Problem with Skype & Viber
Hello,
Sorry if this is not the right place to ask or post but I'm kinda desperate. I just bought a brand new HTC One X everything is great. A great phone really. The call quality is great but I have a very annoying problem. Although my mic works just fine (tried it with calling, voice recording, video recording), when trying to talk on Viber or Skype people barely hear me. I hear them just fine but they don't. I tried calling echo123/Skype testing service and recorded myself on speaker and with headphones. With the headphones it's fine, they hear me just fine, but almost nothing can be heard on speaker. With Viber even the headphones don't work. Any idea how to fix it? I tried reinstalling both apps and even tried older versions. Everything is up to date - Android 4.1.1, HTC Sense 4+, etc.
Re: Problem with Skype & Viber
Quote:
Hello,
Sorry if this is not the right place to ask or post but I'm kinda desperate. I just bought a brand new HTC One X everything is great. A great phone really. The call quality is great but I have a very annoying problem. Although my mic works just fine (tried it with calling, voice recording, video recording), when trying to talk on Viber or Skype people barely hear me. I hear them just fine but they don't. I tried calling echo123/Skype testing service and recorded myself on speaker and with headphones. With the headphones it's fine, they hear me just fine, but almost nothing can be heard on speaker. With Viber even the headphones don't work. Any idea how to fix it? I tried reinstalling both apps and even tried older versions. Everything is up to date - Android 4.1.1, HTC Sense 4+, etc.
Here's a long shot but what are you connected to and how fast is your speed. Could be a data issue.
Re: Problem with Skype & Viber
I think this is what the issue is. I just went to a friend's house and connected to his router and I made two perfect calls on both apps. Will change the router tomorrow and see if it works.
Re: Problem with Skype & Viber
Hi,
This is an official representative of Viber Media. I'm here to offer my assistance.
Please check the following link for possible solutions: [Only registered and activated users can see links. Click Here To Register...]
If the issue persists please let us know.
If you have any questions please feel free to contact us.
Thanks,
Viber
Re: Problem with Skype & Viber
Hello, i bought xtouch mobile and the os is android 4.1.1 my problem is viber calls are not working, i can hear the people but they cant hear me at all and they say its cutting and noisy big time, messages are working just fine. Other programs are working normal, is the problem from the phone or viber?
Re: Problem with Skype & Viber
Quote:
Hello, i bought xtouch mobile and the os is android 4.1.1 my problem is viber calls are not working, i can hear the people but they cant hear me at all and they say its cutting and noisy big time, messages are working just fine. Other programs are working normal, is the problem from the phone or viber?
Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: [Only registered and activated users can see links. Click Here To Register...]
We are continuously working to adapt Viber to more and more devices, and we hope to make your device fully compatible soon. When we have news, we'll let you know.
