbelievable!

    Try box.com, who knows you might get lucky.

    Sent from my HTC One X using Tapatalk 2
    There's no need to be snarky or make comments that could demean or belittle anothers intelligence, or make them feel bad about asking a question. No one should ever have to feel ashamed of seeking help. Many new users are also new to smartphones, or the internet in general. Greeting them in such a manner can cause them to not return. Please refrain from doing this again in the future.

    Jennifer Stough
    Forums Moderator
    Droid DNA
    07-22-2013 01:27 PM
  8. Benjamin Gramlich's Avatar
    The problem isn't with the box.net app and has nothing to do with the cloud service provided by box.net. The problem is that these users are unable to retrieve or reset the password set on the 'secure inbox' within the Messages app that HTC provides with its phones. Contacting box.net will not help at all with this issue.
    Tokyo619 and Corey Dorsey like this.
    07-22-2013 03:53 PM
  9. lostintranslation405's Avatar
    I am having the same issue. My 11 year old set the password when it was her phone. I have moved tons of messages over that are important for work, and now I'm screwed because she has no idea what it is. Its my phone line, I bought the phone and I'm the account holder. I need these messages. Please help me!!!
    Tokyo619 and denitab like this.
    09-15-2013 10:53 PM
  10. stevovr's Avatar
    If your phone is rooted there is a chance. If it is not rooted then I think your out of luck unless HTC themselves can do something.
    http://forum.xda-developers.com/show....php?t=2054401
    The third post if your rooted

    Asus Fonepad and Android Central App
    gbsb31 and randomautomatic like this.
    09-17-2013 05:43 AM
  11. Diavoliza's Avatar
    Go to the Messages (dots at the right) /Settings/General/Password and reset your Security Box password..EASY!
    11-20-2013 03:17 PM
  12. reaser's Avatar
    This doesn't help anyone. It doesn't let you reset it. You have to know the old password to change it.
    Tokyo619 and Corey Dorsey like this.
    11-26-2013 08:29 AM
  13. RideBigBlock's Avatar
    I didn't recall anyone saying anything about storing anything in a cloud! Your reading this to say what you want it to say. Believable!
    I am having the same problem. Just got off the phone with Sprint and they cant help ether! I also do not recall putting a password for "secure message box".
    I have some data in there that I need tomorrow and it looks like I am screwed! No one knows how to reset the password!
    Tokyo619 likes this.
    12-30-2013 08:22 AM
  14. Kimmyrl's Avatar
    try using your telephone number area code first. i had the same issue and didn't recall setting a password. it ended being my phone number.
    02-04-2014 04:38 PM
  15. 98417223's Avatar
    I didn'tany secure box password but can't retrieve my message
    04-23-2014 11:01 PM
  16. Josee Poirier's Avatar
    Only easy if you remember your original password!!
    04-27-2014 07:29 PM
  17. Cristian Verzea's Avatar
    Ok, now that is sooo weird.....i've been trying to guess the pass about 20 times in the messages app, and now when i had to introduce the old pass for changing it, i introduced the same pass that i knew it was right and it worked........... Thanks! Sau multumesc, caci am.o vaga impresie ca esti romanca
    07-14-2014 11:45 AM
  18. Adrian Huston's Avatar
    I was having this same problem. Never having set up a password so of course I go into settings to change it and kept getting password cannot be empty. something made me scroll up and it needed to be entered twice duh. Thought this may help
    10-15-2014 08:50 AM
  19. Jacquelyn Graves's Avatar
    OMG!!!! Thank you so much!!! I didnt know you had to enter it twice..YOU'RE THE BEST!!!!!
    10-28-2014 04:44 PM
  20. punachick's Avatar
    Having same issue nothing helps I found an online, htc live chat it's closed here in Hawaii right now I'm trying again tomorrow. If anyone finds out, please post

    httpfwd slash, Fwd slash)htc(dot)cust-serv(dot)com/chat(dot)aspx
    11-16-2014 09:54 PM
  21. Derrica Christman's Avatar
    thank you so much
    01-01-2015 08:32 PM
  22. ericthewiz's Avatar
    I Tried all the suggestions people posted and NONE OF THEM WORKED..
    So I Continued to play with it and even copied everything from my phone to my pc just in case I deleted everything while experimenting. AND THIS IS WHAT I FOUND OUT. I never had a password but it asked for one So I TYPED THE ENTIRE FIRST LINE OF YOUR QWERTY KEYBOARD For the password and confirmation AND IT WORKED. Your Welcome in Advance... Good Luck!!
    01-02-2015 03:14 AM
  23. sa911sea's Avatar
    Go to the Messages (dots at the right) /Settings/General/Password and reset your Security Box password..EASY!

    This worked exactly right I had never set a password but it was asking for one. Thank you for your help
    01-28-2015 02:49 AM
  24. Tracey Karlson's Avatar
    Never having set up a password so of course I go into settings to change it and kept getting password cannot be empty. something made me scroll up and it needed to be entered twice duh. Thought this may help
    04-03-2015 07:39 AM
  25. KMoir's Avatar
    Go to your phone's Settings (the gear icon at the top right of the screen when you drag your finger down the screen from the top). Under the Display setting or Auto-Rotate box, make sure the Auto-Rotate option is checked/highlighted. Go to your messages app and open the Settings (three dots at the top right of the screen). Open Settings there, tap and open General. Now rotate your phone to the landscape (long-ways view). Inside the General tab scroll down to Settings and click on Password. Now in this rotated view you can see two fields instead of one. Input your "Old Password" (whatever you choose) and then retype that in the "Enter Password" field below. Click "Ok". Now use this password to access your "secure box" messages by clicking the Messages menu (the downward pointing triangle on the top left of your messages screen) and choosing Secure.
    BW-22 likes this.
    05-04-2015 04:22 PM
42 12

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