Google play store will not open!

**NG7** · 01-10-2013, 07:16 PM

Hi guys I have just tried to install an app and it would not install, so I tried to install a different app and that app would not work either, I then decided to close down the app and re open it and now it will not even open it!! It crashes and takes me back to the home screen before I even get a chance to do anything

I have force stopped the app cleared the data and cache and it still doesn't work. I cannot find anything to help me open it the only thing I can think of doing is doing a factory reset but I don't know how to back up the phone before doing that. I am using a HTC One X Plus.

**cyanogen-man** · 01-10-2013, 08:17 PM

Odd idk why it would do that scarry is it rooted and running a custom Rom?

Sent from my HTC One X+ using Android Central Forums

**NG7** · 01-11-2013, 07:10 AM

Nope it is not rooted! I have only had it a few weeks

**NG7** · 01-11-2013, 08:29 AM

Please help me I don't wont to factory reset my phone

**Bizzle69** · 01-11-2013, 01:30 PM

Factory resetting isn't a bad thing, copy what you want to keep onto a PC -- even though factory resetting will not erase anything on the sd card partition that your pics/numbers/music is on, you can do this as a precaution

**kizy** · 01-17-2013, 06:26 AM

Why not uninstalling app?then download it again at the third store.

Of course,you also stop it through hitting Task manager.

Sent from my HTC One X using Android Central Forums

**Vogue** · 03-05-2013, 05:07 AM

I just had the same problem,went into application manager,FORCE STOPPED and cleared cache now seems to be working.

**franca pitruzzello** · 03-17-2013, 04:38 PM

Originally Posted by NG7

Hi guys I have just tried to install an app and it would not install, so I tried to install a different app and that app would not work either, I then decided to close down the app and re open it and now it will not even open it!! It crashes and takes me back to the home screen before I even get a chance to do anything

I have force stopped the app cleared the data and cache and it still doesn't work. I cannot find anything to help me open it the only thing I can think of doing is doing a factory reset but I don't know how to back up the phone before doing that. I am using a HTC One X Plus.

**Ummando** · 03-26-2013, 03:36 PM

I am having the same issue. The guy at the AT&T told me to perform a factory reset. Does anyone know if that works? I believe I tried the Forced Stop and Clear Cache. Should I also Clear Data?

This is really annoying and I don't want to loose my data and settings.

Thanks.

**loraque** · 03-26-2013, 03:53 PM

Clear data on the app should be the first thing to try; that is basically like hitting the reset button on the app, and it should behave as if it were the first time it ran.

**Playstore** · 04-16-2013, 11:36 AM

I have the same problem, i tried to clear data, clear catch, forced to stop it, but nothing seems to help.
I also have the htc one x+, dont know if a reset would help, did anyone tried it yet?